1. 2nd Progress Test Monday, 2 Feb Group 5_1: 15.00 – 15.45 – Lecture hall 6 Group 5_2: 15.45 – 16.30 – Lecture hall 6 TWO SEGMENTS: 10 business topics 4 types of business letters / e-mails

2. 2nd Progress Test Monday, 2 Feb Group 3_1: 16.30 – 17.15 – Lecture hall 6 Group 3_2: 17.15 – 18.00 – Lecture hall 6 TWO SEGMENTS: 10 business topics 4 types of business letters / e-mails

3. 2nd Progress Test Business topics (RB, p 1): Privatization Entrepreneurship (+ Business Plan) Company structure Management Work and motivation Labour relations Recruitment BUSINESS CORRESPONDENCE Marketing: Application –ProductsEnquiry –MarketingComplaint –Promotional toolsApology –Advertising

4. Types of exercises you can expect in PT2: Read the definition/explanation and provide the right term Match words to create strong word partherships and use the expressions to write about a (given) topic Complete the text by filling in the missing words Fill in the missing prepositions Find the odd one out & explain your answer Explain a sentence/phrase in your own words (paraphrase) Compare X and Y Discuss advantages and disadvantages of X Translate (key terms) into or from Croatian Business topics ( 40 pts) Write a business letter / e-mail (20 pts)

5. Letter of complaint → RB, p 102 Check out phrases on p 105-106 P 108, exercises 11 & 12 Exchange readers and compare HW: TASK on p 102

6. Letter of apology → RB, p 103 Check out phrases on p 106: -APOLOGISING -GIVING REASONS p 108, exercises 10, 13 & 14 HW: Write a letter of apology, RB p 103 (TASK) Study RB pp 93 – 108 Do all tasks on pp 107-108 For additional practice......pick any number of the tasks on pp 107-108 & develop them into complete letters / emails.

7. HW check MK, p 64: Vocabulary RB, p 71-72: The Centrality of Marketing - tasks I and II

8. MK, p 65 Reading: The product life cycle Use sentences on p 65 to practice describing how sales volumes / prices / costs / promotion activities change over a product’s life cycle.

9. The marketing mix (4 P’s) product (design, quality, features, style, brand name, size, packaging, services and guarantee) pricing (basic list price, discounts, length of the payment period, credit terms...) place (distribution channels, locations of points of sale, transport, inventory size...) promotion (ad_ _ _ _ising, pub_ _ _ity, sales pro_ _tion and per_ _nal selling)

10. PRODUCT PRICE PLACE PROMOTION PROMOTION MIX (Promotional tools) ADVERTISING PUBLIC PERSONAL SALES ELATIONS SELLING PROMOTION MARKETING MIX

11. Promotional Tools (RB, p 72-73 ) ADVERTISING –radio & TV commercials, posters/billboards, newspaper/cinema ads, classified, sponsorships, endorsements, sandwichboard men... (p.70) PUBLIC RELATIONS –publicity, public awareness in media SALES PROMOTIONS –free samples, coupons, price reductions, competitions, reduced price packs, etc. PERSONAL SELLING (sales reps) → RB, p 72: Read and complete

12. Promotional Tools (RB,72 ) Missing words (p.72-3) 1.target 9. advertising 2.awareness10. channel 3.medium 4.tactics 5.trial 6.maturity 7.aimed 8.loyalty

13. Reading comprehension To inform potential customers, distributors, dealers and retailers about the product’s existence, features, advantages... = to develop ________________

14. Reading comprehension To inform potential customers, distributors, dealers and retailers about the product’s existence, features, advantages... = to develop brand / product awareness How many types of market are implied in the sentence above? Two: 1) consumer market & 2) producer / business / industrial market

15. Reading comprehension (2) Since budgets are always limited, marketers have to decide which tools to use, and in what proportion. And the tools are: _______________ _______________ _______________ _______________

16. Reading comprehension (2) Since budgets are always limited, marketers have to decide which tools to use, and in what proportion. And the tools are: advertising public relations sales promotions sales reps Please, explain the difference between advertising and publicity!

17. Reading comprehension (3) Placing stories or information in news media to attract attention to a product or service is aimed at creating __________.

18. Reading comprehension (3) Placing stories or information in news media to attract attention to a product or service is aimed at creating publicity. Explain the expression news media. Free samples may generate the initial trial of a new product. – Please explain! Stores also often reduce prices of specific items as loss leaders. – Please explain!

19. Reading comprehension (4) What can be aimed at distributors, dealers, retailers to encourage them to stock new items/large quantities/off season stocking? _______________

20. Reading comprehension (4) What can be aimed at distributors, dealers, retailers to encourage them to stock new items/large quantities/off season stocking? Sales promotions Personal selling is the most expensive promotional tool. Please explain why? Sales representatives are an extremely important channel of information. Explain!

21. What do they have in common? wall paintings, billboards, printed flyers and rack cards, radio, cinema and television adverts, web banners, mobile telephone screens, shopping carts and their handles (grabertising), web popups, skywriting, bus stop benches, human billboards, magazines, newspapers, sides of buses, banners attached to or sides of airplanes ("logojets"), in-flight advertisements on seatback tray tables or overhead storage bins, taxicab doors, roof mounts and passenger screens, musical stage shows, subway platforms and trains, elastic bands on disposable diapers, stickers on apples in supermarkets, the opening section of streaming audio and video, posters, the backs of event tickets, supermarket receipts http://www.articlesbase.com/advertising-articles

22. Could be used as commercial advertising media wall paintings, billboards, printed flyers and rack cards, radio, cinema and television adverts, web banners, mobile telephone screens, shopping carts and their handles (grabertising), web popups, skywriting, bus stop benches, human billboards, magazines, newspapers, sides of buses, banners attached to or sides of airplanes ("logojets"), in- flight advertisements on seatback tray tables or overhead storage bins, taxicab doors, roof mounts and passenger screens, musical stage shows, subway platforms and trains, elastic bands on disposable diapers, stickers on apples in supermarkets, the opening section of streaming audio and video, posters, the backs of event tickets, supermarket receipts http://www.articlesbase.com/advertising-articles→ MK, 69

23. PRODUCT PRICE PLACE PROMOTION PROMOTION MIX ADVERTISING PUBLIC PERSONAL SALES RELATIONS SELLING PROMOTION MARKETING MIX

24. HW: ADVERTISING MK, p 69

25. Advertising and viral marketing (MK, p. 69) Paragraph 1 – Heading: Explain: 2 things advertising does (inform, persuade...) Underline: 3 things a client company gives the advertising agency 1. b _ _ _ _ t 2. b _ _ _ f 3. advertising s _ _ _ _ _ _ y (message) 2 things the agency does 1. creates a_s 2. develops a m_ _ _ a plan

26. Paragraph 2 – heading: Underline Three strategies of advertising spending: 1.spending a f _ _ _ _ p _ _ _ _ _ _ _ _ _ of c _ _ _ _ _ _ sales r _ _ _ _ _ _ 2.spending as much as the c _ _ _ _ _ _ _ _ _ _ 3.increasing c _ _ _ _ _ _ spending to increase s _ _ _ _ Explain: comparative parity method True or false: Creative and expensive advertising campaigns lead to increased sales.

27. PARAGRAPH THREE – Heading? Explain: Why is advertising considered essential for launching new consumer products? (advertising + s_ _ _ _ p _ _ _ _ _ _ _ _ _ generate the i _ _ _ _ _ _ t _ _ _ _) Provide synonyms for generate: List examples of sales promotions: 1. Free s _ _ _ _ _ _ 2. Price r _ _ _ _ _ _ _ _ _ 3. C _ _ _ _ _ _ _ _ _ _ _ List the 3 drawbacks of traditional advertising:

28. FINISH. Advertising… informs… persuades… helps launch… generates the initial trial… should lead to increased… should reach…

29. Pg 4 – heading? The best form of advertising: a) word-to-mouth advertising b) word-of-mouth advertising c) mouth-to-mouth advertising Explain x ! Answer: What is viral marketing? What is a P2P network? Explain: Viral marketing... creates a buzz... Name several strategies of viral marketing. Compare: viral marketing with word-of-mouth advertising

30. HW: Letter of complaint (task on p 102) Letter of apology (task on p 103) MK, p 69 – 71 Read: Advertising (use prompts on slides above) Comprehension, p 70 (read and answer the questions in writing) Vocabulary, p 70 – find the words in the text that mean the following Discussion, p 71: classify advertising and sales promotion techniques. Look at your answers. Do you think advertising and promotions work?