2. CSI Library Dr. Edit Szanto Library and Instructional Technology Center Director April 19 th 2004

3. The Present I am very excited about this new opportunity I enjoy challenges as well as being a change agent

4. First Thing First Observe, ask questions, listen, and learn –Our library –Our users –Our current users’ needs –Predicting our future users’ needs – “thumb generation,” tomorrow’s faculty and staff, community members –Customization and personalization of services offered

5. First Thing First Observe, ask questions, listen, and learn –How we (library and ITC) can serve the mission of the College –What other libraries are doing (visit all academic libraries in the state; as well as some public and school libraries) –What works, what doesn’t, what meets our unique needs

6. First Thing First Marketing focus - users Monitor shifts in: –demographics –constituents’ behavior –lifestyle choices –technology adoption –economic health –educational practices –communication, interaction and collaboration

7. Develop a clear picture of our strengths and weaknesses Be aware of opportunities and challenges Know all the trends – and how those trends will impact what we do: –To whom we will provide services –The types of services we will offer –The way we will offer those services First Thing First

8. “The future ain’t what it used to be” Yogi Berra “The future ain’t what it used to be” Yogi Berra

9. Trends Monitoring trends carefully Knowing the implications Being willing and able to meet the new challenges and take advantage of new opportunities

10. Trends The one constant is: Change Embracing change, fostering innovation The role and function of libraries are changing – cultural change Traditional definition of a library: “A place in which literary and artistic materials, such as books, periodicals, newspapers, pamphlets, prints, records, and tapes, are kept for reading, reference, or lending.”

11. Trends Libraries must be: –Customer oriented –Flexible –Pro-active –Entrepreneurial and creative –Team players –Friend/fund raisers - the right relationships managed right

12. Trends The Library as: –The primary information provider to the College. –Campus learning center – fostering the learning environment –Promoter of new methods of scholarly communication and collaboration –Community anchor

13. Trends Continually increasing demand for convenient access (any time, anywhere) to information, resources and services Role of technology – seamless integration into library and information services Variety of media formats: DVDs, e-books, electronic journals, digital images and videos, etc. Users no longer want to photo copy materials, they want to be able to e-mail the article to themselves or burn it on a CD/DVD

14. Trends Online resources, information, and services “Competing with Google” Changing role of librarians – cyberians

16. Trends Online Learning Online courses, training, and seminars (Webinars), even whole programs Blackboard Distance learning Telecommuting

18. Trends Enabling patrons to effectively and efficiently find and retrieve information (removing all the barriers) e-Reserves Virtual reference Online homework help Online interaction, communication and collaboration Electronic document delivery Digital and online databases Online library information, resources and services

19. Trends Lifelong learning (“K through life”) Diversity of the population we serve (age, gender, race/ethnicity, geographic location, education level) Alumni - services for life – patrons for life Continuing education, professional development, training and re-training

20. Trends Importance of information literacy in a knowledge economy The value of intellectual capital Training students, faculty, staff, and community members how to recognize the need for information (when information is needed; how much information is needed; what kind of information is needed), how to access, retrieve, critically and objectively evaluate, save, manage, organize, summarize, synthesize, communicate (orally or in writing) and legally and ethically use information. Information literacy

21. Trends Demand for increased efficiency and effectiveness Finding ways to use our existing resources more efficiently Evaluating at processes and making them more efficient and effective Finding ways to cut cost Seeking outside grants Collaborating with other institutions and organizations to share resources and expertise Consortia

22. Trends Library staff will be engaged, networked, and "transparent" Continuous improvement and professional development for library staff: –Keeping up with trends in the industry - online information and resources, Webinars –Ability to provide information services –Knowing how to use the tools –Being able to help our customers effectively and efficiently Actively contributing to improving processes Cross-training Becoming involved on campus (formal and informal channels)

23. Trends Collaborating with other entities and organizations – strategic partnerships Continually improving the integration of Library/Web/instructional technology into the campus – taking advantage of the synergies that exist Working closely with faculty/staff/students to meet their needs Focusing more on marketing and public relations (internal/external)

24. Trends Some legal and ethical issues are becoming more and more important –Copyright and intellectual property Fair Use: to what extent can we substitute access for ownership? –Intellectual freedom –Equal access and digital divide –Security (of information, communication, processes) –Privacy (Family Educational Rights and Privacy Act/FERPA, Patriot Act, etc.)

25. Strengths

26. Well-designed facility

28. Strengths Staff Automation system Web site Some access to online databases Computer lab inside the library

29. Weaknesses

30. Somewhat isolated Collaboration has not been great Computer lab area too crowded - needs to be reconfigured to be more user-friendly (more room for users) Relatively limited access to online information, resources and services

31. Weaknesses Marketing and public relations have not been the strongest areas –Product: type and number of services offered –Place: access to information and services –Promotion: public relations and advertising –Price: grants, consortia, collaborative endeavors On-campus involvement needs improvement Off-campus awareness

33. The weaknesses identified are relatively easy to overcome Change will take time Change will also take resources –Concentrating on increased efficiency and cost savings –Taking advantage of the synergies between information services and instructional technology –Grants

34. We’ve Already Started Twin Falls Public Library connection Visiting other libraries and making connections Celebrating National Library Week Already working on addressing some of the weaknesses and taking advantage of the opportunities that exist Develop vision statement; revise mission statement Presentations to community members CSI Foundation Collaborative grants with the Herrett Center museum

35. Responsive to our users’ unique needs Ongoing communication with students, faculty, staff, community members Collaboration with other libraries and organizations Bottom Line

36.  From service providers to influencers  Relationship management  Libraries are mission critical for learning, teaching, training and professional development, economic development, information literacy, life- long learning Bottom Line

37. Serving the mission of our College