2.  Fear Busters  Integrated Management Systems  Compliance Matrix  ISO 9001 as Foundation  Planning & Deliverables  Tips & Questions

4. "ISO", derived from the Greek isos, meaning "equal". It’s a network of the national standards. A standard is a any norm, convention or requirement. Examples of Standards Institutes & Organizations ANSI - American National Standards Institute API - American Petroleum Institute ASHRAE - American Society of Heating, Refrigerating and Air-Conditioning Engineers ASME - American Society of Mechanical Engineers ASPE - American Society of Plumbing Engineers ASTM - Sections and Volumes ASTM International BSi - British Standards institute CEN - The European Committee for Standardization DIN - Deutsches Institut für Normung ETSI European Telecommunications Standards Institute ISO - International Organization for Standardization JIS - Japanese Industrial Standards NACE International NEMA - National Electrical Manufacturers Association NFPA - National Fire Protection Association NIST - National Institute of Standards and Technology South African Bureau of Standards (SABS) SMACNA - Sheet Metal and Air Conditioning Contractors National Association Transnational and Continental Standards Organizations BUSTED

5.  Collection and management of information from one or more sources and the distribution of that information to one or more audiences. BUSTED

6.  A management system is the framework of processes and procedures used to ensure that an organization can fulfil all tasks required.  Includes accountability and a schedule for activities, as well as auditing tools to implement corrective actions, leading to continuous improvements. BUSTED

7.  Taxonomy is the science of identifying and naming species, and arranging them into a classification.  In SharePoint it allows you to control how information is defined, searched, found and reported. BUSTED

8.  Governance relates to decisions that define expectations, grant power, or verify performance.  It consists of either a separate process or part of management or leadership processes. These processes and systems are typically administered by a government. BUSTED

9.  An integrated management system (IMS) combines all related components of a business into one system for easier management and operations.  Quality (QMS), Environmental (EMS), and Safety (OHSMS) management systems are often combined and managed as an IMS. BUSTED

11. x

12.  Quality Standard  Systemic orientation  Applies to all business types & size  Used to control and improve the quality of your products and services

13. Pervasive approach - WRONG  Defines a goal  Straight a tactical line to get there  Ignore or run-over any intervening or obstructing variables Systemic thinking - CORRECT  Looks at human systems holistically  Understands change and impact within a system

14.  More about: http://www.praxiom.com/iso- 9001.htmhttp://www.praxiom.com/iso- 9001.htm  Definitions:  http://www.praxiom.com/iso-definition.htm http://www.praxiom.com/iso-definition.htm  Guidelines:  http://www.praxiom.com/iso-9004.htm http://www.praxiom.com/iso-9004.htm  ISO 9001 process-based QMS development plan http://www.praxiom.com/plan-toc.htm http://www.praxiom.com/plan-toc.htm

15.  Determine which standards applies to your company  Use ISO 9001 as a foundation for your new management system  Determine Taxonomy & Governance (according to process & company’s organizational structure)

16.  Develop  Document  Implement  Maintain  Monitor  Measure  Analyse  Control  Improve

17. Develop & document:  Manual Process Implement:  Determine Metadata / lists > site columns  Create Document Libraries  Write views to support different access  Upload controlled company documents  (Policies, Procedures, Forms & Templates, Work Instructions etc.)

18. Maintain:  Assign responsibilities – metadata  Permissions – read / contribution  Version control Monitor:  Alerts  Views / reports – aging & usage  Archiving

19. Measure & Analyse:  BI tools - Microsoft Excel and PowerPivot Add- in, Excel Services, PerformancePoint Services, Visio Services, and Reporting Services and Report Builder.

20. Control:  Permissions, alerts, version control, unique document numbering  Content approval / workflows Improve:  Usage reports & review of system, surveys & feedback

21.  Fit everything into processes  If it doesn’t fit into a process – it doesn’t belong in a management system (MySites?)  Build consolidated libraries as far as possible

22.  Use metadata to separate views & disciplines where necessary  Use defined processes as GUI’s  Make it fun and interesting

26. Infrastructure > Good server Strong foundation DRP / Backups Input > utilizing the system to it’s full potential Output > Automatic Reporting / Dashboards / Graphical User Interfaces } } }

28. ?

29. Tracy van der Schyff TheGuidStuff www.theguidstuff.co.za 082 552 5022 TheGuidStuff@me.com Or Tracy@theguidstuff.co.za @tracyvds Tracyvanderschyff. wordpress.com