1. LRQA Who are we and what do we do? David Lawson Technical Director Lloyd’s Register Quality Assurance

2. LRQA worldwide LRQA is one Business Stream of The Lloyd’s Register Group so we also have access to support from over 240 offices in 80 countries, as well as the services provided by other parts of the Group. Lloyd’s Register is one of the world’s leaders in assessing business processes and products to internationally recognised standards. The key areas of business we cover are Marine, Energy, Transportation and Management Systems. We employ around 8000 people covering more than 90 nationalities across all continents.

3. LRQA - worldwide LRQA’s services are delivered globally by over 2000 expert assessors and verifiers. We offer: a wide range of assessment and certification services validation and verification services advisory and training services Our credibility and competency is validated by the endorsements we have received from more than 48 national and international accreditation bodies

4. Different services from LRQA Certification Validation Verification Advisory services Training

5. Services - certification LRQA certification is issued after a successful assessment has been carried out against a specific standard. As the LRQA brand is globally recognised, stakeholders can be assured of the global credibility of the certification.

6. Services - validation Validation by LRQA (for climate change schemes), provides assurance of a Project’s design data and documentation. The LRQA validation opinion confirms that the project is capable of delivering greenhouse gas removals or emissions reductions against an agreed set of criteria. This allows the project developer to gain credits to trade at market rates and so gain a return for their investment

7. Services - verification Verification by LRQA assures reported data and information, (including sustainability / CSR reports), to confirm that it is reliable and supported by an effective management system. Once a successful assessment has been carried out and technical approval given, we award an LRQA verification statement. Our focus at LRQA is to help assure a client’s sustainability strategy and climate change assertions are trustworthy. This helps ensure they are able to receive a fair reward for sustainability improvements from the financial markets, regulators and customers.

8. Services - reports LRQA reports are compiled for any type of certification, validation and verification service. Our reports, analyses and observations are focused on driving business performance and adding value to an organisation.

9. Services - training LRQA provides practical client training courses worldwide in various languages, led by our own qualified tutors. Courses cover for example quality, audit improvement, environmental, health & safety, asset protection, integrated management systems and business improvement. Many of our courses are endorsed by relevant professional bodies and are based on our experience of assessing management systems. LRQA offers both public and in-company training events including customised training solutions. Our courses start from an ‘appreciation’ level right up to lead auditor level and beyond.

10. Advisory services LRQA can work with a client to provide impartial and trustworthy opinions and advice on a variety of projects including risk reduction, performance improvement and sustainable business practices. We work closely with them to discuss options and develop together a programme for the scope of work required.

11. Assessment services - overview We offer assessment services that combine our unique methodology and technical expertise, with considerable sector experience and extensive knowledge of international and local standards and schemes for: Quality management Environmental management Health and safety management Climate change Sustainability report assurance Energy management Security management Social responsibility

12. Assessment standards We assess against many different standards or sets of assessment criteria. The main standards are: ISO 9001 quality management system standard ISO 14001 environmental management system standard OHSAS 18001 health and safety We also use for example: AS100 for companies supplying the aerospace industry British Retail Consortium (BRC) Global standard for food Industry, retailer branded products ISO 22301 framework for organisational resilience European Economic Area Directives: for medical devices, lifts, machinery, PPE, noise emission, simple pressure vessels etc Global Food Safety Initiative (GFSI) for safe delivery of food HACCP for food safety and pharmaceutical safety International Food Standard (IFS) for food supply chains RIS (International Railway Industry Standard) for the railway industry ISO 13485 for manufacturers of medical devices ISO 14064 for voluntary verification of GHG emissions reports ISO/TS 16949 for automotive-related products ISO 22000 for managing food safety ISO 27001 for IT Security ISO 28000 for managing international supply chain security ISO/TS29001 for the petroleum, petrochemical and natural gas Industries ISO 50001 for energy management ISO 55001 for Asset Management PAS 2050 for assessing the carbon footprint of goods and services SA 8000 for human rights and working conditions TickIT for the application of ISO 9001 in software development

13. LRQA and business challenges As one of the world’s most trusted management system assessment companies, LRQA delivers assurance for all businesses We understand that to meet the challenge of tougher demands from our client’s stakeholders and the rapidly changing conditions affecting their business, clients want to have effective control over operations, improved performance and better management of risk We don’t just check that a client’s systems meet the requirements of a standard: we go further than the traditional assessment process. We help clients see that their management system and the way they run their business can be brought closer together We call it Business Assurance: this unique approach helps companies manage their systems and risks to both improve and protect the current and future performance of the organisation.

14. LRQA and business challenges Business Assurance Bridges a common gap between client’s management system and business system By understanding what really matters to organisations, LRQA works with them to improve their systems and businesses The Business Assurance approach developed by LRQA ensures that our assessors concentrate on the things that matter to our clients, by taking a systematic approach to determine what does matter in a manner that is relevant to the maturity or effectiveness of their management system.

15. Business Assurance LRQA Business Assurance is built on three pillars to add value to traditional certification: risk-based methodology themed surveillance continual improvement Client’s do not have to keep any additional records or pay any additional fees Companies get the most from their management systems and the investment made in them because LRQA assessors understand a client’s wider business objectives and are trained to focus on business priorities and where to reduce risks and improve performance.

16. LRQA’s approach When working with clients, we discuss the issues and risks faced by their organisation, so that we can develop a deeper understanding of the current internal and external environment they are operating in. The assessments can then be based around the most important issues relating to the performance of the management system and the ability to realise its potential. We help clients by identifying whether there are systems in place to both conform with regulations and aid performance. Most importantly, we help ensure these systems are being followed and are operating efficiently. We take a risk management based approach to ensure that valuable information is provided to clients during the assessment process.

17. LRQA’s approach Our risk based approach to Business Assurance allows us to tailor the assessment to the maturity of our client’s systems. The design of the management system is continually evaluated to make sure it takes account of risks. It also ensure the system remains complete, robust and appropriate. This will help clients to build trust and enhance their reputation with their stakeholders.

18. LRQA advantage Benefits from working with LRQA

19. LRQA advantage Through working with LRQA clients will benefit from: Technical know-how LRQA is recognised and respected worldwide for consistently high standards of technical competence. Our assessors are highly qualified in their specific fields of management system and verification expertise. Integrity and impartiality As a member of the Lloyd’s Register Group, we have no shareholders of our own: we are independent and impartial in everything we do. LRQA is accredited by over 45 accreditation bodies around the world: this further assures our independence, impartiality and unbiased technical insight.

20. Lloyd’s Register - independence Independent Our independence is highly valued: clients can be confident that our certifications and statements are impartial and that we are not influenced by commercial or government pressures. Reputation We have built our reputation and ability to change on the professional excellence of our people. Companies trust us to deliver technically correct assessments and evaluations.

21. LRQA advantage At LRQA we are passionate about what we do and we understand what’s at stake for our clients’ businesses. We work hard to apply our expertise to make our clients’ management systems more efficient and effective. This is why we are one of the world’s most trusted management system assessment companies providing assurance for businesses and their stakeholders. Our clients’ stakeholders can be confident that where an LRQA certificate, attestation statement or a visit report has been issued, the underlying assessment process will have been carried out with rigour and discipline by well qualified and experienced assessors. Our internal processes ensure that we have consistency of approach wherever we carry out work and that our high standards are achieved.

22. LRQA - world leader LRQA has been consistently first to meet the certification needs of our clients’ businesses. For over 25 years, our people have been at the forefront of all the major developments that have shaped the independent certification industry. Today, with our help, organisations across the world can be confident their systems and operations meet the demands of stakeholders with a view to helping ensure long term sustainable growth.

23. Confidence LRQA has issued certification to over 60,000 companies in more than 120 countries so clients can be confident that we have the experience needed to carry out their assessment or verification work. Our clients range from large multinational companies to small local businesses, from ship-owners and giants in the energy market to those who deliver goods to shops and homes. Companies recognise the value of us working closely with them and trust us to help them improve safety, quality and business performance. LRQA has a broad portfolio of internationally recognised clients. We have issued certifications to 50% of the Top 200 Financial Times Global Index companies. Confidence is built from our professional service, independence, competency of our people and our integrity

24. Questions?