1. Nichole Kosier Computer Lab Manager University of California, Merced

2. Environment Veralab Software Future Improvements Open Discussion

3. 3 Instructional Computer Labs/Open Access 3 Open Access /Residential Housing Labs 1 Open Access Lab at Den 2 Off-campus Labs at Fresno & Bakersfield

4. HP computers Windows XP SP3 52 Instructional Software programs installed Pharos printing Active Directory All domain users granted administrator rights

5. Symantec Ghost Solution Suite 2.5 Faronics Deep Freeze 6.5 Faronics Insight 7.5 Veralab 5.0

6. A web-based application for managing computer labs, designed to provide the staff with the tools needed to perform most major tasks.

7. Features we use Student Portal-Schedule view only Self-service sign-in Access Control Surveillance Employee attendance tracking Reporting Software Metering License management Transactional data analyzed for planning Other features not in use User sign-in and waitlisting Maintenance Technician Role Student Portal page-real time lab usage and open hours

8. Read-only Public webpage Our Customized Portal Demo-All fields

10. Lab assistants can view room occupancy Redirect incoming users to less-occupied labs See computer state in all labs On Off Username logged in Processes running Screenshots (we do not use) Restart & shutdown computers Send messages-lab closing soon

11. Self-Service Stats Lab Status Lab Login Stats Users online-IP Employees on shift

12. Semester or dates Rooms Output type Chart Table Excel Hourly stats per day

15. Reject a user login or Alerts lab assistants when a user logs in

16. Get Computer Info Red=not connected Green=Connected

17. Start & End shifts Summary payroll Detailed payroll

18. Limits number of licenses License cost information Log or close last instance Reports can be exported to excel

19. If no stations available Assign to waitlist Lab Assistants notified when a computer becomes available Wait-listing criteria wait for any machine in the room wait for a machine of a particular type wait for a particular machine

20. New Campus Student Employees usage Customizations cost money Ghost reinstall

21. http://www.veralab.com Very responsive They implement your suggestions quickly Adapt to your needs Excellent customer service

22. Employee Schedules Mac clients Daily room schedules in booking app

23. Annual and semester based usage reports Total utilization for room or group of rooms Inventory Control Student Employee Performance Tracking Student Portal Improvements Class Schedules intergrated into Portal Gadgets dashboard with IM

24. GhostSupport@groups.facebook.com I have been a Computer Lab Manager at UC Merced for 6 years. I have been using Symantec Ghost for over 8 years. I have 2 certifications in Symantec Ghost Solution Suite software. This group is for Computer Support Specialists, Lab Managers, & other I.T. people whose lives have ever been altered by this haunting software: *Symantec Ghost (or Solution Suite) This group will serve as a discussion forum to support Ghost users; to provide assistance in their endeavors to ghost computers/labs with minimal failures, in a reasonable amount of time. This is a place to vent your IT frustrations, rants, raves, stories, solutions, tips, etc. without fear of being tormented by others, who don't understand the complicated process of imaging computers. Ghost can be your best friend or your worst enemy, especially when there are extenuating circumstances (i.e. multicasting not set up properly on network, Incompatibility with Win 7 SP1, etc.) This group is for you if you have ever agreed with any of these statements: "Not IF it fails...but WHEN it fails"," I hate my job" or "Whyyyy meeee?" *The Symantec Ghost package is comprised of several utilities and can be broken down into four basic groups: Drive Imaging, Ghost Utilities, the Ghost Console and Auto Install. These tools can deploy operating systems, change network settings, migrate users, deploy software & more.