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The CSSE Trouble Ticket system is a web- based application that allows Auburn University students, faculty, and staff to request help or report trouble.

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Presentation on theme: "The CSSE Trouble Ticket system is a web- based application that allows Auburn University students, faculty, and staff to request help or report trouble."— Presentation transcript:

1 The CSSE Trouble Ticket system is a web- based application that allows Auburn University students, faculty, and staff to request help or report trouble online in a fashion that is easily managed by CSSE IT staff.

2 Links View My Tickets (User) Page Title Instructions Filter Criteria Statu s Edit >Issue Date Statu s IssueDate Statu s IssueDate Edit > New Ticket>

3 Weekly Statistics Email (Admin) Weekly Ticket Statistics: 3 Resolved; 2 In progress; 1 Not Started For User SubjectDate Resolved Tickets: In Progress Tickets: Not Started Tickets: User Comment For User SubjectDateUser Comment For User SubjectDateUser Comment For User SubjectDateUser Comment For User SubjectDateUser Comment For User SubjectDateUser Comment Additional Details: https://fp.auburn.edu/name/page.aspx?d=20090114

4 Demo https://fp.auburn.edu/csse/it/tickets

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