1. Harnessing the Power of Web 2.0 Technologies for Improved Public Services Meredith Farkas September 10, 2007

2. Blogs Wikis RSS Facebook IM

3. Why won’t it work?

4. No pressing need for it No staff support No plans for maintaining it

5. Blogs Wikis RSS Facebook IM

9. Public Services Web 2.0 Toolbox

10. How do you share info related to public services?

11. Reference blog

12. Reference wiki

13. Outward-facing Web 2.0 tools

15. Suggestion blog

16. RSS feed new books by subject

17. Wiki subject guide

18. MySpace

21. Screencasts for instruction

22. Strategies for Implementing Social Software

23. Avoid technolust

24. Will it improve library services? Will patrons use it?

25. Involve staff at all levels in planning

26. Start small and keep it simple

27. Consider maintenance and sustainability

28. Must integrate into staff workflow

29. Training for staff and patrons

30. In marketing focus on the functionality

31. Questions? Just Ask! mgfarkas@gmail.com AIM: librarianmer