1. Chapter 4 Networks and Collaboration As Business Solutions Information Technology for Management Improving Performance in the Digital Economy 7 th edition John Wiley & Sons, Inc. Slides contributed by Dr. Sandra Reid Chair, Graduate School of Business & Professor, Technology Dallas Baptist University Turban and Volonino 4-1Copyright 2010 John Wiley & Sons, Inc.

2. Chapter Outline 4.1 Enterprise Networks, Connectivity, and Trends 4.2 Network Management, and Collaboration Technology 4.3 Wireless, Enterprise Mobility, and IP Telephony 4.4 Discovery, Search, and Customized Delivery 4.5 Collaboration and Web-based Meetings 4-2Copyright 2010 John Wiley & Sons, Inc.

3. Chapter Outline cont’d 4.6 Social, Legal, and Ethical Issues 4.7 Managerial Issues 4-3Copyright 2010 John Wiley & Sons, Inc.

4. Learning Objectives 1.Describe networks, network standards, and compatibility issues. 2.Describe the impacts of collaboration on business performance. 3.Explain fixed, wireless, and mobile network infrastructures. 4.Understand the influence of search engines and enterprise search. 5.Identify ways to customize search and delivery to increase productivity. 4-4Copyright 2010 John Wiley & Sons, Inc.

5. Learning Objectives cont’d 6. Describe the fundamental principles and capabilities of group work technologies. 7. Evaluate the managerial, social and ethical issues be related to the use of network computing. Copyright 2010 John Wiley & Sons, Inc.4-5

6. Networked Devices Networked devices are devices that communicate with a network. Technologies include laptops, PDAs, cell and smartphones, wikis, intranets, and extranets, GPSs, POS terminals, and RFID which allow information to be rapidly collected, processed, shared, and acted upon for competitive survival and advantage taking. Feature-rich wireless devices make collaboration easier and more productive which indicates a more integrated, always-connected business environment and lifestyle. 4-6Copyright 2010 John Wiley & Sons, Inc.

7. Apple – Famous for its Creative Connectivity – iPhone…… 4-7Copyright 2010 John Wiley & Sons, Inc.

8. BlackBerry – Executive Productivity Enhanced through Wireless Internet Device Be Bold Accept no substitutes. The BlackBerry® Bold™ smartphone embodies elegant design – without sacrificing the features or functionality you expect from a premium smartphone. Find out if the BlackBerry Bold is available in your area by viewing the list below – select your country from the drop-down to learn more BlackBerry Bold Business-friendly software make handhelds more attractive and cost-justifiable to managers & road warriors. 4-8Copyright 2010 John Wiley & Sons, Inc.

9. Social Networking Shrinks the World Social networking via mobile phones is shrinking the world to the size of a small screen. Micro-blogging is the sending of messages up to 140 characters. With more than 3 billion mobile handsets in use in the world (1 for every 2 people on the planet) a powerful force for changes in business and collaboration as well as politics and societies have emerged. News media, universities, public safety, and other organizations are using the technology to deliver information to a wide audience quickly. 4-9Copyright 2010 John Wiley & Sons, Inc.

10. Information on Internet Bulletin Boards, Newsgroups, and Social Networking Sites 4-10Copyright 2010 John Wiley & Sons, Inc. Social Networks Go to Work Click to PCWorld Business Center article for more….

11. Social Networking Sites Can Cause You Problems Anyone can post derogatory information about you anonymously. (See this Washington Post article.)article You can also hurt yourself, as this article shows.article 4-11Copyright 2010 John Wiley & Sons, Inc.

12. 4-12

13. Growth Toward High-Capacity Networks Advancements in networks, devices, wireless sensor networks are changing enterprise information infrastructures and business environments dramatically and quickly. Need for physical computers has drastically declined. IP technology provides access to data, people, or services anytime, anywhere in the world offering universal connectivity. 4-13Copyright 2010 John Wiley & Sons, Inc.

14. Bluetooth and WiFi Intelligence Revolution is the trade name for the popular wireless technology used in home networks, mobile phones, video games and more.home networksmobile phonesvideo games 4-14Copyright 2010 John Wiley & Sons, Inc.

15. IP Networks Backbone that is driving merger of voice, data, video and radio waves by digitizing content into packets. Happening on a global scale and changing the way the world conducts its business. Improved network performance, measured by its data transfer capacity, provides fantastic opportunities for mobile commerce, collaboration, supply chain management, remote work, and other productivity gains. 4-15Copyright 2010 John Wiley & Sons, Inc.

16. 4-16 4.2 Network Management and Collaboration Technology

17. Network Management and Collaboration Technology Computer networks are the circulatory system of information, communication, or collaboration systems. Networks provide the means to communicate and deliver/receive information from the growing number of devices used to run an enterprise. Effective communication is a critical success factor. 4-17Copyright 2010 John Wiley & Sons, Inc.

18. Consequences of Bad Planning and Testing Network card crash left more than 20,000 stranded at LAX in August 2007 Outage started with malfunctioning NIC on a single workstation on CBP’s LAN Switch on network crashed Problem was misdiagnosed Improper backup system Outdated technology 4-18Copyright 2010 John Wiley & Sons, Inc.

19. Global Business Performance An enterprise’s network capability depends on proper planning, maintenance, management, upgrades, and bandwidth of the network. Requires those who need to access the network are equipped with the devices making it possible to do so. When problems occur, trained staff are critical to ensure quick restoration to the network. 4-19Copyright 2010 John Wiley & Sons, Inc.

20. Network Architecture Critical because it provides the infrastructure for collaborative work within the company and with external partners and customers, regardless location. Capability and willingness to collaborate depends on a corporate culture that people trust and that gives them the information, tools and authority to plan and make decisions. Decentralized organizations are often more responsive to opportunities and problems. Quality of the network and collaboration depend on how effectively network and collaboration capabilities are put to use. 4-20Copyright 2010 John Wiley & Sons, Inc.

21. Network Infrastructure Intranets Extranets – VPN

22. Categories of Internet Applications Discovery Communication Collaboration

23. Discovery Enterprise Portals Commercial (public) portals Affinity portals Mobile portals Industrywide portals Integrated portals 4-23Copyright 2010 John Wiley & Sons, Inc.

24. Information Portals Web-based gateway to files, information, and knowledge on a network. Can include discussion boards, document sharing, and workspaces. Users can upload presentations or documentation to share. Corporate, commercial, publishing, and vertical portals are a few of the several types of portals. 4-24Copyright 2010 John Wiley & Sons, Inc.

25. 4-25 4.3 Wireless, Enterprise Mobility and IP Telephony

26. Wireless, Enterprise Mobility & IP Telephony Mobile multimedia technologies make it possible for business to reinvent the traditional workplace to a virtual one as the business needs change. Better decisions may be possible due to real- time delivery of wireless communications. 4-26Copyright 2010 John Wiley & Sons, Inc.

27. Voice Communication Two examples of Internet telephony (VoIP) 4-27Copyright 2010 John Wiley & Sons, Inc.

28. 4-28 4.4 Discovery, Search, and Customized Delivery

29. Discovery Discovery allows users to browse and search data sources, in all topic areas, on the Web. – Search engines – Metasearch engines – Discovery of material in foreign languages – Wikis 4-29Copyright 2010 John Wiley & Sons, Inc.

30. Four Largest Search Engines Google Yahoo Microsoft Network Ask 4-30Copyright 2010 John Wiley & Sons, Inc.

31. Metasearch Engines Surf-Wax Metacrawler Mamma 4-31Copyright 2010 John Wiley & Sons, Inc.

32. Publication of Material in Foreign Languages Translation products include: – Altavista – Google – Trados 4-32Copyright 2010 John Wiley & Sons, Inc.

33. 4-33 4.5 Collaboration and Web-based Meetings

34. Collaboration Collaboration refers to efforts of two or more entities (individuals, teams, groups or organizations) who work together to accomplish certain tasks. – Work group – Virtual group (team) 4-34Copyright 2010 John Wiley & Sons, Inc.

35. Collaboration….contd. Virtual collaboration Workflow technologies Groupware Teleconferencing Videoconference Web conferencing Real-time collaboration tools 4-35Copyright 2010 John Wiley & Sons, Inc.

36. Workflow and Groupware Technologies 4-36Copyright 2010 John Wiley & Sons, Inc.

37. Telepresence Systems 4-37Copyright 2010 John Wiley & Sons, Inc.

38. Leading Telepresence Systems Cisco Telepresence 3000 4-38Copyright 2010 John Wiley & Sons, Inc.

39. 4-39 4.7 Managerial Issues

40. Managerial Issues Organizational impacts – primary benefit of technologies is keeping workers connected at lower costs. Mobile & collaborative technologies need to be in place to ensure productivity. Future of technology support – emphasis on connectivity, communication & collaboration. Extending organizational boundaries – extranets connect suppliers & customers. Virtual work & teams – newly defined workplace. Copyright 2010 John Wiley & Sons, Inc.4-40

41. Managerial Issues – cont’d Single view of truth – silos will ultimately go away. Integration & sharing data will be key. Social & ethical issues – tools meant to improve productivity will infringe on personal life. Copyright 2010 John Wiley & Sons, Inc.4-41

42. Copyright 2010 John Wiley & Sons, Inc. All rights reserved. Reproduction or translation of this work beyond that permitted in section 117 of the 1976 United States Copyright Act without express permission of the copyright owner is unlawful. Request for further information should be addressed to the Permission Department, John Wiley & Sons, Inc. The purchaser may make back-up copies for his/her own use only and not for distribution or resale. The Publisher assumes no responsibility for errors, omissions, or damages caused by the use of these programs or from the use of the Information herein. Copyright 2010 John Wiley & Sons, Inc.4-42