2. Denver, CO August 4-5, 2008 Reference Librarians Sharing Space with Information Technology Five ways to ensure success Susan P. Lieberthal Head, ILL and Business Librarian Stony Brook University Libraries, Stony Brook, NY

3. Denver, CO August 4-5, 2008 The Five Planning Elements for Collaborative Projects 1.Technology 2.Architecture 3.Workflow 4.Policies 5.Personnel

4. Denver, CO August 4-5, 2008 Stony Brook’s Acronyms TL+T = Teaching Learning and Technology SINC = Student Instructional Network Computers CRR = Central Reading Room (Main reading room of the library) NRR = North Reading Room (Science and Engineering Library)

5. Denver, CO August 4-5, 2008 CRR Project Technology 26 new PCs, Pharos print station Architecture Removed current paper journals and national bibliographies, moved information desk Workflow Info desk Ref desk TLT consultant Pharos print station Technology 26 new PCs, Pharos print station Architecture Removed current paper journals and national bibliographies, moved information desk Workflow Info desk Ref desk TLT consultant Pharos print station

6. Denver, CO August 4-5, 2008 CRR Cont. Policies Computer troubles, printing problems go to TLT consultant Questions about hours, microfilm help etc. go to Info desk consultant Questions about books, research, databases, etc. referred to reference librarian

7. Denver, CO August 4-5, 2008 CRR Cont. Personnel TLT consultant till 10 p.m. (Also covers NRR) Reference librarian 9 a.m. – 9 p.m. Info desk 8:30 a.m. - 2 a.m.

8. Denver, CO August 4-5, 2008

10. NRR Project – Group Workspaces Technology PCs, extra screens, sharing software Architecture Cubes for 3 groups in an existing corner, new furniture for group study Workflow Book one of spaces through SINC site’s booking page

11. Denver, CO August 4-5, 2008 NRR cont. Policies Online booking of space through TLT No time limit for each group until it becomes necessary Personnel SINC site consultant in CRR is trained to assist – plans for consultant for NRR when NRR computers get upgraded NRR circulation staff manage booking conflicts upstairs

12. Denver, CO August 4-5, 2008 The Group Space

13. Denver, CO August 4-5, 2008 New Banquettes

14. Denver, CO August 4-5, 2008 Table Tops to be Assembled

15. Denver, CO August 4-5, 2008 Virtual Student Assistance Project TechnologyAdobe Connect, no special software except for Flash, librarian may need double screen computer Architecture Nothing physical Part of TLT Help Web Page Workflow Patrons come to us from SINC site’s help page Librarians have to be “in the room” – impact on reference schedule

16. Denver, CO August 4-5, 2008 Virtual Student Assistance Project Policies Regular meetings between TLT to manage problems with technology Reference librarians only “in our room” Personnel Reference staff, TLT consultants(to assist librarians with Adobe Connect features). Volunteer reference librarians only? Evening hours, weekend hours?

17. Denver, CO August 4-5, 2008 Adobe Connect

18. Denver, CO August 4-5, 2008

24. Playing with Adobe Connect

25. Denver, CO August 4-5, 2008

26. Future Projects between Information Technology and the Library? Be there or be square !!! Susan P. Lieberthal Head, ILL and Business Librarian Stony Brook University Libraries, Stony Brook, NY susan.lieberthal@stonybrook.edu