1. Emergency Transportation Operations (ETO) Plan
Wisconsin Department of Transportation
Emergency Transportation Operations (ETO) Plan 1

2. Course Overview ETO Plan Review
Adverse Conditions Communication/Coordination Plan Overview
Statewide Incident Notification Process (SINP) Overview
Regional Incident Management Coordinator (RIMC) Roles and Responsibilities
Regional Duty Officer (RDO) Roles and Responsibilities

3. Course Objectives
Provide Operators with a working knowledge of the ETO Plan
Explain the Regional Duty Officer role in an ETO response
Provide training on how the Regional Duty Officer will respond

4. ETO Plan Review

5. ETO Plan Development
Initiated to provide a coordinated WisDOT response to emergency events
Working with DTSD division directors, bureau chiefs, regional representatives and DSP staff
Coordinating with eight ETO workgroups which consisted of multi-disciplinary representatives
Effort to incorporate greater accountability through designated roles, performance measures and after action reviews

6. ETO Response Framework
WisDOT Emergency Transportation Operations (ETO)
ETO Program
ETO Plan Maintenance
Training
Asset Management
Finance/Budget
Contracting
Performance Evaluation
Vulnerability/Mitigation
ETO Response
Threat Assessment
Incident Notification
ICS Response
Public Information
After Action Reviews 6

7. Major ETO Plan Components
Guiding principles: NIMS and ICS
WisDOT organizational ETO roles
WisDOT specialized ETO-specific positions and roles
Emergency response training
Performance-based accountability and reporting
ETO concept of operations
WisDOT ETO response
After action reviews (AAR) 7

8. WisDOT Organizational Chart–Key ETO Roles
Secretary’s Office
Office of Public Affairs (OPA)
WEM/EOC OPA Liaison
Division of
Transportation System
Development (DTSD)
Division of
State Patrol (DSP)
Division of Motor
Vehicles (DMV)
Division of Business
Management (DBM)
ETO Personnel*
Regional Incident
Management Coordinator
STOC
DTSD Duty Officer
ETO Personnel*
Trooper
IMT
Duty Sergeants
Communication
Centers
ETO Personnel*
Motor Carrier
Staff
Technical Staff
ETO Personnel*
Procurement
Specialist
Webmaster
DBM Duty Officer
Technical Staff
WEM/EOC DTSD
Liaison
County/Regional
EOC Liaison
WEM/EOC DSP
Liaison
County/Regional
EOC Liaison
*Typical 8

9. ETO Plan Integration RESPONSE Detection Threat Assessment Training
Plans That Contribute to ETO
ETO Response Plan
Adverse Conditions Communication//Coordination Plan
COOP/COG
Emergency Traffic Control & Scene Management Guidelines
Regional Duty Officer Guidelines
Revised Regional Incident Management Guidelines (RIMC)
WisHELP Guidelines
Public Information Tool-Kit
Activation
Inventory
and Needs
Response
Performance
Review
Recovery and
Reimbursement
RESPONSE 9

10. Adverse Conditions Communication/Coordination (ACCCP) Overview

11. WisDOT ACCCP Overview and Purpose
Wisconsin maintains the Interstate through Maintenance Agreements with the Counties
Major Storms in Wisconsin, Iowa and Pennsylvania Prompted Documenting Protocols
Plan Provides Linkage between WisDOT and Counties
Purpose
Ensure accurate, consistent, timely communication between WisDOT DTSD, State Patrol and counties
Provide communication protocol for county resource request and closing of the interstate
Eliminate/minimize confusion by providing up-to-date road information

12. WisDOT ACCCP Notification Diagram
Notification of Event Communication Diagram
-Standards adopted by NOAA will be used for State Traffic Operations Center (STOC) notification
Advisory Issued when a hazardous event is occurring or has a very high probability of occurrence Advisories describe events that cause significant inconvenience.
Warning Issued when a hazardous event is occurring or has a very high probability of occurrence. Warnings advise of a threat to life or property
-WisDOT subscription provider contacts counties directly

13. WisDOT ACCCP Resource Request Diagram
-Notification will originate from counties to inform WisDOT that assistance is needed
-County staff need to be in early contact with regional maintenance staff and DSP
-Situation appears that additional resources WILL make a difference in maintaining operations on interstate
-Examples include but are not limited to:
-Driver-hours being exhausted and plowing operations may need to halt
-Road treatment material is running low
-Maintenance issues have exhausted plow reserves
-Icing situation worse than the resources in the county can handle

14. WisDOT ACCCP Interstate Closure Diagram
Notice
-The initial request may originate from counties or State Patrol
-Notice alerts WisDOT to potential Interstate closure
-Law Enforcement/Highway Department will deem road impassable and plows will be “pulled”

15. 511 Overview
511 provides real-time traveler information services on the state’s major highways, including the Interstate system
Utilizes an interactive voice recognition (IVR) phone system and website
Provides incident reports, lane closure information, winter road conditions, and travel times
Initially focusing on the Milwaukee area
Expanding to Madison and Wausau over the next year
Also provides transfers to transit services, State Patrol, County Sheriff Departments, airports, DMV, and other state’s 511 systems
Emergency alert feature allows all users (or only users in a targeted area) to hear a special message – i.e. AMBER alerts or emergency weather closures 15

16. 511 Information Content 16

17. Statewide Incident Notification Process (SINP) Overview

18. Statewide Incident Notification Process
The purpose of the Statewide Incident Notification Process (SINP) is to provide law enforcement agencies and highway departments a mechanism for reporting transportation infrastructure problems and traffic incidents that occur on state-maintained highways
Refer to flow chart on next page 18

19. SINP Flow Chart

20. Statewide Incident Notification Process
The SINP involves the following entities:
First Responders
Statewide Traffic Operations Center (STOC)
WisDOT Primary Contact (RIMC, PDS, County, etc.)
Regional Duty Officer 20

21. Benefits Consistent procedure and service 24/7
One telephone number anywhere and anytime in the state
Eliminate tracking of rotational lists and WisDOT jurisdictions
Provide better service to local transportation stakeholders
Off-load Wisconsin State Patrol dispatchers
Better tracking of incidents and needed resources statewide
Quicker notification and response
Promotes active DTSD presence in the field

22. Regional Incident Management Coordinator (RIMC) Overview

23. RIMC Responsibilities
Communication
Evaluate Response Needs
It is expected that RIMCs will respond on-scene to all incidents they are notified of or that they will justify their reasons for not responding
Expected on-scene response is a recent, foundational change based on the ETO Plan
If a RIMC is unsure as to whether or not they should respond to the incident scene, contact should be made with the reporting agency and ideally with someone that is already on-scene

24. RIMC Responsibilities
Communication (cont.)
Coordinate Resources
RIMCs have the authority to request additional resources as they deem necessary during the course of an incident
Coordinate County Highway Dept Response
Determine level of response necessary
Assess county’s ability to provide needed services
Coordinate response activities during a multi-county response
Notify Additional WisDOT Personnel
Contact the DTSD Regional Duty Officer for incidents of significant impact

25. RIMC Responsibilities
Communication (cont.)
Provide the STOC Status Updates
Provide the STOC with regular status updates as an incident progresses
Contact the STOC once you have arrived and initially assessed the incident scene or if you decide not to respond on-scene
Provide Public Information as Directed
RIMCs should contact the Regional Duty Officer anytime the STOC is issuing a press release that requires an on-scene contact
At no time should a RIMC speak to the media without first talking to the Regional Duty Officer
Serve as SINP Back-Up Contact
It is the responsibility of the RIMC to either respond to the incident or to make additional attempts to contact the primary contact

26. RIMC Responsibilities
On-Scene Field Response
Arrive Prepared
Always respond with proper identification (on your person and on the RIMC vehicle), business cards, and wearing high-visibility safety apparel
Follow ICS
Report to the Incident Commander upon arrival at the incident scene
For larger incidents, report to the Liaison Officer
Assess and Monitor Infrastructure Integrity
RIMCs have the authority to request law enforcement close a road and/or bridge if they deem it necessary

27. RIMC Responsibilities
On-Scene Field Response (cont.)
Oversee Traffic Control and Scene Management Efforts
All RIMCs should have a working knowledge of the MUTCD and of WisDOT’s Emergency Traffic Control and Scene Management Guidelines
Oversee traffic control and ensure safe working conditions for both motorists and other responders
Review emergency alternate routes, when necessary, travel the route to check weight, height, and width clearances and to ensure proper traffic control and signage
Maintain situational awareness
Remain on-scene to monitor traffic conditions as long as warranted
Continue Communication Activities

28. RIMC Responsibilities
Record Keeping / Documentation
Maintain RIMC Response Logs
RIMC should maintain a time based record of their response to an incident
Take photos of the incident and response effort
After Action Reviews
Participate in Internal After Action Reviews
RIMCs should meet with their Supervisor and the Regional Duty Officer, if applicable, to review each RIMC Response Log completed
RIMCs’ Supervisors should sign off on each RIMC Response Log completed

29. Contacting the Regional Duty Officer
While on-call a RIMC should consider the Regional Duty Officer to be their acting “Supervisor”
RIMCs should contact their Regional Duty Officer:
Beyond comfort level
Need for resources
Becomes an incident of significant impact
Incident escalates to a regional response 29

30. RIMCs and Regional Duty Officers
Regional Duty Officers act as management personnel supporting the RIMCs
Other positions and processes were in place prior to the RDO positions being formed
Determined that a management awareness of commitment and response

31. Regional Duty Officer (RDO) Overview

32. Role of the Regional Duty Officer
Serve as the single point of contact for their area of operations during an emergency
Serve as the DTSD representative in unified command
Serve as the liaison to the DTSD Division Operations Director
Serve as the Incident Commander, if designated
Understand available resources and allocate as required
Initiate the WisDOT Internal ETO Response 32

33. Regional Duty Officer Objectives
Coordinate with the appropriate field staff to jointly evaluate the need for regional or statewide response
Evaluate emergency situations and determine if a situation requires additional regional assistance
Determine the need for the DSP Incident Management Team
Determine if a liaison is needed for other agencies
Ensure that the WisDOT ETO Response is initiated

34. Regional Duty Officer Roster and Rotation Schedule
Each Region will have their own roster that the Regional Operations Director will maintain and update monthly
Regional Duty Officer Roster will be housed on Regional websites
Websites will be used to house contact information as well
Websites will be up within approximately 6 weeks
Interactive portions of the websites can be used to update the roster and contact information
If Duty Officer cannot fulfill the pre-activation status needs, the RDO Guidance document allows for substitutions

35. Regional Duty Officer Activation
Regional Duty Officers (RDO) must be prepared to transition to activated status
The RIMC will likely be the first to contact the RDO of the potential emergency
RDO, in consultation with the RIMC, will determine that the response needs to escalate, the RDO is now activated
The RDO will be activated by the RIMC using the following guidelines:
“Incident of Significant Impact” guidelines
Unable to obtain resources
RIMC is uncomfortable with the situation

36. WisDOT Emergency Response and Escalation Process
Basic rule of emergency response is that responses escalate from the local to the regional level to the area/statewide level
RDOs must have a thorough understanding of the three processes associated with response escalation
Refer to Chapter 13 of the WisDOT ETO Plan for additional response details

37. WisDOT Internal Incident Command/Response
Escalation
Local (Scene Only)
Regional
Area (Statewide) 37

38. WisDOT Emergency Response - Local
Initial response occurs at local level & first responders contact STOC
STOC activate RIMC, who coordinate with Law Enforcement/DSP
If DSP is involved, RIMC & DSP will determine if additional WisDOT response is warranted
Acknowledge COOP/COG

39. WisDOT Emergency Response - Regional
RIMC will contact Regional Duty Officer (RDO)
RDO & DSP Management determine WisDOT internal command structure/Incident Commander
RDO can continue to operate as RDO and assists WisDOT Incident Commander as directed
WisDOT Regional response follows ICS process

40. WisDOT Emergency Response - Area
WisDOT Incident Commander follows ICS process
If WisDOT Incident Commander determines Area response is required they contact the DTSD Operations Director
Incident Command is transferred to state level, RDO continues to operate as RDO and assists WisDOT Incident Commander as directed

41. Initial Responsibilities When Activated
Inform RIMC to give an initial briefing and size-up assessment of the situation
Confirm with the RIMC that initial (on-scene) WisDOT incident command (usually DSP or the RIMC) has been established
Discuss any anticipated DTSD resource needs with the RIMC
Contact Regional DSP Management to jointly establish internal WisDOT incident command
Contact the DTSD Operations Director and discuss statewide implications (if any)

42. Regional Duty Officer as Incident Commander
RDOs must be prepared at all times to transition to the WisDOT internal Incident Commander

43. Questions?