1. 2012 Business Plan CORPORATE SERVICES

2. 2011 Successes – Legislative Services From the 2011 Business Plan Actions: Reviewed 300+ old bylaws (Risk Management) Policy Review New Archive Storage Area 2011 Municipal Election Made progress on Team Charter In addition to the 2011 Business Plan: With Council reviewed Procedure Bylaw and updated meeting procedures Responded to twelve Freedom of Information requests Implemented “Consent Agenda” for efficiency Developed template documents - efficiency and standardization In-House document management training for employees

3. 2011 Successes – IT and Business Analysis Support From the 2011 Business Plan Actions: Replaced internal wireless with managed, enterprise class wireless at three sites Completed lifecycle replacement of laptops Digital CCTV installed in CPM Parkade supported by PMFRC digital CCTV implementation CartêGraph Asset Management Improvements: Reporting and Sign Asset implementation Continued with Server Virtualization to reduce energy and enhance disaster recovery capabilities Migration of Server operating systems and data base servers to current versions Initial research into Paperless Agenda to support in support of 2012 initiative to implement Smartphone & Cell phone lifecycle replacement and contract renewal IT Staff Training completed – Virtual Server management, SAN Management, Microsoft Exchange 2010 and SQL Server 2008

4. 2011 Successes – IT and Business Analysis Support In addition to the 2011 Business Plan: Hired new Help Desk Team Member Restructured Help Desk for Effectiveness IT Infrastructure Disaster Recovery Implementation Developed and implemented “Paid on Call” business application for Fire Services Corporate Antivirus review and replacement MOT/Translink Green Wave co-op project

5. 2011 Successes - Sustainability From the 2011 Business Plan Actions: Promoted Sustainability principals/policies Adoption of Community Energy and Greenhouse Gas Emissions Plan Promoted Community Carbon Reduction Strategy Engaged Primary Schools – play on waste reduction Participate in Regional Initiatives – attended meetings of the Regional Clean Air Communications Team Researched carbon offset purchases to meet provincial requirements – new options now available, more research to be completed in 2012

6. 2011 Successes - Sustainability In addition to the 2011 Business Plan: It’s Everyone! ‘Banner to Bag’ Going Green Business Awards Climate Smart Incentive program for businesses Implemented actions of Corporate Energy and Greenhouse Gas Emissions Plan Bonson Community Centre – the City’s first LEED Gold building Achieved water conservation and reduced heating costs at Harris Road Pool Received BC Hydro grants for Arena energy studies and upgrades ($57,000 ) Additional composters/rain barrels were subsidized for residents Water Meter Brochure - saving water and sustainability Works yard recycles scrap metal, wood pallets, used tires and oil Burning permit regulations have reduced number of burning incidents, improving air quality. Won the Vancouver Area Cycling Coalition’s “Bike to Work Week Municipal Challenge” Energy star rated laptops and appliances Diverted over 500 litres of organic food waste

7. Significant Issues & Trends – Legislative Services New Council: Orientation and adjustments Bylaws and Policies – up to date & appropriate Freedom of Information Requests Website Legislation – changes and updates (incl. MAG, New West Partnership Agreement)

8. Significant Issues & Trends – IT and Business Analysis Support Constantly evolving technology Maintaining our “Fast Follower” approach (but not too fast)  Maintaining staff knowledge Business continuity - risk and mitigation Business process optimization across all departments

9. Significant Issues & Trends – Sustainability Carbon Neutrality – what will be the Provincial requirements? Constituent expectations Community Energy and GHG Reduction Plan Implementation Resources

10. 2012 Actions – Legislative Services Council Orientation Sessions Bylaw Review Policy Review New Archive Space New Records Management Standards Team Charter

11. 2012 Actions – IT and Business Analysis Support Infrastructure documentation in support of virtualization and disaster recovery and backup technologies Security Risk Assessment and Vulnerability Audit IT Strategic Planning – 5 year horizon Implement next phase of CartêGraph Asset Management (work management review, water, storm and sanitary) Business Process Improvement and Application Strategy Implementation of Point to Multipoint wireless

12. 2012 Actions - Sustainability Promote Sustainability principles/policy throughout organization & Community – Waste diversion – Composters, Rainbarrels – Anti idling – Contractor engagement – 2 nd Going Green Business Awards – BC Hydro Workplace Conservation Awareness Program (subject to funding) Research carbon offset options

13. Proposed Operating Budget

14. Decision Package – Paperless Agenda Financial Implications Capital estimate = $15,000 Funded through Future Capital Reserve Fund Ongoing costs = $2100 annually for data plans (offset by $600 in paper/copy costs annually) Funded through operating funds Benefits Save 7,500 pages per year Technology solution Alternatives Continue printing hard copies of agendas for Council.

15. Discussion