1. The ISO 9002 Quality Assurance Management System
For
SCHOOLS

2. Customer Satisfaction
QUALITY EDUCATION:
Customer Satisfaction
Whole Organization Involvement
Quality Service

3. Output
Input
ORGANIZATION
WITH
LOUSY MANAGEMENT Q
Resources

4. Upgrading :
Service Quality
Product Quality
Personnel Quality
By...

5. A Proven Successful Quality Assurance System
ISO 9000

6. ISO 9002 Certification

7. A BRIEF INTRODUCTION TO ISO 9000

8. QUALITY MANAGEMENT PRINCIPLES
Customer focus
Leadership
Involvement of people
Process approach
System approach to management
Continual improvement
Factual approach to decision making
Mutually beneficial supplier relationships

9. ISO 9000 is about QUALITY Quality is: defined by customer needs
defined in terms of fitness for purpose
achieved through continuous improvement
managed through prevention not detection
‘getting it right at the first time’
measurable

10. ISO stands for
I nternational
O rganization for
S tandardization

11. Self-manageable P-D-C-A
Plan what you do
Do what you planned & record what you did
Check the results
Act on the difference

12. ISO 9000 REQUIRES : CONTINUOUS IMPROVEMENT PLAN, DO, CHECK & ACT
with CONSISTENCY :
CUSTOMER SATISFACTION
MANAGEMENT SUPPORTS
RESOURCES MANAGEMENT
PROCESS MANAGEMENT
RESULTS ANALYSIS
CONTINUOUS IMPROVEMENT

13. THE CONTINUOUS IMPROVEMENT MECHANISM
UNSATISFACTORY OUTCOME

14. THE CONTINUOUS IMPROVEMENT MECHANISM
UNSATISFACTORY OUTCOME
WORK IMPROVEMENT TEAM

15. THE CONTINUOUS IMPROVEMENT MECHANISM
UNSATISFACTORY OUTCOME
WORK IMPROVEMENT TEAM
CAUSE INVESTIGATION

16. THE CONTINUOUS IMPROVEMENT MECHANISM
UNSATISFACTORY OUTCOME
WORK IMPROVEMENT TEAM
CAUSE INVESTIGATION
CORRECTIVE ACTION

17. THE CONTINUOUS IMPROVEMENT MECHANISM
UNSATISFACTORY OUTCOME
WORK IMPROVEMENT TEAM
CAUSE INVESTIGATION
CORRECTIVE ACTION
PREVENTIVE ACTION

18. THE CONTINUOUS IMPROVEMENT MECHANISM
UNSATISFACTORY OUTCOME
WORK IMPROVEMENT TEAM
CAUSE INVESTIGATION
CORRECTIVE ACTION
PREVENTIVE ACTION
REVIEW

19. THE CONTINUOUS IMPROVEMENT MECHANISM
UNSATISFACTORY OUTCOME
WORK IMPROVEMENT TEAM
CAUSE INVESTIGATION
CORRECTIVE ACTION
PREVENTIVE ACTION
REVIEW

20. THE CONTINUOUS IMPROVEMENT MECHANISM
UNSATISFACTORY OUTCOME
WORK IMPROVEMENT TEAM
CAUSE INVESTIGATION
CORRECTIVE ACTION
PREVENTIVE ACTION
REVIEW

21. THE CONTINUOUS IMPROVEMENT MECHANISM
UNSATISFACTORY OUTCOME
WORK IMPROVEMENT TEAM
CAUSE INVESTIGATION
CORRECTIVE ACTION
PREVENTIVE ACTION
REVIEW 21

22. Quality Plan
Quality Manual
Q Procedures
Working Instruction
Reference Document

23. ISO 9000 - 20 Elements 4.1 Management Responsibility
4.2 Quality System
4.3 Contract Review
4.4 Design Control
4.5 Document & Data Control
4.6 Purchasing

24. ISO 9000 - 20 Elements 4.7 Control of Customer Supplied Product
4.8 Product Identification and Traceability
4.9 Process Control
4.10 Inspection and Test Status
4.11 Control of Inspection, Measuring and Test Equipment.

25. ISO 9000 - 20 Elements 4.12 Inspection and Test Status
4.13 Control of Nonconforming Product
4.14 Corrective & Preventive Action
4.15 Handling , Storage, Packaging, Preservation and Delivery
4.16 Control of Quality Records
4.17 Quality Audits

26. ISO 9000 - 20 Elements 4.18 Training 4.19 Servicing
4.20 Statistical Techniques 26

27. Stages Setting up Steering Committee Design of Management System
Training all Staff
Setting up documentation system
Implementation
Monitoring & Evaluation 27

28. Stages Internal Audit & Pre-assessment audit Certification Audit
Registration
Maintenance of the system
Internal Q Audit
Surveillance Visit 28

29. Self-manageable Plan what you do Do what you planned
Record what you did
Check the results
Act on the difference

30. Standardized Clearly listed requirements / guidelines
World-wide acceptance
The standard was revised in 1994 to make it applicable to all kinds of organisations
There will be another revision in 2000 to catch up with the latest requirement of quality

31. Systematic Inter-relationship of elements Comprehensive Team work
Elements are tightly corelated. The 20 elements conserve as a comprehensive checklist for managment

32. Customer-oriented Needs defined by customer
Stress on customer satisfaction
Enhancement of quality culture
It stressed the satisfaction of your customers

33. Objectively assessed Internal audit (Self-assessment)
Audit by 3rd party
The management system governs
Regular self-evaluation is a must & a 3rd party’s assessment & effectiveness to maintain the certification status

34. Clearly Documented Data and record control Document process
Every item, no matter it is a procedure, a product or a responsibility, must be identifiable and traceable in black and white. The organisation is governed by a system not by a single person.

35. Human resources planning and control in ISO 9001 QMS

36. 5.1 Management commitment
Top management shall provide evidence of its commitment to the development and improvement of the quality management system by:
d) Ensuring the availability of necessary resources

37. 5.5.2 Responsibility and authority
Functions and their interrelations within the organization, including responsibilities and authorities, shall be defined and communicated in order to facilitate effective quality management.

38. 5.5.4 Internal communication
The organization shall ensure communication between its various levels and functions regarding the processes of the quality management system and their effectiveness.

39. 6.1 Provision of resources
The organization shall determine and provide, in a timely manner, the resources needed
To implement and improve the processes of the quality management system, and
To address customer satisfaction.

40. 6.2.1 Assignment of personnel
Personnel who are assigned responsibilities defined in the quality management system shall be competent on the basis of applicable education, training, skills and experience.

41. 6.2.2 Training, awareness and competency
The organization shall:
Identify competency needs for personnel performing activities affecting quality;
Provide training to satisfy these needs;
Evaluate the effectiveness of the training provided;

42. 6.2.2 Training, awareness and competency
d) Ensure that its employees are aware of he relevance and importance of their activities and how they contribute to the achievement of the quality objective;
e) Maintain appropriate records of education, experience, training and qualifications.

43. 7.4.1 Purchasing control
The organization shall control its purchasing processes to ensure purchased product conforms to requirements.
The type and extent of control shall be dependent upon the effect of subsequent realization processes and their output.

44. 7.4.1 Purchasing control
The organization shall evaluate and select suppliers based on their ability to supply product in accordance with the organization’s requirements.
Criteria for selection on periodic evaluation shall be defined.
The result of evaluations and follow-up actions shall be recorded

45. 7.4.2 Purchasing information
Purchasing documents shall contain information describing the product to be purchased, including where appropriate:
- personnel

46. THANKS!

47. Any Questions ? ? ? ? ? ?

48. THE END

49. Thank you very much for your patience !!
: )