1. Quality Management, 6 th ed. Goetsch and Davis © 2010 Pearson Higher Education, Upper Saddle River, NJ 07458. All Rights Reserved. 1 Quality Management for Organizational Excellence Lecture/Presentation Notes By: Dr. David L. Goetsch and Stanley Davis Based on the book Quality Management for Organizational Excellence (Sixth Edition)

2. 2 Quality Management, 6 th ed. Goetsch and Davis © 2010 Pearson Higher Education, Upper Saddle River, NJ 07458. All Rights Reserved. Fourteen: ISO 9000 and Total Quality: The Relationship MAJOR TOPICS ISO 9000: The International Standard for Quality Management Systems ISO 9000’s Objective How ISO 9000 Is Applied to Organizations The ISO 9000 Quality Management System: A Definition Authority for Certification/Registration ISO 9000 Registration Statistics Organizational Registration to ISO 9001

3. 3 Quality Management, 6 th ed. Goetsch and Davis © 2010 Pearson Higher Education, Upper Saddle River, NJ 07458. All Rights Reserved. Major Topics Continued The Benefits of ISO 9000 The Origin of ISO 9000 Comparative Scope of ISO 9000 and Total Quality Management Management Motivation for Registration to ISO 9001 ISO 9000 and Total Quality Management Working together The Future of ISO 9000 Fourteen: ISO 9000 and Total Quality: The Relationship (Continued)

4. 4 Quality Management, 6 th ed. Goetsch and Davis © 2010 Pearson Higher Education, Upper Saddle River, NJ 07458. All Rights Reserved. Fourteen: ISO 9000 and Total Quality: The Relationship (Continued) The following statements describe the relationship between ISO 9000 and TQM: ISO 9000 and TQM are not completely interchangeable: ISO 9000 is compatible with, and can be a subset of TQM; ISO 9000 is frequently implemented in a non-TQM environment; ISO 9000 can improve operations in a traditional environment; ISO 9000 may be redundant in a mature TQM environment; and ISO 9000 and TQM are not in competition.

5. 5 Quality Management, 6 th ed. Goetsch and Davis © 2010 Pearson Higher Education, Upper Saddle River, NJ 07458. All Rights Reserved. Fourteen: ISO 9000 and Total Quality: The Relationship (Continued) The origins of ISO 9000 and total quality management are vastly different. ISO 9000 was developed in response to the need to harmonize dozens of national and international standards relating to quality. Total quality got its start in Japan around 1950 as a way to help that nation compete in the international marketplace. The new aim of ISO 9000 is to enable organizations to better serve their customers and to be more competitive through adherence to the standard’s eight quality management principles.

6. 6 Quality Management, 6 th ed. Goetsch and Davis © 2010 Pearson Higher Education, Upper Saddle River, NJ 07458. All Rights Reserved. Fourteen: ISO 9000 and Total Quality: The Relationship (Continued) Appropriate motivations for implementing ISO 9000 are as follows:  To improve operations  To improve or create a quality management system  To improve the consistency of quality  To improve customer satisfaction  To improve competitive posture  To conform to the requirements of customers. The appropriate motivation for implementing TQM is a desire to continually improve all aspects of an organization.

7. 7 Quality Management, 6 th ed. Goetsch and Davis © 2010 Pearson Higher Education, Upper Saddle River, NJ 07458. All Rights Reserved. Fourteen: ISO 9000 and Total Quality: The Relationship (Continued) ISO 9000 and TQM are compatible in that ISO 9000 can be a complementary subset of TQM. ISO 9000 can give an organization a head start in implementing TQM.