1. Microfinance Project SHORN Systems Helping Others with Real Needs

2. The Good Shepherd Network Over 300 Providers Managing Enquiries, Applications & Loans NILS, StepUP, GoodMoney & DebtDeduct Good Shepherd Manages Funding Applications, Contracts & Distribution

3. The ICT Systems we had Desktop applications Multiple versions Unstable with many users Data Quality issues Impeded Process

4. The ICT System now going Online Internet Connection Integrated Processes Dashboard of Charts & Activities in the CRM Advanced Reporting Tools Document Storage & Search in the Portal

5. Automated Functionality Loan Interview reminder by SMS Manage Loans with variable repayments Alerts based on Repayment data upload Arrears calculated with amended Loan agreements. Publish Programs to the Web based on consent.

6. Clouds Cloud “Costs” have a Silver lining There are “Clouds” and “Clouds” “Data is Secure” in the “Cloud”

7. In Looking back … Thank Your Partners: NAB & FaHCSIAThank Your Partners: NAB & FaHCSIA Learn “ Technology ” concepts & exploreLearn “ Technology ” concepts & explore Build a “ Prototype ” to achieve better outcomesBuild a “ Prototype ” to achieve better outcomes Be “ Committed ” but “ Flexible ” in what could be a long Journey.Be “ Committed ” but “ Flexible ” in what could be a long Journey. Have your own core “ Guiding Lights ”Have your own core “ Guiding Lights ”

8. The Unknown is OK It is not what you don't know that gets you into trouble. It's what you know for sure that just isn't so (Mark Twain)