1. DOCLINE Medical Library Association May 2004 Maria Elizabeth Collins National Library of Medicine National Institutes of Health Department of Health & Human Services

2. It was a very good year … DOCLINE 1.6 (July 2003) DOCLINE 1.6 (July 2003) DOCLINE 2.0 (December 2003) DOCLINE 2.0 (December 2003) DOCLINE 2.1 (April 2004) DOCLINE 2.1 (April 2004)

3. DOCLINE 1.6 (July 2003) Ordering using OLDMEDLINE UI Ordering using OLDMEDLINE UI Displaying links to free full-text articles Displaying links to free full-text articles Statistics since December 2003:  Loansome Doc: 2,166 articles not ordered  DOCLINE: 6,996 articles not ordered SERHOLD to OCLC batch update SERHOLD to OCLC batch update  365 libraries participating  256,480 holdings records

4. DOCLINE 2.0 (December 2003) New design and navigation New design and navigation Institution record searching & updating Institution record searching & updating 50+ user requested enhancements added 50+ user requested enhancements added –New search limits –Restructured ILL charges –Improved Routing Table maintenance –Added separate billing address –And more…

5. DOCLINE 2.1 (April 2004) Additional visual cues for free full-text articles Additional visual cues for free full-text articles Improved editing of Loansome Doc services Improved editing of Loansome Doc services

6. DOCLINE Ordering of Free Articles

7. Loansome Doc Ordering of Free Articles

8. Coming soon … DOCLINE serial holdings import from OCLC DOCLINE serial holdings import from OCLC –In testing Ability to change delivery method in batch lend Ability to change delivery method in batch lend Truncated journal title search Truncated journal title search –Serial Holdings –Requests / Unique Key

9. In the coming year … ISO / ILL Protocol ISO / ILL Protocol –Testing in progress Serial holdings output in MARC 21 Serial holdings output in MARC 21 –Pilot project beginning in late summer Loansome Doc Redesign Loansome Doc Redesign –In design & usability testing phase

10. Loansome Doc Redesign Goals Goals –Improve usability –Decrease learning curve –Add library and user requested enhancements Design new appearance and user workflow Design new appearance and user workflow Usability Testing Usability Testing Coding Coding Testing Testing Release Release

11. Loansome Doc Enhancements Allow libraries to edit their LD patron records Allow libraries to edit their LD patron records Display library message to user during registration Display library message to user during registration Email registration confirmation to user Email registration confirmation to user Login ID will be user’s email address Login ID will be user’s email address Password retrieval mechanism Password retrieval mechanism Warn user requesting duplicate articles Warn user requesting duplicate articles Alert user to library’s holdings during order Alert user to library’s holdings during order

12. Loansome Doc Login New Current

14. Loansome Doc Status

15. And beyond … Requests & Serial Holdings Redesign Requests & Serial Holdings Redesign –Review screens and workflow –Review requested enhancements –Site visits with select libraries in Metro Washington area –Design –Usability testing –Coding –Testing –Release

16. And now for some numbers …

17. DOCLINE Requests

18. DOCLINE Routing 83% of requests completed on first route 83% of requests completed on first route 96% of requests completed on second route 96% of requests completed on second route Only 4% of requests require more than 2 routes Only 4% of requests require more than 2 routes Average number of routes = 1.23 Average number of routes = 1.23

19. A Day in the Life … 31,505 requests were completed on 5/19/2004 19% were completed in less than 3 hours 19% were completed in less than 3 hours 30% were completed in less than 6 hours 30% were completed in less than 6 hours 65% were completed in less than 24 hours 65% were completed in less than 24 hours 88% were completed in less than 48 hours 88% were completed in less than 48 hours Average time to fill a request = 1.135 days Average time to fill a request = 1.135 days

20. Network Delivery Methods Mail Delivery : - 13.61 % points Email Delivery : + 10.27 % points

21. NLM Delivery Methods Mail Delivery : - 18.17 % points Email Delivery : + 21.22 % points

22. DOCLINE Team Members Available … NLM Booth NLM Booth –Monday, 10am – 12pm –Monday, 2pm – 5pm –Tuesday, 10am – 12pm

23. Questions?