1. 1 Agenda 1) Any questions? Are we all set? 2) Guest speakers begin this week 3) What is due on Thursday? 4) Chapter 1 - What is Organizational Behavior?

2. 2 What Managers Do  Get things done through other people  Make decisions, allocate resources, and direct the activities of others to attain goals  Do their work in an organization

3. 3 Management Functions

4. 4 Management Functions (cont’d)

5. 5

6. 6

7. 7 Management Skills  Technical Skills: The ability to apply specialized knowledge or expertise  Human Skills: The ability to work with, understand, and motivate other people, both individually and in groups. People skills are critical for managers.  Conceptual Skills: The mental ability to analyze and diagnose complex situations

8. 8 “Effective” vs. “Successful” Managers….

9. 9 So….What is Organizational Behavior?

10. 10 Systematic Study  We are looking for “overall” relationships….Your experience may differ from theory…That’s OK  Behavior is “generally” predictable  There are differences between individuals  There are fundamental consistencies in behavior  There are rules (written and unwritten) in almost every setting

11. 11 Contributing Disciplines to OB  Psychology  Sociology  Social Psychology  Anthropology  Political Science

12. 12 There Are Few Absolutes in OB Contingency Variables xy

13. 13 Challenges and Opportunity for OB  Responding to Globalization  Managing Workforce Diversity  Improving Quality and Productivity  Responding to the Labor Shortage  Improving Customer Service

14. 14 Challenges and Opportunity for OB (cont’d)  Improving People Skills  Empowering People  Stimulation Innovation and Change  Coping with “Temporariness”  Working in Networked Organizations  Helping Employees Balance Work/Life Conflicts  Improving Ethical Behavior

15. 15 The Dependent Variables x y

16. 16 Key Examples of Dependent Variables

17. 17 The Dependent Variables (cont’d)

18. 18 The Dependent Variables (cont’d)

19. 19 The Dependent Variables (cont’d)

20. 20 The Independent Variables Independent Variables Individual-Level Variables: ability, IQ, personality, etc Organization System-Level Variables: org culture, HR Group-Level Variables: Teamwork, leadership, etc

21. 21 SUMMARY  Managers need to develop their interpersonal (people skills) to be effective in their jobs.  OB focuses on improving productivity, employee job satisfaction, citizenship behavior and reducing absenteeism and turnover.  OB uses systematic study to improve predictions of behavior.  OB recognizes and helps managers to improve their people skills and to see the value of workforce diversity and practices. It also seeks to improve organizations and help managers cope with the many changes faced in today’s workplace.