2. Robert Boccia & Chetan Patel Technology Strategist Microsoft Session Code: ISB202

3. Agenda IT Environment IT Strategy Headtrax MS Market MS Expense Managepoint

4. 500,000+ client devices 170,000 end users 98 countries 441 buildings 120,000 Windows 7 clients 50,000 Windows Vista Clients 170, 000 Office 2007 clients 170,000 Exchange 14 mailboxes 3000 Windows 2008 servers 46,000,000+ remote connections per month 189,000+ SharePoint Sites 4 data centers 10,000+ production servers E-mails per day: 3,000,000 internal 10,000,000 inbound 9,000,000 filtered out 33,000,000 IMs per month 190,000+ e-mail server accounts Microsoft IT Environment

5. Microsoft’s Digital Nervous System SQL Data Warehouses Query Tools Excel based standard reports MS Expense MS Market MSInvoice MS InvoiceE-BUSINESS Headtrax OnTarget Budget Workbench Employee Self Service HR Web FinWeb Portal SAP R/3 SQL 2008

6. Microsoft IT Strategy Empower – Help our customers, clients and partners drive productivity with great services, guidance and solutions Simplify – Simplify our technology environment and focus investments in core objectives Protect – No hacks or impacting attacks and total compliance Strategy Pillars IT Objectives Be Microsoft’s First and Best Customer Run World Class IT Protect Microsoft Digital Assets Drive productivity for our customers, clients and partners

7. Microsoft’s Intranet-based Application for Headcount Management, Tracking, and Reporting

8. Solution - HeadTrax Single Intranet application displaying worldwide headcount information around the clock Automates and streamlines movement of headcount information between managers and Microsoft’s SAP R/3 enterprise resource planning system Displays current, accurate employee information immediately upon submission to the system

9. HeadtraxHeadtrax Chetan Patel Microsoft IT Microsoft Corporation

13. Business Benefits Consolidated 18 disparate data sources into one central location. Updates headcount information 300% faster than the previous system. Directly integrates with SAP R/3 eliminating redundant entry and ensuring data integrity. Provides the flexibility to create custom queries and views for specific business and security requirements.

15. Solution – MS Market Single Intranet application with easy-to-use online procurement forms Provides listing of selected suppliers and current information Automates transaction validation and manager approvals Links directly with SAP R/3 to automatically upload transactions

16. MS Market MS Market MS Market MS Market Chetan Patel Microsoft IT Microsoft Corporation

20. Business Benefits $7.3 million annual savings in reassigned resources PO costs reduced from $60 to less than $5 17 procurement employees reallocated High transaction volume allows Microsoft to negotiate discounts from vendors Manages 400,000 transactions annually and more than $5 billion in orders Requisitions immediately uploaded into SAP R/3 and transmitted directly to vendors

22. Business Situation Employee expense reports costly and time-consuming to process Paper-based expense reporting was inefficient, slow to reimburse employee Multiple template versions contained obsolete or incorrect information Manual data entry was vulnerable to errors

23. Solution – MS Expense 24-hour intranet-based expense-reporting application Provides real-time employee validation and error checking upon submission Directly uploads orders to Microsoft’s SAP R/3 enterprise resources planning system for payment processing

24. MS Expense MS Expense MS Expense MS Expense Chetan Patel Microsoft IT Microsoft Corporation

28. MSExpense Summary Metrics $150+ million annum (U.S.-only run-rate) 50,000 end users Implemented in 46 countries 100% of U.S. reports via MS Expense Worldwide support: half a person! Saved 6 heads in U.S. 1db server, 1 web server, worldwide! Compaq 5000, 2x Pentium Pro, 256Mb RAM 2,600 submitted reports/week

29. Business Benefits  Reduced costs of processing expense reports from $21 to $10  $3.3 million saved annually and 50% of expense- reporting headcount re-allocated  Employee reimbursement turn-around time reduced from 3 weeks to 3 days  Automatically uploads to SAP R/3, eliminating redundant data entry  Decreased manual data entry input errors

31. Solution Overview Situation Managers needed a centralized application to provide a consolidated view of information Solution ManagePoint is a intranet-based web application that draws information from 5 data warehouses and 15 corporate applications all using SQL 2005 BI Benefits Aggregate view of information pulled from multiple data sources Capability to drill-down to the transaction level Intuitive work-in-place format Presentation of data in a comprehensive format that highlights areas of notice Links to relevant corporate policies, including human resources and finance requirements

32. ManagepointManagepoint Chetan Patel Microsoft IT Microsoft Corporation

40. Business Value Reduces costs by providing a centralized tool to view the organization’s spending Improves policy compliance without increasing administrative overhead Increases efficiency in resource and asset management

41. Summary Custom solution created using Microsoft core products and technologies Provides Microsoft’s managers the information that they require to make better decisions Cost savings have been substantial Positive feedback from user groups Reduces the administrative overhead usually required to analyze resource data and cost center budget overruns

42. Big Benefits Sample of hard dollar cost savings > $125M annually Tax Portal$56M AP/Procurement $20M CS payment process$17M Employee Self Service$15M Manager Self Service$10M Decision Support$ 6M Expense reporting $ 3M “Soft” dollar savings much higher Improved decision making Time spent on analysis rather than data collection Employee empowerment and employee satisfaction

43. For More Information Additional content on Microsoft IT deployments and best practices can be found on http://www.microsoft.com http://www.microsoft.com Microsoft TechNet http://www.microsoft.com/technet/itshowcase http://www.microsoft.com/technet/itshowcase Microsoft Case Study Resources http://www.microsoft.com/resources/casestudies E-mail IT Showcase showcase@microsoft.com

44. © 2004 Microsoft Corporation. All rights reserved. © 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary. Data in this presentation is current as of its publish date (see title slide).