1. Michael Grange @mdgrange

2. “Some technology”

7. productivityautomationsimplification

8. Saving £££’s productivityautomationsimplification

9. Saving £££’s productivityautomationsimplification

11. Source: http://home.alchemetrics.co.uk/our-products/informa-single-customer-view/

12. Source: A new breed of brand advocates Social networking redefines consumer Engagement, Deloitte 2010

13. Source: http://www.enterrasolutions.com/2013/10/the-future-of-retailing-is-all-about-personalization.html

14. “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” Jeff Bezos, Founder and CEO of Amazon, Inc. “Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you.” Chip Bell “The goal as a company is to have customer service that is not just the best but legendary.” Sam Walton, Founder of Walmart

15. “Some technology”“The right technology”

17. @mdgrange “Do what you do so well that they will want to see it again, and bring their friends.” Walt Disney