4 The Need for BPR Customers Competition Change Techniques lag behind technologyProblem of the stovepipeFragmented piecemeal systemsIntegration
5 The Principles of BPR and The Role of IT Characteristics of BPRMethodologies and frameworks for BPREnabling role of IT
6 Characteristics of Business Process Reengineering Several jobs are combined into oneEmployees make decisionsSteps in business process: natural orderProcess may have multiple versionsWork is performed where it makes the most sense
7 Characteristics of Business Process Reengineering Controls, checks, other nonvalue-added work is minimizedReconciliation is minimized - minimize external contact pointsHybrid centralized / decentralized operation is usedA single point of contact is provided for the customer
8 Business Process Reengineering and Restructuring the Organization Redesign of processesFrom mass production to mass customizationCycle time reductionRestructuring organizations
9 The Networked Organization Structure of networked organizationsEmpowermentIT / empowerment relationshipTeams
10 Virtual CorporationsA virtual corporation is an organization composed of several business partners sharing costs and resources for the purpose of producing a product or service.
11 Virtual Corporations Major Attributes ExcellenceUtilizationOpportunismLack of bordersTrustAdaptability to changeTechnology
12 Total Quality Management and Reengineering Rate of changeTQM: continuous improvementReengineering: dramatic improvement
17 Reorchestrate: Organizational Change CommunicationAmbiguityObstacles to changeCelebrate success
18 Implementation Issues Continuous evaluationEliminating jobs
19 Continuous Evaluation Is reengineering truly transformational?Will reengineering improve customer relations?Has reengineering cut across the organization?Is information technology playing a integral role in the reengineering solution?Does it hurt?
20 When to Use BPR? Failure rate as high as 75-85% Improperly aligned BPR and ITExpensiveOrganizational resistance
21 Managerial Issues Ethical issues BPR implementation Incremental improvement programsBPR toolsRole of ITFailuresTQM and BPR
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