1. CSE9020 Week 7 Effective Team Working Renee Gedge

2. NONE OF US IS AS SMART AS ALL OF US

3. CSE9020 2004 Week 7 Ingredients for a successful team n 1. Clarity in team goals - and a plan n 2. Clearly defined roles and rules n 3. Balanced participation n 4. Awareness of the group process n 5. Conflict management n 6. Clear communication

4. CSE9020 2004 Week 7 Goals, Roles and Rules n Has your team defined its goals? n Who is going to do what? How will you find a balance and monitor that? n What are your ground rules?

5. CSE9020 2004 Week 7 4-Step Group Formation Model n Forming n Storming n Norming n Performing

6. CSE9020 2004 Week 7 Forming n Exchanging details n ‘Getting to know you’ n Personal styles predominate: –Shy –Extrovert –Aggressive –‘no-nonsense’

7. CSE9020 2004 Week 7 Storming n ‘Trashing around’ n What are we actually trying to do ? n Conversations without focus n ‘Meetings’ without structure

8. CSE9020 2004 Week 7 Norming n Agreeing on the rules n Meetings now achieving results n Guidelines for work practices drawn up, And being followed

9. CSE9020 2004 Week 7 Performing n THE TEAM is now starting to produce results n All agree that the things produced are of a satisfactory quality n All agree that the schedule is achievable –(yes, not all of the Case Study teams will be effective. BUT can still produce good product)

10. CSE9020 2004 Week 7 Conflict - definition n To come into collision, to be in opposition or at variance; disagree n a controversy, a quarrel, discord of feelings or actions as in a conflict of ideas

11. CSE9020 2004 Week 7 Conflict is normal n Some conflict is inevitable - it is normal human behaviour n Conflict can be functional or dysfunctional

12. CSE9020 2004 Week 7 n Dysfunctional conflict: –threatens group survival –diverts energy –destroys morale and trust

13. CSE9020 2004 Week 7 n Functional conflict –improves decision making –stimulates creativity –releases tension –increases energy

14. CSE9020 2004 Week 7 n We need to manage conflict, not eliminate it. n What sorts of conflicts can happen when people come together to work as a team?

15. CSE9020 2004 Week 7 Low GOALS HighImportance High Importance R E L A T I O N S H I P S

16. CSE9020 2004 Week 7 Conflict Handling Styles n Shark-competing n Fox-compromising n Turtle-avoiding n Teddybear-accomodating n Owl-collaborating

17. CSE9020 2004 Week 7 CUDSA model n 1. Confront the conflict n 2. Understand the other’s position n 3. Define the problem(s) n 4. Search for and evaluate Alternative solutions n 5. Agree upon, implement and evaluate the Best solution

18. CSE9020 2004 Week 7 Some communication strategies n Choose an appropriate time and place n Maintain eye contact n Define the problem using “I” statements n Don’t use labels/insults n Give positive as well as negative feedback n Ask questions to clarify

19. CSE9020 2004 Week 7 “I” versus “you”statements n You’ve n You’ve done a terrible job on this n I n I feel worried that this is not up to the required standard and we’re going to get a bad mark

20. CSE9020 2004 Week 7 “I” versus “you”statements n You are late to every meeting – its impossible to work with you n “I’m finding it really frustrating when you are late and we have to repeat everything we have already said. Can we talk about this?”

21. CSE9020 2004 Week 7 Common IE conflicts! n Late to or missing meetings n Not finishing allocated task or not to expected standard n Aggressive/domineering manner n Uncooperative attitude

22. CSE9020 2004 Week 7 IE conflict resolution processes n Try the methods outlined here within group n Talk to supervisor, who can act as facilitator to resolve problem n Notify coordinators, who can attempt conciliation and/or take formal action to resolve problem.