1. E-services in the network society A master program

2. cc Per Flensburg 2 Content of presentation Something about me Something about informatics The background to our master education Description of it This presentation can be found at http://ikt.ei.hv.se/personal/impf/Per/International

3. cc Per Flensburg 3 Who am I? Per Flensburg, Professor in Social Informatics Preferably addressed as “Per” Lund University: 1972-86 PhD Thesis in End User Computing, 1986 Copenhagen Business School 1986-96 Växjö University 1996-2006 Professor in Informatics 2002 Visiting Professor in Nürnberg 2005 University West 2006- Professor in Social Informatics 2006

4. cc Per Flensburg 4 Informatics The Swedish subject “Informatics” corresponds to the German “Wirtschaftsinformatik” Social Informatics deals with three questions: What are the consequences of IT-use for society, organisations and individuals? How shall we explain and understand those consequences? (Not necessary in cause-effect terms!) How shall we avoid unwanted consequences?

5. Background Business models and the network society

6. cc Per Flensburg 6 Traditional business process 8 Inventory Purchase Manufacturing Sale Economy Inventory Manufacturing Purchase Sale Economy

7. cc Per Flensburg 7 Characteristics Maximise the profit of the company Reduce external transactions as much as possible Optimise internal routines Business process not yet invented Traditional information systems supports this business model

8. cc Per Flensburg 8 Outsourcing Inventory Purchase Manufacturing Sales Economy Inventory Manufacturing Purchase Sales Credit Control Book keeping Invoice

9. cc Per Flensburg 9 Characteristics Well defined business process Possibility for easy change of companies performing a specific process operation Possibilities for tailor made transactions Need for trust The business process controlled by one company Specialised companies Need for automatic transfer of information between different companies

10. cc Per Flensburg 10 New business model Business Process Repository The network Society

11. cc Per Flensburg 11 Characteristics Every transaction can be tailor made Easy change of business process The processes must be extremely well described The information and its meaning must be easily transferred between the partners What kind of information system, knowledge and IT support is needed in such a society?

12. Our master program A short description

13. cc Per Flensburg 13 Three kinds of master Broad master: One year above a bachelor, broadening the subjects Deep master: One year above a bachelor, digging deeper in the subject EU master: Two years above a bachelor In certain German Fachhochschulen the deep master is considered equal to the EU-master!!!!

14. cc Per Flensburg 14 questions to answer What is the network society and what are the mechanisms behind it? What are E-services and how are they used? How do you design IT-systems in this context? What are the professional demands on the IT experts? How can you maintain your competence in the future? What scientific methods are used for investigations? And of course: A master thesis Each course is 7,5 ECTS, the thesis 15 ECTS

15. cc Per Flensburg 15 IT and the network society Based upon Castell’s books about the network society First we study his arguments and his investigation Then we use newer research to criticise him We also see if his predictions holds

16. cc Per Flensburg 16 E-services in the network economy Based upon an enhanced communication model (see next slide) Focus lies on how to describe the meaning of the information, i.e. the content in the model

17. Enhanced communication model NoiseNoise BitsBits DataDataInformationInformationContentContent Knowledge FormatFormatSyntaxSyntax MetadataMetadata ContextContext Web Services Ontology Semantics Storytelling NoiseNoiseNoiseNoise NoiseNoise NoiseNoise Hum an BitsBits DataDataInformationInformationContentContentKnowledgeKnowledge ContextContextMetadataMetadataSyntaxSyntaxFormatFormat Grammar Font Computer

18. cc Per Flensburg 18 Design theory and design research How do you design IT-support needed in the network society? How do you design systems, when each transaction are treated in different ways? How can you evaluate a system like this? Inscription of knowledge in the artefacts Storytelling and narratives

19. cc Per Flensburg 19 The profession Ethical and professional issues Different ethics in a global scale Correspondence ethics-business-profession Ways of dealing with ethically and morally difficult questions

20. cc Per Flensburg 20 Maintain competence Work-oriented e-learning – a speciality of University West The competence cycle Information systems needed for maintaining competence Design theory for learning in work-life

21. cc Per Flensburg 21 Research theory and methods Tightly integrated with the thesis: The problem in the thesis is analysed in the method course Else a traditional method course...

22. cc Per Flensburg 22 Organisation Network society E-servicesE-services DesignDesign Ethics & profession ThesisThesis MethodMethod Work-integrated e- learning Fall semester Spring semester

23. cc Per Flensburg 23 Distribution The courses are given on campus – the most modern in Sweden But they are also given net-based In practice: Lectures are videotaped and put on the web All other material are also on the web Supervision available via Marratech, e-mail, chat etc.

24. Welcome! per.flensburg@hv.se