1. CORPORATE HEALTH AND SAFETY POLICY
The XYZ Company is committed to a proactive health and safety program aimed at protecting our staff, our property, our clients, the general public and the environment from injury or loss.
Employees at every level are responsible and accountable for the company’s health and safety performance. Active participation by everyone, every day, is necessary for the safety excellence this company expects.
Management will set an example and provide leadership in the health and safety program. Management will develop safe work procedures along with the help and input from the employees. Management will provide training and equipment appropriate for the tasks. Management is responsible to monitor and enforce the company policies as described in the Health and Safety Program and Disciplinary Policy.
Workers at every level are to be familiar with the requirements of Alberta Human Resources and Employment Occupational Health and Safety Legislation as it relates to their work process. Workers are responsible for following all procedures, with an awareness of health and safety, and cooperating in achieving improved health and safety conditions at the work sites.
Our goal is to be a leader in loss control management in our field and provide a healthy, injury free work place for all workers. By working together, in all elements of this program we will achieve this goal.
___________________________ __________________
Senior Officer Date

2. Corporate Policy on Health and Safety
Safety is an integral part of our company’s work. It is part of our operations and is there to protect our employees, visitors, clients and company property, the environment and the public.
There are many costs to accidents and unsafe work practices. The greatest costs are human costs. By protecting our employees we are also protecting their friends, families, fellow workers, management, the public and the environment from the far-reaching effects of serious accidents. We are also protecting our ability to continue doing business and employing people.
Everyone employed by this company (employees, contractors, sub-contractors) is responsible for maintaining the safety program by understanding their assigned responsibilities. It is the responsibility of all employees to ensure a visitor to their work site is aware of the hazards and assisting them in following all safety rules and regulations. All workers have the right and responsibility to refuse unsafe work.
Every employee of the company shall be aware of and understand the legislative requirements, industry standards and company policies and procedures that apply to their work sites.
Our goal is a healthy, injury free workplace. Through personal commitment and active participation we can achieve this goal.
________________________________ __________________
Senior Officer Date

3. CORPORATE HEALTH AND SAFETY POLICY STATEMENT
XYZ COMPANY is committed to promoting safe and healthy working conditions within the company, therefore:
It shall be the responsibility of MANAGEMENT to establish and maintain acceptable standards for the work sites, premises, operations and equipment to ensure that physical and health hazards are guarded against or eliminated, and to develop work procedures that will achieve optimum productivity levels without accidents and industrial diseases. Management is responsible to monitor the employee performance.
It shall be the responsibility of every SUPERVISOR to ensure that employees are trained in proper work procedures to obtain optimum productivity levels without accidents and industrial disease, and to ensure the observation by employees of proper work procedures and all pertinent rules and regulations.
It shall be the responsibility of every EMPLOYEE to follow proper work procedures, to perform duties in a safe manner, to observe all rules and regulations, and to cooperate in creating a safe, healthy and productive working environment.
It is the responsibility of EVERYONE to know and understand all legislative requirements as they apply to their work site and job tasks.
TOGETHER we will reach these goals.
___________________________________ ____________________
Chief Executive Officer Date

4. Corporate Health and Safety Policy
XYZ Company is committed to the protection from accidental loss of all resources,
including employee and physical assets.
In fulfilling this commitment to protect both people and property, management will
provide and maintain a safe and healthy work environment in accordance with industry
standards and in compliance with legislative requirements, and will strive to eliminate
any foreseeable hazards which may result in property damage, accidents or personal
injury/illness.
All employees will be equally responsible for minimizing accidents within our
facilities. Safe work practices and procedures will be clearly defined in the Health and
Safety Manual for all employees to follow. These practices and procedures will be
constantly monitored and enforced.
Accidental loss can be controlled through good management in combination with
active employee involvement. Safety is the direct responsibility of all managers,
supervisors and employees.
All management functions will comply with legislative safety requirements as they
relate to planning, operation and maintenance of facilities and equipment. All
employees will perform their jobs properly in accordance with established procedures
and safe work practices.
I trust that all of you will join in a personal commitment to make safety a way of life.
______________________________ ____________________
President Date

5. Assignment of Responsibility and Accountability for Health and Safety
Management:
will set an example and provide leadership in the health and safety program;
will provide information, instructions and assistance to all supervisory staff in order to protect the health and safety of all our employees;
will understand and enforce the accident prevention policy as well as the OH&S Legislation as it applies to all areas of the company operations;
will provide all supervisory staff with proper, well maintained tools and equipment as well as personal protective equipment as may be required;
will provide ongoing health and safety training as required by legislation and industry; and
will monitor all departments and projects and will hold them accountable for their individual safety performance.

6. Assignment of Responsibility and Accountability for Health and Safety
Supervisors:
will know and apply the company’s safety policies and procedures and OH&S legislation;
will ensure all employees are trained and educated to company standard and requirements, which included use and care of personal protective equipment;
will advise employees of potential hazardous situations as they relate to their job tasks;
will arrange for medical treatment as required, including appropriate transportation for treatment;
will report all accidents/incidents/near misses/health concerns to senior management immediately;
will take the lead role for accident investigations in their area of responsibility, working with the Safety Coordinator and JWHSC Representative; and
will perform, or ensure a designate performs regular inspections as required in their area of responsibility

7. Assignment of Responsibility and Accountability for Health and Safety
Employees:
are responsible to read, understand and comply with XYZ Company’s Health and Safety policies and safe work practices;
are responsible to wear the appropriate personal protective equipment and clothing for their tasks;
are responsible to report any unsafe, unhealthy condition to their immediate Supervisor immediately;
are responsible to report any near miss, injury, equipment damage accident to their immediate Supervisor immediately and complete the required reports;
are responsible to take every reasonable precaution to protect the safety of themselves, other workers in their area and the general public;
are responsible to attend safety meetings and actively participate in the Health and Safety Program.

8. Assignment of Responsibility and Accountability for Health and Safety
Contractors, Suppliers and Visitors:
are required to cooperate with XZY Company representative in all areas of the Health and Safety Program;
are responsible to report to their contact immediately upon arrival at the work site; and
contractors and visitors will be held accountable to comply with all prescribed safety procedures while at XYZ Company work sites.
Sub-contractors:
any person or organization hired to perform work on behalf of XYZ Company is required to complete a sub-contractor orientation;
all sub-contractors and their employees are required to understand and follow XYZ Company Health and Safety Program.
Health and Safety Committee:
to conduct regular meetings, record minutes and attendance;
to conduct inspections as assigned;
to assist in workplace investigations;
to promote health and safety in the workplace;

9. Assignment of Responsibility and Accountability for Health and Safety
Senior management/owners are responsible for:
Providing a company safety policy and committing to it;
Ensuring all established policies and procedures are enforced;
Providing information, instruction, and assistance to all supervisory staff;
Providing ongoing training and education programs;
Monitoring departments and projects and holding staff accountable for their individual performance;
Assisting all supervisors with an understanding of accident prevention as well as relevant OHS legislation; and
Setting a good example.

10. Assignment of Responsibility and Accountability for Health and Safety
Supervisors within the organization are responsible for, but not
limited to:
Knowing and applying the company policies and relevant OHS legislation;
Ensuring all workers are educated to work in a safe manner and that all protective devices and procedures are utilized;
Advising employees of any potential or actual dangers, how to isolate, prevent and/or remove them;
Arranging for medical treatment of injured employees as required;
Recording and investigating accidents, potential losses and property damage;
Advising management and safety committees on how to prevent similar accidents/incidents in the future;
Becoming involved in safety inspections and carry out on-going inspections within area of responsibility;
Setting a good example and performing work in a safe manner; and
Enforcing all established safety regulations and work methods.

11. Assignment of Responsibility and Accountability for Health and Safety
Employees are responsible for:
Carrying out work in a manner that will not create a hazard;
Assisting the Health and Safety Committee by volunteering to be a member;
Working with the supervisor to help create a safe working environment by making safety suggestions;
Reporting any accidents, incidents, near misses, injuries and/or occupational health concerns immediately to the area supervisor;
Following the company medical and first aid procedures; and
Using the safe work procedures and setting a good example.

12. OBLIGATIONS OF EMPLOYERS AND WORKERS UNDER THE ALBERTA OCCUPATIONAL HEALTH AND SAFETY ACT
2(1) Every employer shall ensure, as far as it is reasonably practicable for him
to do so,
(a) the health and safety of
(i) workers engaged in the work of that employer, and
(ii) those workers not engaged in the work of that employer but present at the work site at which that work is being carried out; and
(b) that the workers engaged in the work of that employer are aware of their responsibilities and duties under this Act and the regulations.
(2) Every worker shall, while engaged in an occupation,
(a) take reasonable care to protect the health and safety of himself and of other workers present while he is working; and
(b) cooperate with his employer for the purpose of protecting the health and safety of
(i) himself;
(i.1) other workers engaged in the work of the employer; and
(ii) other workers not engaged in the work of that employer but present at the work site at which that work is being carried out.

13. EMPLOYEE EVALUATION FORM
NAME: _______________________________________________________________
Review Date: ______________________ Last Review Date: __________________
Position/Location: ______________________________________________________
Supervisor: ____________________________ Review Rating: _________________
Punctuality and time management – consistently arrives at work in time to be dressed and ready to start work on time. Avoids personal business on Company time (telephone, visitors, friends, day dreaming, salesmen etc.).
Displays a positive, polite, cooperative attitude towards management and co-workers. Contributes to the overall positive morale of the workplace.
Can be called upon in high pressure situations (overtime, evenings, weekends, holidays).
Low frequency of “come backs” on work performed.
5. Places safety (property, equipment, vehicles, self, others) and proper use of safety equipment as a top priority.
Conversant with Company policies and/ or procedures.

14. Demonstrates stress tolerance and anger control.
Demonstrates interpersonal skills – disseminates clear, accurate information to supervisor.
Satisfactory attendance record.
Ability to effectively troubleshoot and address problems in the assigned area of responsibility.
Displays satisfactory work ethics including maintaining a clean, orderly and organized work area.
Willingly accepts instruction, suggestions, or direction.
Willingly assists co-workers.
Participates in staff meetings, offers ongoing constructive suggestions to maximize shop efficiency, improve policies, procedures, etc.
Avoids taking excessive liberties such as extended coffee and/ or lunch breaks.
Demonstrates a genuine concern for, and promotes a positive Company image and reputation (co-workers, inspectors, public).

15. Completes documents accurately and within appropriate time frames.
Demonstrates respect, care and concern for company property and equipment.
Produces the quality of work expected by the Company for this position. Pays attention to detail – ability to recognize, evaluate, comprehend and prioritize and make rationale decisions with limited supervisory guidance.
Produces the quantity of work expected by the Company for this position.
Supervisors comments and Goals for Next Review:

16. Employees comments and Goals for Next Review:
Supervisor Signature: __________________________________ Date: __________
Employee Signature: ___________________________________ Date: __________

17. GENERAL HEALTH AND SAFETY RULES AND ENFORCEMENT POLICY
All staff are expected to comply with all health and safety rules as well as all of Alberta’s Occupational Health and Safety Regulations. Supervisor’s are expected to set an example and enforce the rules.
SPECIFIC RULES:
No smoking in fuel area or any designated areas.
Safety reflective vests must be worn by all road repair crews, water and sewer line crews and park maintenance crews.
Respirators must be worn where any toxic vapors or particles are involved, as per OH&S Regulations and company policies and procedures.
Eye protection is to be worn where potential eye hazards exist as per OH&S Regulations and company policies and procedures.
Hearing Protection must be worn where required as per OH&S Regulations and company policies and procedures.
Hard hats must be worn where there is a risk of head injury as per OH&S Regulations and company policies and procedures.
ENFORCEMENT POLICY:
Violations of XYZ Company policy, procedures and rules will result in disciplinary
action as follows:
FIRST OFFENCE: Verbal warning.
SECOND OFFENCE: Warning and recorded on employee file
THIRD OFFENCE: Three days suspension without pay.
FOURTH OFFENCE: Termination
NOTE: Use of or reporting to work under the influence of illegal drugs and/or alcohol at the work site will result in immediate dismissal.

18. Hazard Assessment and Control Policy
It is the intent of XYZ Company to provide a healthy and safe work environment for all job tasks that are to be performed. Proper hazard identification and controls will provide employees with proper direction in the safe performance of their duties.
All XYZ Company employees required to perform hazardous tasks will receive appropriate instruction and training. Written copies of safe work procedures will be accessible and available to all employees.
Whenever a new job task or piece of equipment is implemented or acquired, a hazard assessment will be completed which will assist in the development of adequate controls. A written procedures and proper training will precede the performing of the new task or use of the new equipment. The Supervisors and JWHSC will assist in the hazard assessment and development of the controls.
Written procedures will be prepared or revised when any of the following occur:
When new Regulations are implemented that affect a specific written procedure
Inspection reports indicate changes
Incident investigations indicate changes
New specifications are implemented.
First aid records indicate a trend and need
Employee suggestions are received and valid
Safety committee requests changes
Hazard assessments indicate the need for change
Supervisors must ensure that all appropriate procedures are available to the workers in their area of responsibility. Workers are expected to follow all applicable procedures and inform supervisors if they have a concern about a procedure.

19. HAZARD IDENTIFICATION AND ASSESSMENT POLICY
This element requires all job tasks within the XYZ Company to be identified, all hazards associated with those tasks identified, analyzed and level of risk applied for each of the identified job tasks.
A hazard is defined as anything that places a person’s health and/or safety at risk. Each job task will then be prioritized to determine which job task is the most critical. Once all job tasks have been risk rated and prioritized the appropriate controls must be identified to eliminate or minimize the risk. This formal assessment is to be reviewed and updated annually.
The annual Hazard Assessment will be completed as follows:
1. The lead role is taken by the Supervisor for each area , working with the employees under his supervision.
2. Using the assessment forms the team will identify each job task for their area and the hazards associated with those tasks.
3. Risk evaluation will be completed through quantitative measurement using the risk rating guide provided.
4. Each job task risk ratings will be totaled to provide prioritization of the tasks from highest to lowest risk level.
5. Finally the appropriate controls will be identified for each job task which will eliminate or minimize the risks associated with the task.
6. Upon completion of the assessments, the prioritization summary will be updated to ensure appropriate legislative requirements are noted.
7. Supervisors will submit the updated information to the Safety Coordinator to enable the Health and Safety Program to be updated.
On-going hazard assessments will be completed as needed on the Hazard Report forms
provided and submitted to the area Supervisor when completed, when the hazard has
been effectively dealt with the Supervisor is responsible to submit to the Safety
Coordinator with supporting documentation showing how the hazard was controlled. All
hazard reports must be recorded on the Hazard Control Plan and will be kept on file by
the Safety Coordinator.

20. JOB TASK INDENTIFICATION AND HAZARD ASSESSMENT POLICY
We believe that compiling a job task inventory and identifying the hazards associated with the tasks is an important and necessary part of our Health and Safety program. The tasks will be rated according to the hazards by using a risk rating system. The rating system used will be 1 – 5 with 1 being remote and 5 being extreme. Any task with a total rating of 25 or more will have a job procedure written and implemented.
The hazard analysis should be completed by the employees performing the tasks, with assistance from their supervisor. If a job procedure needs to be written, it should also be written with input from the employees. The company will provide leaderships in the process and assist in the writing of the procedures.
A prioritization summary will be completed listing the job tasks from highest to lowest and will identify the hazards associated with the task, the level of risk assigned, the controls applied and reference to legislative requirements by referencing the Act and General Safety Regulations.
The complete job task and hazard analysis will be reviewed annually to ensure changes to the operation and new tasks are adequately assessed and updated. All employees are encouraged to participate in this process.
___________________________________ ___________________
Senior Officer Date

21. HAZARD IDENTIFICATION RISK RATING TABLE
LIKELIHOOD: is the probability of a loss when the hazardous event does occur.
Five (5) Occurs under normal operating conditions
Four (4) Occurs in unusual operating conditions
Three (3) May occur if worker is inattentive or equipment poorly maintained
Two (2) Only likely in abnormal conditions (ie. Loss of power; incapacitated worker; malicious damage; emergency conditions)
One (1) Not likely to happen – remote possibility- only in extreme conditions
EXPOSURE: is how frequently the hazardous event presents itself.
Five (5) Continuous – one/two times per day
Four (4) Frequent – one/two times per week
Three (3) Possible – once per month
Two (2) Some chance of occurring
One (1) Not likely to happen – very remote possibility
CONSEQUENCE: is the outcome or result of the hazardous event.
Five (5) Catastrophic/disaster – numerous fatalities, chronic health effects, extreme property/equipment damage.
Four (4) Very serious – severe injury, serious health effects, damage to equipment/property.
Three (3) Serious injury – time loss, medical aid
Two (2) Injury – temporary disability, first aid injury, minimal damage.
One (1) Insignificant – noticeable, no lost time, recorded.

22. L + E + C = RISK RATING Risk Rating Values:
(5) Extreme - very high risk consider changing or
eliminating operations.
(4) High - immediate correction required.
(3) Medium - substantial risk, controls/correction needed.
(2) Low - Risk is acceptable with controls.
(1) Remote - not much chance of happening.
To calculate risk and determine a risk factor you need to add
Likelihood + Exposure + Consequence divide by 3. The resulting figure is
the risk value which applies to the above scale.
L + E + C = RISK RATING

23. ON-GOING HAZARD IDENTIFICATION REPORT
Date of Report: ________________________________________________________
Time of Report: ________________________________________________________
Name of Identifier: _____________________________________________________
Reported to: ___________________________________________________________
Date and Time: ________________________________________________________
Hazard Description: _____________________________________________________
_____________________________________________________________________ _____________________________________________________________________ Name of Witnesses: _____________________________________________________
Additional Comments: ___________________________________________________ _____________________________________________________________________ Corrective Measures and Date: ____________________________________________ _____________________________________________________________________ _____________________________________________________________________
Copies to: Safety Committee YES ( ) NO ( ) Initials ________
Area Supervisor YES ( ) NO ( ) Initials ________
Originator YES ( ) NO ( ) Initials ________
Is this a re-evaluation of a hazard? YES ( ) NO ( )
If YES, why ___________________________________________________________
______________________________________________________________________

24. HAZARD IDENTIFICATION WORK SHEET
Location:
Job:
Team Conducting Evaluation Level of Risk:
Special Equipment Required:
Description of Job/ Steps/ Process
Hazard(s)
Control
Measure(s)

25. PRIORITIZATION OF JOB TASKS AND HAZARDS Highest to Lowest by Job Task Work Area: ________________________________
No.
Job Task
Hazard (s) Identified
Level
of Risk
Type of
Control (s)
Company Reference Material/ Information
Reference OHS Regulations

26. JOB DESCRIPTION POSITION TITLE: Accounting Clerk RESPONSIBILITIES:
Process accounting files for new cars, body shop, leasing department, etc.
Responsible for cash balancing, banking reconciliations.
Process accounts receivables and collections.
Process accounts payable invoices.
Perform payroll calculations and initiate statutory remittances and reports.
Process receivables from manufacturer; co-op advertising; fleet rebates; warranty claims.
Assist in preparation of monthly statements through reconciliations of various accounts.
Assist in preparing fiscal year-end working papers for auditors.

27. JOB DESCRIPTION POSITION TITLE: Body Man RESPONSIBILITIES:
Repair damaged body and parts of cars in accordance with manufacturer and dealership specifications.
Examine damaged cars and assist in estimating repair costs.
Operate hand and power tools for repairs.
Take out necessary car parts to gain access to car body fenders (includes: upholstery, accessories, electrical and hydraulic window and seat operating equipment and trim). Operate power tools and hand tools to file, grind and sand completed surfaces.
Remove damaged panels, fenders and grills with wrenches and cutting torch.
Fill depressions with body filler; utilize putty knife.
Weld or bolt replacement parts in position using wrenches or welding equipment.
Straighten distorted car frames using pneumatic frame straightening machine.
Refinish with paint spray gun and sand repaired areas.
Align wheels, bleed hydraulic brake system and aim headlights.

28. JOB DESCRIPTION POSITION TITLE: Body Shop Manager RESPONSIBILITIES:
Ensure the department has adequate sales to generate profit and control expenditures.
Develop goals and objectives for the department and endeavor to meet them.
Create and manage an annual operating budget for the body shop.
Keep current and comply with federal, provincial and local laws that affect body shop operations.
Establish and maintain good working relationships with customers and insurance adjusters. Maintain customer satisfaction standards.
Recommend purchases of new tools and equipment by keeping abreast of changes.
Direct and schedule the activities of body shop staff in performing body repairs, meeting time commitments, productivity standards and maintaining quality levels.
Ensure parts availability by following up with parts department on orders.
Hire, educate, motivate, guide and monitor the performance of staff.
Break down estimates in parts and labour for Mechanics prior to the start of the job to allow for the proper time.
Conduct meetings with employees to review activities and any concerns.
Provide fair estimates/costs and time requirements for work promptly to customers.

29. JOB DESCRIPTION POSITION TITLE: Car Jockey RESPONSIBILITIES:
Wash and clean-up new and used vehicles.
Match serial numbers of incoming cars against invoices.
Re-arrange cars to maximize space and maintain car lot following a sale.
Register and store keys.

30. JOB DESCRIPTION POSITION TITLE: Cashier RESPONSIBILITIES:
Collect cash, credit card payments and cheques from customers and staff for payment of goods and services; record the amounts received.
Prepare the customer’s bill (invoice) using the dealership’s computer system.
Issue receipts to customers. Prepare change and cash cheques.
Provide cash refunds or issue credit memorandums to customers for returned goods.
Record/balance totals shown on cash register tapes or computer records; ensure invoice amounts and payment methods match and are correct; verify cash on hand to float.
Look after customer complaints with integrity and confidence and refer clients to the proper individuals.
Direct customers who have additional questions or concerns to the service advisor or other appropriate individual.
Record work order numbers so that all invoices are accounted for.
Ensure that invoices are not more than 7 days old or held back.
Close out work orders at month end to reduce the work-in progress list.
Operate credit card machines, and verify balances at end of day.
Advise manager immediately of any cash shortages, whether reconciled or not.

31. JOB DESCRIPTION POSITION TITLE: Cleaner / Lot Maintenance
RESPONSIBILITIES:
Maintain clean and safe working surroundings for all dealership employees and customers, both inside and outside the dealership.
Sweep shop floors in the service department, body shop, halls, designated offices and vending areas.
Empty all trash drums both inside and out.
Scrub floors when feasible.
Assist Mechanics with oil and water spills and emptying drain tubs.
Correctly dispose of used oil filters after draining.
Clean hand rails in shop.
Pick up rages.
Clean yard equipment.
Advise management of any conditions that may be hazardous to customers and /or employees.
Advise purchaser of maintenance supplies that are required.
May assist with minor building maintenance repairs, such as replacing light bulbs, etc.

32. JOB DESCRIPTION POSITION TITLE: Clean-up Person RESPONSIBILITIES:
Clean and refurbish new and used automobiles including upholstery, rugs and car surfaces using vacuum cleaner, cleaning agents, devices and applications.
Clean engine and compartments with steam cleaning equipment and various cleaning items to remove grease and grime. Apply special purpose cleaners to remove foreign materials if other cleaning procedures fail to do .
Wash car exterior, using cleaning solution, water, cloths and brushes.
Apply wax to auto body, wipe or buff using cloth or buffing machine to protect and preserve shine.
Apply preservation agents and revitalizers to vinyl tops of cars by applying dyes and reconditioning chemicals.
Pain engine components and parts with spray gun or aerosol can and masking materials.
Touch up chipped body surfaces with paint.

33. JOB DESCRIPTION POSITION TITLE: Control Tower Operator
RESPONSIBILITIES:
Regulate the flow of service work through the department and ensure quality repairs at a fair price.
Keep up a dealership-prescribed standard for “hours per customer repair order written.”
Schedule shop work as efficiently as possible in accordance with dealership policy.
Plan maintenance of service vehicles and equipment.
Assign work to Mechanics. Ensure warranty material disposition procedures are followed by Mechanics.
Verify hard copies turned in by Mechanics to make sure assigned work has been completed and repair orders have been properly filled out.
Spot-check repairs to assure quality and timely completion.
Open and close repair orders.
Look after routine complaints and accommodate jobs that require one hour or less. Recommend adjustments greater than one hour to the Service Manager.
Coordinate parts requirements with the parts department.
Ensure that repair orders are closed out on a timely basis.

34. JOB DESCRIPTION POSITION TITLE: Data Entry Clerk (Parts Department)
RESPONSIBILITIES:
Place daily parts orders.
Help Parts Manager process weekly stock orders.
Make sure unused foreign parts are sent back to vendors.
Make certain credits are received for returned merchandise.
Discharge returned parts from inventory after credits are received, subject to manufacturer's restrictions.
Supply necessary information to the warranty department to allow prompt filing of parts warranties.
Approve and forward matched purchase orders and invoices to Accounting Department on a timely basis.
File company copies of parts counter invoices.
Tally weekly time cards and forward to Office Manager.
Assist counter people with verification of insurance and credit card processing.
Bring parts master files up-to-date with tapes supplies by computer company.
Assist in preparing for annual (or more frequent) parts inventory.

35. JOB DESCRIPTION POSITION TITLE: Fleet Manager RESPONSIBILITIES
Order vehicles for Fleet accounts, and consult with General Manager/General Sales manager if sold out or out of stock.
Comprehend, keep current and comply with federal, provincial and local laws.
Hire, educate, motivate, guide and evaluate the performance of fleet sales staff (if applicable).
Direct and schedule the activities of department staff.
Conduct training sessions as directed by the General Manager.
Generate sales by acquiring new fleet accounts.
Produce a file and all necessary documents for the Accounting Department to process each deal.
Obtain payment when vehicles are delivered, or get necessary documents signed if payment is to come within a specified time period.

36. JOB DESCRIPTION POSITION TITLE: General Manager RESPONSIBILITIES:
Accountable FOR the successful operation of the dealership (eg. Asset management, cash management, profitability, growth, etc. )
Plan the dealership operations for the coming year and report proposals to the owner/stockholders for authorization.
Organize the activities of all departments through planning and motivating to accomplish objectives. Implement changes when required.
Review and recommend enhancements for each department manager’s monthly forecasts and plans.
Communicate management’s policies and procedures to all staff and ensure that they are comprehended and followed.
Conduct management meetings.
Organize duties with the business office to make certain that all records and analyses are properly maintained.
Resolve any client questions, concerns or complaints that line management has not been successful at doing.
Establish high level of quality and teamwork among departments. Ensure that every department works amicably and generates income through effective delegation and control.
Take responsibility for the personnel functions including: interviewing and hiring procedures, training, measuring and evaluating performance, recognizing accomplishments, and termination of employment. Analyze and approve the ]salary and bonus/incentive plans for all employees.
Ensure that all departments are adhering to municipal by-laws, as well as federal and provincial statutes and regulations.

37. JOB DESCRIPTION POSITION TITLE: General Sales Manager
RESPONSIBILITIES:
Ensure dealership obtains its objectives (including meeting quotas, and profits) through planning, organizing, coordinating and measuring the activities of the new and used car sales departments.
Establish yearly and monthly forecasts in terms of gross profit objectives, department profits and unit sales.
Recommend procedures for short/long range sales promotions, advertising, staffing requirements, lease promotions, customer concerns, compensation plans, personnel evaluations and car rentals.
Ensure that standards are maintained for merchandising, displaying and maintaining new and used cars.
Critique the monthly commission sheets, productivity reports, salespeople’s monthly forecasts and profit performance.
Predict with each salesperson monthly number and type of customers coming into the dealership, closing percentages in each category, prospecting efforts, time utilization, unit sales and projected income to establish objectives.
Provide on-the-job training for sales people. Develop sales managers who are capable of achieving sales and profit objectives of the dealership.
Keep up a balanced car inventory and establish a program for moving new cars in inventory over a specified number of days.
Ensure that all salespeople are licensed according to government regulations before they sell vehicles, and that they possess a valid driver’s license.
Other duties as per New/Used Car Sales Managers.

38. JOB DESCRIPTION POSITION TITLE: Leasing Representative
RESPONSIBILITIES:
Sell car leasing services to businesses and individuals in accordance with set profit and customer satisfaction guidelines.
Call on potential customers to stimulate interest in establishing or expanding car leasing programs.
Illustrate to customers the concept of leasing and how they can benefit from reduced capital expenditures, tax savings, etc.
Recommend the style (and number, if a fleet) of car needed to perform the job satisfactorily with the least expense.
Calculate leasing charges, based on such factors as length of contract, relevant taxes and anticipated mileage.
Prepare and issue leasing contracts to the appropriate party.
Promote a better understanding of the leasing concept among sales people and other dealership staff.
Aid in the development of advertising campaigns.

39. JOB DESCRIPTION POSITION TITLE: Leasing Secretary RESPONSIBILITIES:
Designate a lease unit and customer number to each lease, and record information.
Prepare and complete all license documentation for leased vehicle.
Attach pertinent documents to lease agreements (eg. Insurance verification, pre-authorization bank form, customer deliver receipt, etc.).
Type correspondence for leasing department, and handle telephone inquiries as required.
Prepare and mail monthly leasing statements and invoices.
File leasing documents and records.
Prepare financial leasing documents.
Prepare invoices for security deposits, monthly leasing costs, and license fees.

40. JOB DESCRIPTION POSITION TITLE: Lot Foreman (New Cars)
RESPONSIBIL.ITIES:
Verify receipt of new cars delivered to the dealership and park in the car lot. Sign and date bill of lading (delivery receipt).
Examine cars to detect damage and confirm the presence of noted accessories on the invoice (spare tires, radio and stereo equipment).
Record damage descriptions and note missing items on delivery report, necessary to claim for damages from the mamufacturer.
Register and store keys.
Transfer sold cars to the new car preparation department.
Service cars in storage to protect battery, tires and finish against damage.
Guard against theft of vehicles, tires and other items. Install locking wheel nuts, etc.
Assist in dealer trade deliveries.
May match serial numbers of incoming cars against invoices.

41. JOB DESCRIPTION POSITION TITLE: Lot Foreman (Used Cars)
RESPONSIBILITIES:
Keep used cars in good working order; move and clean them as needed.
Clean exterior and interior of new and used cars, including the trunk and glove compartments.
Clean and change spark plugs.
Repair and change tires.
Replace windshield wiper blades and arms.
Pump up fluids for battery, crankcase, radiator, transmission and brakes.
Change batteries.
Obtain parts from parts department.
Pick up cars from and deliver cars to customers.
Maintain the used car lot in a neat and orderly manner, mover cars as directed by the Used Car Sales Manager in accordance with dealership display standards.

42. JOB DESCRIPTION POSITION TITLE: Lube Technician RESPONSIBILITIES:
Lubricate all moving car parts with specified lubricants.
Operate hand or compressed air powered grease gun to inject grease into units (springs, universal joints and steering knuckles).
Use spray gun to spray leaf springs with lubricant.
Inspect fluid levels of steering gear, power steering reservoir, transmission, differential shackles and rear axle housings.
Drain oil from crankcase and replenish with required amount.
Replace air and oil filters.
Add water to radiator and battery.
Assess air pressure of tires.

43. JOB DESCRIPTION POSITION TITLE: Mechanic RESPONSIBILITIES:
Perform car maintenance and repairs as assigned in accordance with dealership and manufacturer’s standards.
Obtain repair orders from Control Tower Operator and take to stall area.
Perform work as noted on repair order with accuracy and efficiency in accordance with dealership and factory standards.
Diagnose the source of any malfunction and perform repair.
Communicate with parts department to obtain needed parts.
Save and tag parts if requested by the customer or if the job is under warranty.
Examine the car to determine if additional safety or service work is needed.
Notify Service Advisor immediately if further work is necessary, if work outlined is not needed, or repairs cannot be completed within the time allotted.
Document work performed.
Road-test cars to quality check work performed or refer to Shop Foreman.
Supervise work of any assigned Apprentice Mechanics.
Attend factory-sponsored training sessions.
Maintain shop area in a neat and orderly manner. Account for all dealership owned tools.

44. JOB DESCRIPTION POSITION TITLE: New Car Sales Manager
RESPONSIBILITIES:
Assist the General Manager/General Sales Manager in the operation of the new car department. Establish department objectives and pursue them through planning, organizing, controlling and measuring performance.
Prepare and manage an annual operating budget for the new car sales department.
Work with the General Manager/General Sales Manager in forecasting controllable expense items for the new car department.
Comprehend, keep current and comply with federal, provincial and local laws that affect new car sales.
Advise the General Manager/General Sales Manager of inventory to be carried by color, model and options based on customer research and market analyses.
Aid in the development of advertising campaigns and other promotions, and monitor their effectiveness.
Hire, educate, motivate, guide and evaluate the performance of staff. Direct salespeople in setting their objectives on a short/long range basis.
Communicate dealership policies and procedures to new car sales people to ensure they are understood and followed. Conduct daily and weekly sales training sessions.
Ensure that all salespeople are licensed according to government regulations before they sell vehicles, and that they possess a valid driver’s license.
Monitor the efforts of new car sales people to improve the image and customer satisfaction ratings of the dealership.
Assist sales people in closing deals when necessary.

45. JOB DESCRIPTION POSITION TITLE: New Car Salesperson RESPONSIBILITIES:
Sell new cars to make dealership profit, increase volume and maintain customer satisfaction.
Relate objectives and planned activities to the New Car Sales Manager and analyze and review performance to date.
Examine and analyze actions continually (day, week, month, year) to confirm how to better utilize time and plan more effectively.
Understand the automobile industry terminology and keep abreast of technological changes in the product.
Stay on top of new products, features, accessories, etc., and their benefits to customers.
Recognize that business is built on customer satisfaction and apply oneself to ensuring customer satisfaction.
Identify each client’s car requirements by asking questions and listening. Demonstrate new cars.
Deliver new cars to customers. Ensure the customer understands the operating features, warranty conditions and all related documents to establish customer loyalty.
Maintain an owner follow-up and prospect development system to encourage repeat, referral and new business.
Acquaint customers with service department personnel to emphasize the quality and efficiency of the dealership’s operations.
Deposit cash and cheques with cashier immediately, and provide receipts.

46. JOB DESCRIPTION POSITION TITLE: Office Manager RESPONSIBILITIES:
Represent the financial status of the organization; implement systems and controls.
Prepare daily bank deposits and cash reports.
Replenish cash boxes and petty cash and reconcile the accounts.
Publicize Mechanics’ time records daily.
Coordinate work with office staff to ensure timely completion of assigned tasks.
Ensure that the payroll is prepared on a timely basis, handle all related duties and maintain the records.
Prepare all related tax documents including: reports, deposits and returns in a timely and accurate manner.
Oversee the payables function: post invoices, prepare cheques, and reconcile statements.
Notify staff of additions and changes to inventory for both the computer and manual stock records.
Manage charge-back program for late charges to inventory.
Prepare detailed reports on sales commissions and charge backs.
Handle end-of-month accounting reports.
Administer employee payments for the health and life group benefits programs.

47. JOB DESCRIPTION POSITION TITLE: Painter RESPONSIBILITIES:
Operate cone, disk or nozzle type electrostatic painting equipment; spray negatively charged paint particles onto positively charged work pieces.
Mix paint according to specifications; use viscometer to regulate consistency regarding changes in atmospheric conditions.
Set switches and dials to begin flow current and start conveyer and paint spraying equipment.
Control paint flow to each spray station by turning valves and observing gauges to set pressure.
Maintain specified temperature in paint tanks by adjusting thermostat.
Examine painted units for sags, runs and unpainted areas. Readjust pressure valves to control direction and pattern of spray to correct mistakes.
Cover untreated areas with hand spray or by applying rust preventative.
Clean paint from booth walls, ceiling, conveyor hoods/grid, disks, cones, spray heads and hoses with a brush and solvent.

48. JOB DESCRIPTION POSITION TITLE: Parts Clerk / Shipping & Receiving
RESPONSIBILITIES:
Aid mechanics in determining parts required for repairs in process.
Confirm with Shop Foreman on needed parts for a repair and customer commitment to the repair prior to ordering out-of-stock items.
Notify Shop Foreman and customer that parts have been received.
Verify information on bills of lading, invoices, orders and other records by counting, weighing, or measuring items both in and outgoing shipments.
Decide shipping method utilizing knowledge of shipping procedures, routes and rates.
Affix shipping labels or stencils identifying information on packed cartons. Post weights and shipping charges.
Insert items into containers using fillers, protective padding and spacers.
Bind containers with metal tape (using strapping machine) and nail covers on wooden crates.
Unload and examine incoming shipments; record shortages and put aside damaged items; communicate with shipper to correct damages and shortages.
Guide others in receiving incoming shipments and preparing outgoing orders. Maintain inventory of shipping materials and supplies. Take in unsold products returned by Parts Driver.
Assist with phones in the department when front counter is busy.

49. JOB DESCRIPTION POSITION TITLE: Parts Driver RESPONSIBILITIES:
Pick up and deliver parts and equipment to the dealerships.
Coordinate orders to be picked up from customers, satellite stores or vendors with the Parts manager, parts department staff and/or the Parts Shipping/Receiving Clerk.
Obtain recipient’s signature upon delivery and maintain a log of delivery times.
Unload truck each night; hand in all documents and undelivered parts.
Maintain basic upkeep of the truck; check oil with each fill-up, ensure truck is lubricated monthly and have annual safety inspections done prior to their due time.

50. JOB DESCRIPTION POSITION TITLE: Parts Manager RESPONSIBILITIES:
Responsible for inventory control, purchasing, pricing, merchandising, displaying, advertising and staff resources for parts department.
Set goals and objectives for department.
Prepare and govern an annual operating budget for the parts department.
Coordinate with Service Manager and Body Shop Manager to ensure parts are available as needed.
Understand, keep on top of ,m and comply with federal, provincial and local laws that affect parts sales.
Ensure all parts received are properly costed; and returned parts are correctly credited.
Hire, educate, motivate, guide and evaluate the performance of parts department. Direct and schedule the activities of department staff.
Conduct daily and weekly training sessions as directed by the General Manager. Oversee the work of personnel to enhance the image and customer satisfaction of the dealership.
Maintain inventory of all parts. Coordinate with the manufacturer on needed parts. Create procedures and forms to keep track of parts inventory; monitor data keyed in to computer system.
Ensure that maximum use is made of factory stock orders and factory return privileges.
Negotiate pricing with vendors to obtain parts.
Return and reduce parts inventory over 9 – 12 months old.

51. JOB DESCRIPTION POSITION TITLE: Receptionist RESPONSIBILITIES:
Greet customers upon their arrival at the dealership.
Handle all incoming calls quickly and efficiently.
Communicate with callers in a friendly, efficient and professional manner, trying to minimize the time they are put on hold.
Prepare accurate and detailed messages, indicating the caller’s complete name, organization name if applicable, the time and any message to be left.
Refer messages to the correct party in a prompt manner.
Provide basic information to general inquiries received by callers. Ensure that no information is divulged over the phone that is contrary to company policy.
Place long distance calls.
Distribute and send facsimiles.
Inform telephone company maintenance department of switchboard operational problems.
Revise and distribute company telephone lists when necessary.
Execute clerical duties, such as typing, sorting mail, arranging couriers and proof reading.

52. JOB DESCRIPTION POSITION TITLE: Secretary RESPONSIBILITIES:
Provide top quality secretarial services to represent the dealership.
Handle all incoming telephone calls and take messages for personnel as assigned.
Maintain itineraries of specific staff and look after tasks that require immediate attention in their absence.
Make travel arrangements for staff.
Prepare outgoing mail for delivery to the post office.
Organize, open and distribute incoming mail.
Type all documents as assigned (correspondence, forms, etc.).
Operate and see to the maintenance of office machines including: facsimile, typewriter, computer/work processor and copy machine.
Look after all car orders files. Re-file to permanent sales files when car invoices are prepared.
Arrange required reports for vendors.

53. JOB DESCRIPTION POSITION TITLE: Secretary Treasurer / Controller
RESPONSIBILITIES:
Organize the financial resources of the dealership; implement necessary controls; maintain accurate records; prepare files for audit. Ensure the data processing capabilities and integrity of information.
Analyze and decipher financial statements on a regular basis. Complete and prepare financial statements for submission to the manufacturer by a specified day each month.
Organize meetings with department managers monthly to review the financial statements and advise on any required improvements to be made.
Plan the short and long term profit projections for the dealership. Decide the number of new cars needed to cover overhead and generate profit.
Communicate on an on-going basis with the General Manager and Dealer to keep abreast of the cash situation of the business.
Create and maintain an effective cash management system. Preserve the loss reserves for possible liabilities and trade receivables.
Liaise with corporate auditors regarding their needs for year end audit. Liaise with corporate bankers and ensure they receive monthly financial statements on a timely basis.
Administer the payroll function, govern employee benefit programs and maintain personnel records.
Ensure that all licenses, property and liability insurance are acquired / renewed; government filling/reporting deadlines are met; all departments are complying with applicable statutes/by-laws.
Assist the Dealer in establishing policy and preparing the policy statements and/or employee handbook.

54. JOB DESCRIPTION POSITION TITLE: Service Advisor RESPONSIBILITIES:
Schedule service appointments in the department and recommend additional work to customers.
Obtain customer and vehicle data. Confirm each customer’s method of payment. Obtain approval of credit if necessary.
Communicate with service customers to confirm the nature of the mechanical problem (s).
Provide estimates for labour and parts. Contact customer by phone for approval if service work cannot be established at time of reception.
Test-drive the car or refer to the Shop Foreman as necessary.
Indicate on repair order the exact repair instructions, note the main reason (s) the car was brought in.
Follow-up on work in progress of each repair order during the day. Advise customers on the status of their cars to ensure they understand the dealership cares about their business.
Answer work and price related questions. Explain to the customer the details of the work order so they feel confident the work was done properly and fairly.
Resolve customer complaints courteously and promptly, or refer customer to Service Manager.
Complete the closing of a work order. Sign off finished work and phone customer to advise their car is now ready for pick-up.
Understand car engines and keep up to date on changes; be knowledgeable of warranties..

55. JOB DESCRIPTION POSITION TITLE: Service Coordinator RESPONSIBILITIES:
Represent the dealership in a polite and pleasant manner by greeting customers upon their arrival.
Prepare the customer work order; listen to the customer and ask any relevant questions that would assist the Service Advisor in diagnosing the problem (s).
Make telephone calls to customers to advise them of the problems encountered and any other repairs that may be necessary.
Follow-up with customers who had work previously done to ensure they are satisfied with the service and treatment.
Answer telephones; take appointments; update customer on car status.

56. JOB DESCRIPTION POSITION TITLE: Service Manager RESPONSIBILITIES:
Manage the department to achieve sales, profits and efficiency by reaching maximum production, controlling costs, building a clientele and establishing solid employee relationships.
Forecast objectives and goals for the department and endeavor to meet them. Prepare and govern an annual operating budget for the service department.
Understand, keep on top of, and comply with federal, provincial and local laws that affect service operations.
Become aware of new equipment and tools and recommend purchases.
Maintain service records and reporting procedures required by general management and the manufacturer.
Observe repair order trends, such as number of repair orders completed, number of items per repair order, dollar sales per repair order, dollar sales per Service Advisor, etc.
Make certain that customers’ service files are current and readily available.
Review completed jobs for quality service. Handle all customer complaints.
Act as liaison with factory representatives.
Hire, educate, motivate, guide and monitor the performance of all service department personnel. Direct and schedule the activities of all staff.
Ensure that mechanics are properly licensed to do safety checks, etc.
Conduct meetings with department employees to discuss business concerns. Provide technical knowledge to employees as needed.

57. JOB DESCRIPTION POSITION TITLE: Shop Foreman RESPONSIBILITIES:
Assure continuous quality control on all service repairs performed.
Supervise actual repair procedures and assist with problem repairs.
Assist Service Advisors with difficult diagnoses.
Notify Service Advisors of work delays and additional repair operations required.
Review all come-backs and initiate measures to avoid repetition.
Maintain inventory records of tools and equipment, and submit recommendations for the purchase of new tools and equipment to the Service Manager.
Co-ordinate the storage and disposal of warranty parts in conjunction with the Parts Department.

58. JOB DESCRIPTION POSITION TITLE: Used Car Sales Manager
RESPONSIBILITIES:
Establish department objectives and pursue them through planning, organizing, controlling and measuring performance. Prepare and manage an annual operating budget for the department.
Comprehend, keep current and comply with federal, provincial and local laws.
Discuss trade-ins daily with the new Car Sales Manager. Maintain delivery standards of used cars to customers.
Aid in the development of advertising campaigns and promotions, and monitor their effectiveness. Evaluate customers and marketplace to identify what customers want.
Hire, educate, motivate, guide and evaluate the performance of used car sales staff. Direct and schedule the activities of department staff. Conduct training sessions as directed by the General Manager.
Oversee the work of sales people to enhance the company image. Assist sales people to close deals when necessary. Develop a program to ensure sales people are informed of all new inventory.
Maintain a well balanced used car inventory and sell each car at maximum gross with minimum expense. Purchase used vehicles at reasonable prices.
Responsible for displaying, merchandising, reconditioning and appraising used cars. Set standards for appraisal and appraise all incoming cars.
Ensure that a physical inventory is conducted on a periodic basis and verified with book inventory.
Make certain mechanical reconditioning and cosmetic repairs are performed within cost and time limitations.

59. JOB DESCRIPTION POSITION TITLE: Used Car Salesperson RESPONSIBILITIES:
Sell used cars to obtain dealership profit, increase volume and maintain customer satisfaction.
Relate objectives and planned activities to the Used Car Sales Manager and analyze and review performance to date.
Examine and analyze actions continually (day, week, month, year) to confirm how to better utilize time and plan more effectively.
Understand the automobile industry terminology and keep abreast of technological changes in the product.
Stay on top of new products, features, accessories, etc., and their benefits to customers.
Recognize that business is built on customer satisfaction and apply oneself to ensuring customer satisfaction.
Identify each client’s car requirements by asking questions and listening. Demonstrate used cars.
Deliver used cars to customers. Ensure the customer understands the operating features, warranty conditions and all related documents to establish customer loyalty.
Coordinate with the body shop and service department to ensure cars are reconditioned as expected and on time.
Acquaint customers with service department personnel to emphasize the quality and efficiency of the dealership’s operations.

60. JOB DESCRIPTION POSITION TITLE: Vehicle Clerk RESPONSIBILITIES:
Review contracts for new and used cars to ensure they are complete prior to the forwarding to finance and insurance sources.
Collect contract money from finance organizations.
Assist in preparing financial statements; input data; prepare journal entries.
Maintain journals and dealership records.
Prepare tax and title documents.
Submit all legal transfer documents to the dealer manufacturer.
Verify costs for accounting department including reconditioning and equipment add-ons.
Oversee the accuracy of the inventory account for new and used cars.
Post and key in work orders, invoices and inventory control information.
Make up all stock cards for new and used cars.
Ensure that vehicle sales are entered into the daily operations control.
Ensure that vehicles on consignment get paid on time.
Relate new-car sales to the manufacturer. Requisition new cars on computer.
Register extended service policy contracts.

61. JOB DESCRIPTION POSITION TITLE: Warranty Clerk RESPONSIBILITIES:
Prepare, process, record and reconcile warranty claims on a daily basis.
Forward warranty claims to the factory and distributors for defective parts.
Confirm criteria required by manufacturer and distributor.
Enter credits on computer.
Make arrangements for parts to be discarded or shipped to factory or distributor.
Follow up with factory and distributors concerning all unpaid claims immediately.
File sales documents after they are entered and commissions paid.
Reconcile selected vendor accounts.

62. Preventative Maintenance Policy
The organization has made a commitment to ensure that all tools and equipment will be properly maintained so as to reduce the risk of injury and/or property damage. The policy is written to provide instruction and guidance to all workers, supervisors and managers ensuring that our established maintenance programs are followed. Scheduled maintenance requirements for equipment are to be adhered to and any additional concerns brought to the attention of the appropriate supervisor immediately.
All employees are responsible for checking their tools and equipment regularly. Any tool or piece of equipment found to be defective will be taken out of service. This means the equipment/tool will either be discarded or tagged as defective and sent for repair.
It is the policy of the organization to purchase tools and equipment in accordance with CSA, provincial and industrial standards.
__________________________________

63. MAINTENANCE POLICY
All tools and equipment shall be properly maintained to reduce a risk of injury to employees or damage to property. Preventative maintenance is an important part of the maintenance program. To ensure this program is enforced and documented the following apply:
All mobile heavy equipment will be serviced every 150 hours of operation and documented in the maintenance logs.
All vehicles will have a pre-trip inspection report completed daily and documented.
Light vehicles will be completely serviced every 5000 km. And documented in the maintenance log.
Tools (hand and mounted) will be inspected monthly to determine deficiencies. Any tool needing repair will be promptly taken out of service and replaced or repaired.
It is the responsibility of the employee assigned the tools and equipment to ensure these procedures are followed.
_______________________________ __________________
Signature Date C2

64. Process for Developing Safe Work Procedures
Safe work procedures are step by step instructions for doing work the right way. A safe work procedure identifies the materials and equipment needed, and how and when to use them. Safe work procedures usually include:
Regulatory requirements.
Personal protective equipment requirements
Training requirements
Responsibilities of each person involved in the job.
A specific sequence of steps to follow to complete the work safely.
Permits required.
Emergency procedures.
Safe work procedures are generally prepared for jobs that:
Are critical (high risk jobs where accidents have or could result in severe injuries).
Are hazardous and where accidents occur frequently.
Are new or have been changed.
Have had new equipment added.
Require many detailed tasks.
Involve two or more workers who must perform specific tasks simultaneously.
Are done infrequently.
An easy way to develop a procedure is to break the task into small steps. For each step, determine the hazards and ways to correct them. Some hazards to think about include:
Being struck by moving equipment.
Coming in contact with hazardous substances.
Hitting obstructions or other workers.
Becoming caught in machinery.
Falling.
Being struck by objects falling from above.
Suffering from exposure to toxic gases, insufficient oxygen or extreme temperatures.

65. Process for Developing Safe Work Procedures
You can then use the breakdown of hazards and corrective measures to prepare a written safe work procedure.
Consider using the following process to develop your safe work procedures.
List all jobs on your work sites. Concentrate on those which have potential for:
serious injuries
frequent injuries
severe property damage
significant interruptions to production
public liability
government intervention
Put the list of jobs in order of the degree of hazard they present and the frequency they are performed.
Analyze each job by observing and interviewing workers. Record the following information:
job name and location
each step of the job and its hazards
roles of each worker involved
special equipment required
applicable regulatory requirements
Determine the measures needed to control job hazards, such as:
engineering controls to eliminate or isolate the hazards
worker training
personal protective and safety equipment
hazard markings
safety meetings

66. Process for Developing Safe Work Procedures
If engineering controls or worker training can be used to permanently eliminate or reduce the impact of hazards, implement them.
Prepare your safe work procedure by listing, in order of occurrence, each:
step of the job
control measure required (excluding one-time measures such as engineering controls and development of training).
Also describe:
regulatory requirements
special equipment required
specific training requirements for workers (e.g. journeymen ticket, H2S)
Test the procedure in the field to ensure it:
is accurate
meets regulatory requirements
is understandable to workers
Finalize the written procedure and place it at appropriate work site.
Train workers to follow the procedure.
Include in the orientation of new hires.

67. GENERAL SAFE WORK PROCEDURES
Eye protection is to be worn in accordance when performing specific tasks as described in the Safe Work Procedures.
Safety boots are required for all service technicians with slip resistant soles.
Wear your bump cap when needed, especially under a vehicle.
Wear appropriate hearing protections as required (ie. Power tools, air chisels, impact wrenches).
The shop and storage areas are to be kept clean and clear of obstruction at all times, dispose of waste in the appropriate containers.
All injuries are to be recorded in the injury record log book regardless of how minor the injury may appear.
The shop overhead door is to be either all the way up or all the way down.
All exits and doorways are to be kept clear at all times.
Clean up spills promptly and properly.
In keeping with our Maintenance Program Policy, all vehicles, tooling and equipment shall be inspected for defects before using. All defects will be reported and the device taken out of service.
Use tools and equipment according to directions provided by the equipment manufacturer.
Proper lifting equipment must be used when loads are to be lifted, are awkward or heavy enough to warrant it.
Protect yourself from back injuries by knowing and practicing proper lifting techniques.
Report to your supervisor all unsafe acts, unsafe conditions and near miss incidents.
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68. GENERAL SAFE WORK PROCEDURES
14. Report all injury or damage accidents, illness immediately.
Use the proper hoses to vent exhaust from tailpipes – Carbon Monoxide kills!!
Operate all vehicles and mobile equipment in accordance with site rules and highway regulations.
Flammable liquids such as gasoline, paint thinners, benzene and naphtha etc. should never be used for cleaning purposes.
Know and use the policies and procedures associated with WHMIS and TDG.
Ensure docking plates are in serviceable condition and secured against slippage.
Paint spray booths exhaust ducts must be cleaned regularly.
Ensure proper signage is placed to warn people they may be walking through a door into a traffic lane.
Mechanics are required to wear appropriate gloves when performing daily tasks to protect from exposure to mineral oils, which can produce harmful effects if exposure is constant and over an extended period of time.
Prohibitions:
The following are prohibited at all times on all company property and work sites:
1. Possession or consumption of alcohol or illegal drugs.
2. Possession of firearms.
3. Fighting, horseplay, practical jokes which interfere with other workers.
4. Theft, vandalism.
5. Damaging, disabling or interfering with safety, fire fighting or first aid
equipment.
6. Arriving for work or remaining at work when ability to perform the job
safely is impaired.
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69. Code of Practice Respiratory Equipment
From time to time situations will arise where the use of respiratory equipment will be
required. The following Code of Practice gives general guidelines for the selection, use
and care of this equipment.
All workers must wear equipment designated for a specific job.
Non-disposable respiratory equipment must be maintained in clean, operable condition. In order to facilitate this goal, respiratory equipment will be maintained by the parts department head with a sign-out system.
Persons Responsible for the Maintenance of the Respiratory Protective Equipment:
____________________________________
Selection of Respiratory Protection Equipment:
Ensure the equipment used is suitable for the hazard being encountered.
Disposable welding fume masks are available in ___________________.
5) When equipment is returned to the department head, it will be cleaned and inspected according to the manufacturer’s recommendations.

70. Safe Work Procedure Respiratory Equipment
Respirators are needed in a body shop and service when there is a chance airborne materials will be inhaled. The respirators must be worn even when adequate ventilation is provided if airborne chemicals are present.
HAZARD:
Vapours are common in painting, parts cleaning, vehicle refinishing and some rust inhibitor type applications. The vapours and gases can cause irritation in your breathing and progress to a far more serious problem.
Fumes occur in high heat jobs such as welding. Sanding operations can also cause dust particles to become trapped in air passages and cause irritation and lung damage. Mists are found in spraying, mixing and cleaning job sites.
RESPIRATORS:
There are a variety of respirators available to handle different operations.
Workers must, with assistance from their Supervisor, decide which type of
respirator provides adequate protection.
Workers are responsible to use the respirators. If a workers cannot wear a respirator
due to a medical condition such as high blood pressure, asthma or allergies, the
immediate Supervisor must be made aware of the situation.
All workers required to use respirators will be trained in the use, care and
maintenance of the equipment.
TYPES OF RESPIRATORS:
Disposable Masks – provide filtering protection. These are discarded after each use.
Half Masks - a cartridge filter respirator to be used only in well ventilated areas.
Full Face Masks – protects eyes and face from splashes, flying particles and has a cartridge.

71. Safe Work Practices Eye Protection
Most eye injuries are preventable. Protective eye wear makes a difference, know when to use it.
A variety of hazards can cause eye damage, they are as follows but not limited to:
Dust
Prolonged viewing of computer monitors
Radiant light
Chemical splashes
Flying particles/ debris
Safety glasses that meet the Occupational Health and Safety standards need to be worn during certain jobs or operations. There are different types of eye protection which may be required depending on the job task.
Standard safety glasses – provide the basic protection from hazards that may strike
from the front.
Safety glasses with Semi-side Shields – also protect from hazards entering from the side.
Safety glasses with Eye-Cup Side Shields- provide a more complete protection
from front, side, top and bottom.
Goggles: Direct Airflow (Regular Ventilation) – fit more securely around the
eyes.
Goggles: Indirect Airflow (Hooded Ventilation) - used to block chemical
splashes and protect from dust.
Face Shields – are to be used with other eye protection (ie. Goggles)
Welding Helmets – protect from intense light, sparks and splashes, etc.

72. Safe Work Procedures Eye Injury / Head and Limb Injury
In the event you have an eye injury follow the following appropriate procedures:
Chemical Splashes: Go to an eye wash station or closest water source immediately.
Look directly into the water stream, hold your eye lids open with your thumb and
forefinger. Flush for at least 15 minutes. Get medical attention immediately.
Object/Debris in the Eye: Go to an eye wash station or nearest water source. Try
to flush the object by directly looking into the water stream. Do not rub the eye,
this may scratch the eye and embed the particle further. If the particle will not flush
out, loosely badge both eyes and get medical attention immediately.
Ensure all incidents are reported and recorded in the first aid records.
Bumps, Bangs and Hits – injuries of many descriptions may occur at this type of facility and can involve pinches to fingers, bumps to the head and bangs to the knees. The following procedures is to be followed whenever an incident occurs that produces swelling.
Apply ice or a cold compress for 20 minutes which will usually reduce the swelling.
Medical attention may be required depending on the severity of the injury.
Ensure all incidents are reported and recorded in the first aid records.
Consult the Material Safety Data Sheets (MSDS) for information in advance to know what to do in the event there is an accident.

73. Safe Work Practice Storage of Compressed Gas
Improper storage and transport of compressed gas cylinders lead to serious accidents and injury. The
following practices must be maintained to minimize the risk associated with these products.
All cylinders will be stored in a clearly identified storage area away from doorways, aisles, elevators and stairs.
There will be no smoking within the gas storage area.
Cylinders will be protected from ground contact, ice or snow, salt or corrosion or high temperatures.
Never use a flame or boiling water for thawing a frozen valve. Valves or cylinder heads contain fusible plugs which can melt as low as 74 degrees Celsius. Use warm water.
Cylinders are to be stored in an upright position and secured with a chain.
Oxygen and fuel gas should be separated by a least 6 meters or by a five foot high wall with a ½ hour fire resistance rating.
Do not place cylinders where they may become part of an electric circuit. Do not fasten them to work tables, or strike an arc on a cylinder.
Full and empty cylinders will be stored separately. Empty cylinders should be marked as such.
Cylinders will be stored with regulators removed and with protective caps in place.
Cylinders shall be labeled as to their contents. Never assume a cylinder’s content by its color.
Cylinders shall be stored where they cannot become contaminated with grease lubricants.
Use proper cradles for moving cylinders. Never slide a cylinder. Cylinders may be moved short distances by rolling them on the edges of their base.
Never use cylinders as rollers for moving equipment.
Never move cylinder with a regulator attached.
Be sure valve cap is in place before moving.
Never use oxygen as a substitute for compressed air.
For additional information, consult the applicable OH & S Regulations.

74. Safe Work Procedure Connecting and Adjusting Gas Cylinders
Fasten the cylinders to be used in an upright position - if cylinders are not on a suitable cylinder cart, they should be securely chained or strapped to a wall or post so they cannot be accidentally knocked or pulled over. Be sure the cylinder cannot become part of an electrical circuit.
Crack the cylinder valve – stand to one side or the rear of the cylinder. Open the cylinder valve slightly for an instant and then close it. This will clean the valve of dust or dirt which may have accumulated during storage.
Always attach a regulator to the gas supply – make sure that the regulator is proper for the particular gas, service pressure and flow requirements.
Do not use adapters unless you follow
Never force connections that do not fit properly – to prevent leakage, be sure the regulator nut is pulled up wrench-tight, not merely hand-tight. Do not tighten the connections excessively.
Do not use lubricants or pipe fitting compound for making connections – oil and grease in lubricants and compounds can gum up regulating equipment and torches, can contaminate the gas, and in the case of oxygen service, they can contribute to fire.
Make sure the regulator pressure-adjusting screw is released by rotating it counterclockwise until it turns freely – this closes the regulator valve and prevents a sudden surge of pressure from possibly damaging components.
Stand to one side of the regulator and regulator/flow-meter away from gauge face - slowly open the cylinder valve never suddenly. Sudden surges of high pressure gas can weaken or damage critical components in the regulator.
Check all connections and joints for leaks- after making all connections close torch or downstream valve and then turn in the regulator pressure – adjusting screw to the desired operating pressure (or just open the flow-meter valve completely). Using a suitable leak test solution, check every connection and joint from cylinder to torch for leaks. Correct any leakage before starting operations.
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75. Safe Work Procedure Connecting and Adjusting Gas Cylinders
Never tighten a leaky connection between a regulator and cylinder when under pressure – close the cylinder valve; allow the trapped gas to leak out, and then tighten the connection.
Use correct pressure and gas flow – once set at the desired level, a flow-meter will give an accurate measurement.
As soon as you have finished working, or if you are going to disconnect the regulator or regulator flow-meter combination, do the following:
Close the cylinder valve
Open the flow-meter and torch valves to release all pressure from the hose and regulator,
When the gauge pressure drops to zero, close the flow-meter valve.
Page 2 of 2

76. SAFE WORK PRACTICES Defective Tools
Defective tools can cause serious and painful injuries.
If a tool is defective in some way, DON’T USE IT.
Be aware of problems like:
- chisels and wedges with mushroomed heads
- split or cracked handles
- chipped or broken drill bits
- wrenches with worn out jaws
- tools which are not complete, such as files without handles
To ensure safe use of hand tools, remember:
1. never use a defective tool;
2. double check all tools prior to use; and
3. ensure defective tools are repaired.
Air, gasoline or electric power tools, require skill and complete attention on the part of the user even when they are in good condition. Don’t use power tools when they are defective in any way.
Watch for problems like:
- broken or inoperative guards;
- insufficient or improper grounding due to damage on double insulated tools;
- no ground wire (on plug) or cords of standard tools;
- the on/off switch not in good working order;
- tool blade is cracked;
- the wrong grinder wheel is being used; or
- the guard has been wedged back on a power saw.
*Always check the OH&S Regulations to ensure proper use.

77. Safe Work Practices Fire Protection and Prevention
The best way to fight a fire, is not to let it happen. Three elements are required to start and maintain a fire.
Fuel (liquid or vapour)
Oxygen (ie. From air)
Heat (at a temperature high enough to ignite the air /fuel mixture)
The absence of one of these three elements will prevent a fire or put it out.
Prevention plans would include:
Always follow safe work practices when handling flammable or combustible materials.
Properly store or dispose of oily rages, combustible materials, waste and paper etc.
Do not overload electrical outlets.
Ensure access to fire extinguishers – disorder, overcrowding and sloppiness may block access to fire extinguishers and escape routes.
Know how to operate the fire extinguishers – inspect fire extinguishers on a monthly and annual basis; refill fire extinguisher after use.
Check smoke detectors and carbon monoxide detectors – on the schedule recommended by the supplier.
Know where the fire alarms are and make sure they are not blocked.
Practice fire drills.
Invite the fire department into the dealership to give advice on fire prevention.

78. SAFE WORK PROCEDURES Fire and Use of Fire Extinguishers
General
Good housekeeping is essential in the prevention of fires. Fires can start anywhere and at any time. This is why it is important to know which fire extinguisher to use and how to use it.
Always keep fire extinguishers visible and easy to get at. Fire extinguishers have to be properly maintained to do the job. Where temperature is a factor, ensure that care is taken in selecting the right extinguisher.
Types of Fires:
Class A: These fires consist of wood, paper, rags, rubbish and other ordinary
combustible materials.
Recommended Extinguishers:
Water from a hose, pump type water can, or pressurized extinguisher, and soda acid extinguishers.
Class B: Flammable liquids, oil and grease.
ABC units, dry chemical, foam and carbon dioxide extinguishers.
Class C: Electrical Equipment
Recommended Extinguishers: Carbon dioxide and dry chemical (ABC Units) extinguishers.
Fighting a Fire: Use short bursts on the fire. When the electrical current is shut off on a Class C fire, it can become a Class A fire if the materials around the electrical fire are ignited.
For further information check the appropriate OH&S Regulations.

79. SAFE WORK PRACTICES Use of Portable Grinders
General:
Abrasive wheels can cause severe injury. Proper storage of new wheels, proper use of wheels and proper maintenance of wheels must be observed.
1. Familiarize yourself with the grinder operation before commencing work.
2. Ensure proper guards are in place and that safety glasses, face shields, gloves and safety boots are worn when using portable grinders.
3. Never exceed the maximum wheel speed (every wheel is marked). Check the speed marked on the wheel and compare it to the speed on the grinder.
4. When mounting the wheels, check them for cracks and defects, ensure that the mounting flanges are clean and the mounting blotters are used. Do not over tighten the mounting nut.
5. Before grinding, run newly mounted wheels at operating speed to check for vibrations.
6. Do not use grinders near flammable materials.
7. Never use the grinder for jobs for which it is not designed, such as cutting.
* Reference OH & S Regulations for further details.

80. SAFE WORK PRACTICES Grinding
General:
Severe injury may occur if proper protective equipment is not used and properly
maintained.
Check the tool for the correct distance from the abrasive wheel, maximum 1/ 8” or
3 mm.
Replace the grindstone when adjustment of the rest cannot provide 1/ 8” or 3 mm clearance.
If the wheel has been abused and ground to an angle or grooved, reface the wheel with the appropriate surfacing tool.
Protect your eyes with goggles or a face shield at all times when grinding.
Each time a grinding wheel is mounted, the maximum approved speed stamped on the wheel bladder should be checked against the shaft rotation speed of the machine to ensure the safe peripheral speed is not exceeded. A grinding wheel must not be operated at peripheral speed exceeding the manufacturer’s recommendation.
The flanges supporting the grinding wheel should be a maximum of 1/3 the diameter of the wheel, and must fit the shaft rotating speed according to the manufacturer’s recommendation.
Bench grinders are designed for peripheral grinding. Do not grind on the side of the wheel.
Do not stand directly in front of grinding wheel when it is first started.
* For further information see the appropriate current OH& S Regulations.

81. SAFE WORK PRACTICE Use of Portable Arc Welders
General:
Portable arc welders are a piece of equipment that has to be treated like a vehicle - do not operate indoors.
Be sure the machine is firmly attached to the transporting unit.
Check all fluid levels, water, oil, and gas to be sure they are at acceptable levels for operation.
When fueling, DO NOT “top off” the gas tank. Gasoline expands as the temperature rises, this may result in seepage and an ensuing fire.
Do not fuel the machine while it is running.
Be sure the radiator and gas caps are in proper working order and securely attached.
Do a “walk around” to check for damage and obvious leaks.
Any repairs should be done by qualified mechanics or technicians.
Make sure all cable are wound securely when transporting.
Ensure the side covers are kept closed to protect the machine from any damage from external objects and outside weather, as well as to protect the operator and others from moving parts of the machine.
* For further information see the appropriate current OH &S Regulations.

82. SAFE WORK PROCEDURES Use of Portable Ladders
Ladders can be used safely if they are given the respect they deserve.
Before using any ladder, make sure that it is in good condition and is the right ladder for the
job task to be done.
When setting up a ladder, secure the base and “walk” the ladder up into place.
The ladder should be set at the proper angle of (1) horizontal to every four (4) vertical.
Before using a ladder, make sure it is secured against movement.
When in position, the ladder should protrude one (1) metre above the intended landing point.
Workers shall not work from the top two rungs of a ladder.
Don’t overreach while on a ladder. It is easier and safer to climb down and move the ladder over a few feet to a new position.
Always face the ladder when using it. Grip it firmly and use the three-point contact method when moving up or down.
The minimum overlap on an extension ladder should be one (1) metre unless the manufacturer specifies the overlap.
Keep both metal and wood ladders away from electrical sources.
*Refer to the OH&S Regulations for further information.

83. SAFE WORK PROCEDURES Use of Step Ladders
As with all ladders, make sure that the step ladder is in good condition, and is the right
ladder for the job to be done.
Step ladders are to be used only on clean and even surfaces.
No work is to be done from the top two steps of a step ladder, counting the top platform as a rung.
When in the open position ready for use, the incline of the front step section shall be one (1) horizontal to six (6) vertical.
The step ladder is only to be used in the fully opened position with the spreader bars locked.
Tops of step ladders are not to be used as a support for scaffolds.
Don’t overreach while on the ladder. Climb down and move the ladder over to a new position.
Only CSA Standard ladders will be used.
* Refer to the OH&S Regulations for more information.

84. Safe Work Practice Operation of Hand, Electrical or Pneumatic Tools
All employees are to follow manufacturer’s recommendations regarding the safe use and storage of all hand, electrical or pneumatic tools.
Manuals for all equipment are available in the Foreman’s office.
Always be aware of hazards both to yourself and to other workers that may be around your work area.

85. Safe Work Practices Use of Hand-Held Power Circular Saws
General:
This type of power hand tool is most commonly used in construction, however is often used for other tasks. Because of this common use there are numerous accidents due to thoughtless acts.
The following are the minimum accepted practices to be used with this saw:
Approved safety equipment such as safety glasses or a face shield are to be worn.
Where harmful vapors or dusts are created, approved breathing protections is to be used.
The proper sharp blade designed for the work to be done must be selected and used.
The power supply must be disconnected before making any adjustments to the saw or changing the blade.
Before the saw is set down be sure the retracting guard has fully returned to its down position.
Both hands must be used to hold the saw while ripping.
Maintenance is to be done according to the manufacturer’s specifications.
Ensure all cords are clear of the cutting area before starting to cut.
Before cutting, check the stock for foreign objects or any other obstruction which could cause the saw to “kick back”.
When ripping, make sure the stock is held securely in place. Use a wedge to keep the stock from closing and causing the saw to bind.
* For further information see the appropriate current OH&S Regulations.

86. Safe Work Procedure Lockout of Energized Equipment
This procedures applies when workers are working on or maintaining equipment that is powered by electricity, compressed air or gas, or has moving parts.
1. Electrical equipment shall be turned off and disconnected from its power source if possible, or at a minimum, breakers shall be shut off. Under no circumstances will work be performed on electrical equipment while power is being supplied to the equipment. The point at which the power is disconnected will be locked if possible an tagged in accordance with (4) below.
Pressurized equipment (e..g. Compressed air lines) shall be bled to atmospheric pressure, isolated by valves, and the valves will be locked and tagged in accordance with (4) below.
Moving parts shall be blocked or secured and a tag will be affixed in accordance with (4) below.
Tags shall contain the following information.
A “Do Not Remove” warning
Space for a description of work being performed
Space to state who is authorized to remove the tag
Locks specific to this procedure will be stored in the warehouse. Keys will only be available to the person who tagged the equipment locked out, his supervisor, or a member of the Safety Committee.
Removing a tag or lock without authorization will be considered a major violation under the disciplinary program.

87. Safe Work Procedure Driving Company and Customer Vehicles
When driving loaner, company, shuttle or customer vehicles the following apply:
Before operating a vehicle – adjust the seats, steering wheel, mirrors, etc.
Obey all traffic laws. Drive defensively.
Allow proper distance between vehicles when driving.
Be alert, anticipate road conditions and the actions of other drivers.
Don’t drive if you are sleepy or drowsy.
Always use seat belts and make sure all passengers do the same.
Use all legal and required passenger restraint systems.
When backing up get help if your vision is obscured.
Make sure the vehicle has a displayed dealer plate or the necessary transit permits.
Service Test drives: Remember when you are going for a service drive you should never turn around on the road, you should wait for an intersection and make proper legal turns. Don’t back onto a highway.
Dealer Transfers: Make sure your drivers clearly understand where they are going. Does the driver know the distance to the other dealership; will there be an overnight stay? Make sure your driver picks up and drops off the right vehicle and that he/she is capable of safely driving that vehicle.
Safe driving is your responsibility. It’s the law. Check your local sources for complete lists of safe driving techniques.
Always follow the appropriate “ Working Alone” legislation. Reference the policy in this manual.

88. Safe Work Practices Repetitive Tasks
REPETITIVE STRAIN INJURES (RSI) are disabling condition of the soft tissues and joints of the body. Most often affecting the upper limbs and the neck. Repetitive
movements can affect muscles, tendons, ligaments, bones, joints and bursae. RSI’s cause pain, tenderness, redness, swelling, weakness and possibly limited movement in the affected area.
RSI type of injuries are most often associated with jobs that:
require long periods of repetitive movement;
require long periods of holding the body in a fixed position .
Combine the above with jobs that require the use of vibrating tools or equipment, jobs that put excessive pressure on isolated areas of the hand or fingers (ie. Pulling triggers) and the chances of developing an RSI are increased.
There are a variety of RSI injuries. Examples are as follows:
Tendinitis
Epicondylitis
DeQuervaines’ disease
Trigger finger
White finger
Carpal Tunnel Syndrome (CTS) is one of the more common repetitive strain injuries. Follow is a brief description of this type of injury:
A nerve problem caused by too much pressure being put on the median nerve that runs through the wrist. When the nerve is compressed at the point it passes through the narrow tunnel of the ligament and bone at your wrist, it causes pain and numbness. A pins and needles sensation may occur as well as burning and pain in your fingers. Advanced stages of this condition could result in difficulty in grasping and holding objects.
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89. Safe Work Practices Repetitive Tasks
There are many conditions that can put pressure of the nerve in the wrist. Operating hand drills, paint guns, key board work, assembly and many other tasks can all contribute to a CTS type of discomfort. Performing these jobs in cold weather and working in awkward positions can also contribute to the problem. The following are tips on how to reduce the chances of developing carpal tunnel syndrome (CTS).
Try to keep your wrist in a more neutral or comfortable position. Do conditioning exercises to strengthen your hands and writs.
Avoid overloading small muscle groups. Rotate tasks when possible, this will give
you breaks in your routine.
Use the right tool for the job. Using the wrong tool and bending writs awkwardly
may cause problems.
Work at properly designed work stations.
When working a lot with computers consider the following….
The best combination of equipment, furniture and posture to suit your comfort and efficiency:
Your chair should be selected on the advise of an expert that understands your needs and habits, etc. This may sound excessive but the right chair will make all the difference in your comfort.
Your monitor shouldn’t bee too high or low. Your monitor shouldn’t bee too high or low. You should be looking slightly down towards the middle of the screen.
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90. Safe Work Practices Repetitive Task
Posture:
Consider what posture will be comfortable for you as you perform this repetitive task.
Sit so your thighs, forearms and hands are parallel with the floor.
Your fingers, wrists, arms and back are in comfortable and relaxed positions.
Your feet are flat on the floor or on a foot rest.
Try a wrist rest. The extra lift is designed to keep your wrist and fingers more comfortable.
Try wrist supports. Again these may help keep your wrists in their natural position.
Try an ergonomic keyboard. Another way of getting your hands and writs in a more natural position.
Keep your mouse at the same height as your keyboard. Keep it close so you don’t have to reach.
Take periodic breaks. Move around, stretch and exercise to increase circulation and ease the tension.
Consult a doctor, ergonomic specialist or computer expert for advice on posture and workplace ergonomics.
Page 3 of 3

91. Safe Work Practices Lifting and Bending
Most back problems are a result of poor lifting habits. Bending at the waist and extending over a load is an improper lifting technique and will result in injury. Your lower back literally becomes the fulcrum (hinge or support) for not only your body weight but also the load. Should the task require twisting it would add extra strain on the back making the possibility of injury that much greater.
When lifting and carrying objects consider the following:
Plan the job. Don’t lift material you can’t handle, know your limits. Don’t risk
hurting yourself. Get help to lift heavier and awkward objects and use the proper
equipment. Prepare your body for the lift by warming up and stretching.
B) A clear line of vision is necessary when carrying objects to prevent a sudden
movement or fall.
C) Number of lifts. You may be able to lift 2 – 3 loads with no problem, but 20 – 30
repetitions would be excessive. Assistance and timing are important, space the
number of lifts over an extended period of time and take adequate breaks.
D) Size and shape of the load. A load that is awkward but light may still present a
risk due to the shape and size.
E) Appropriate protection. Wearing the appropriate gloves will prevent cuts and
slivers.
F) If you are lifting overhead do not stand on your tip toes.
G) Do not jump down to another level while carrying loads, this seriously jars the
spine.
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92. Safe Work Practices Lifting and Bending
Acceptable lifting techniques:
1) Your feet should be about 12 to 15 inches apart. This will provide good balance.
Legs are normally more powerful than backs or arms. Bend your legs as if to sit,
this allows your legs to do the lifting.
Try to keep your back straight but incline forward far enough so that your arms can lift vertically Do not bend only at the waist.
Hold the object in a firm, comfortable grip.
Take a deep breath as you lift. Inflating your lungs helps support your spine.
Hold the load close to your body. Holding the load away from your body makes it harder on your arms and your spine. Holding it close really helps your back.
Check with a professional for further advise on proper lifting techniques and if you have any back related problems.
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93. Safe Work Practice Lift Operation (Hoists)
A lift is a powerful piece of equipment – what goes up will come down, it is the responsibility of the operator to ensure the hoist goes up and down properly.
All employees operating a lift must receive adequate training in the operation of
the lift.
Always refer to and follow the manufacturer’s instructions.
If the lift is not working properly, do not use it. Lock out and tag until a person
trained in the repair and maintenance of the equipment is accessed.
Do not operate the lift if you are unsure of the weight capacities.
Remain at the controls during raising and lowering.
Make sure lift arms, supports and adapters are clear before you drive the vehicle into the bay.
Position the vehicle properly on the lift, get help if needed.
Find the centre of gravity for the vehicle, this is different for front and rear wheel drive vehicles.
Use the manufacturers designed and approved lift points. Place the contact pads accordingly.
Flip up pads need to be secured and in position then spot them under the vehicle.
Only use the proper manufacturer approved extenders.
Make use of roll-off chocks recommended and/or provided by the manufacturer.
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94. Safe Work Practice Lift Operation (Hoists)
Never override self-closing features of the lift controls.
Make sure the hoist is as low as possible prior to bringing the vehicle into the area.
Keep the lift area free of trash, parts and other obstructions.
Do not ride the lifts - vehicles only.
Do not allow rocking of the vehicles while up on the lift.
Use safety stands when working with heavy parts or assemblies.
Prior to lowering a lift check out the area underneath to ensure all is clear.
When removing the vehicle, reposition the lift arms etc. to provide a clear view and easy exit.
Always consult the manufacturer’s instructions for additional information or assistance.
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95. Safe Work Practice Refinishing – Body Shops
The Refinishing department deals with many specific hazards. Employees need to look at the different operations to ensure a complete understanding of the risks and hazards.
Hazards:
solvents for cleaning
Sanding and grinding sending dust, lead and chromate into the air
Acids for metal prep
Body filling involving cream hardeners, lead and zinc
Paint mixing would include solvents and isocyanates, lead and chromate.
To minimize the risk workers must follow shop procedures and applicable regulations.
Reference MSDS to ensure an understanding of handling and emergency
guidelines.
All workers must be trained in WHMIS
Read and understand the product distributors written material on safe handling of
the products
Ensure emergency phone numbers are posted in a highly visible area.

96. Workplace Hazardous Material Information System (WHMIS)
WHMIS defines hazardous materials as controlled products unde3r the Federal Products Act. The system is Canada wide which provides information on worker protection from the hazardous materials in the workplace.
Three main issues covered in WHMIS are:
Labeling of controlled products
Material Safety Data Sheets (MSDS)
Training Programs.
Labeling: There are two types of labeling – supplier and workplace
Supplier: The label applied to the hazardous product by the supplier
Workplace: The label which the employer supplies if the original becomes illegible or the product is transferred to another container.
Material Safety Data Sheet (MSDS):
These information sheets provide detailed information about the content, hazards and emergency response measures for the controlled product. MSDS must be available to the workers for any controlled product the worker is exposed to at work. The MSDS are provided by the supplier and/or the employer.
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97. Workplace Hazardous Material Information System (WHMIS)
Training:
Any staff member working with these hazardous materials needs to be trained with respect to:
A) Employer and employee responsibilities.
B) Hazards of the product
C) WHMIS labeling requirements.
D) MSDS contents
E) Procedures for the safe handling, use, storage and disposal of hazardous materials.
F) Emergency response and first aid procedures.
Before an employee handles any hazardous products he or she should:
Be aware of the hazards and take appropriate precautions, read MSDS.
Make sure they have approved protective clothing and safety equipment.
Make sure there is adequate ventilation and approved fire protection.
Make sure first aid is available.
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98. Transportation of Dangerous Goods (TDG)
Transportation of dangerous goods is government legislation that details the safety requirements for the handling, transporting, shipping and receiving of dangerous goods, transporting by air, rail, road or water.
The regulations highlight a number of key areas:
Classification: There are nine classes of goods. Some of the classes are subdivided further depending on the type of hazard they present.
Documentation: When shipping goods considered dangerous, a shipping document must accompany the goods at all times.
Safety Marks: Safety marks, on placards, labels and a variety of package markings must identify dangerous goods.
Training: Any employee handling, shipping or receiving dangerous goods must be trained or be working under the direct supervision of a trained person. The trained person must have a valid TDG certificate.
Reporting:
Spills, bulk container damage, fire, explosion and transportation accidents involving
dangerous goods must be reported immediately.
For details on reporting discuss with your Supervisor and/or Occupational Health and
Safety.

99. INSPECTION POLICY
Inspections of all places of employment, including buildings, work sites, equipment, tools, machinery and work practices. These inspections will be conducted on a regular basis with a maximum interval between inspections of one month.
A Health and Safety Committee representative, Safety Coordinator and one employee from the area being inspected will form the Inspection Team.
Inspections will be recorded on the standard inspection form provided and copies will be distributed by the Safety Coordinator to:
- Area Supervisors
- Management
Where unsafe or un-healthy conditions, procedures or practices are found in the course of an inspection, the supervisor shall take action to have the matter remedied without undue delay.
The General Manager shall review the inspection reports on a quarterly basis with the Safety Coordinator.
Supervisors are responsible to conduct on-going informal inspections in their areas of responsibility to ensure day to day operations maintain the standard.
Pre-trip or pre-equipment use inspections must be conducted and documented as stated in the General Safety Procedures.
Contractors/Sub-contractors are responsible to conduct inspections in their work areas on a regular basis and forward copies to the Prime Contractor Supervisor.
______________________________ ___________________
Signature Date

100. INSPECTION POLICY
It is the policy of this company to maintain a program of safety inspections. The
objective of this program is to control hazards in the workplace.
All company facilities and job sites shall be included in the inspection program.
Inspections of equipment and tools will be conducted according to the maintenance
policy.
Informal inspections shall be conducted by management on an ongoing basis and may
be done in conjunction with other business. Formal inspections involving Management
shall be conducted at least quarterly and documented.
Supervisors shall conduct regular formal, documented inspections in their area of
responsibility, or ensure the inspection is conducted by a qualified designate.
________________________________ _____________________
Signature Date

101. INSPECTION POLICY
It is the policy of this company to maintain a comprehensive program of safety inspections at all facilities and car lots. The purpose of this policy is to control losses of human and material resources by identifying and correcting unsafe acts and conditions.
RESPONSIBILITIES:
The manager is responsible for the overall operation of the program.
Supervisors are responsible for directing formal inspections in their area of responsibility and for involving workers in the inspections.
Employees are responsible for participating in and contributing to the inspection program.
_______________________________ ____________________
Signed Dated

102. WHMIS Inspection Checklist
Product Name
WHMIS Label
Yes / No
MSDS
Worker Training
Completed
(Date)
Corrective
Action
Required by
Completed by: ______________________ Position: _________________________
Date: ________________________ Reviewed by: __________________________

103. When conducting inspections observe the following:
GENERAL PHYSICAL CONDITIONS:
Electrical fixtures: wiring, cords, grounds, connections.
Mechanical power transmission: condition and guarding
Machine guarding: nip points, cutting and shear edges, presses, rotating parts and gear devices.
Walking and working surfaces: guarding and conditions
Compressed gas cylinders: segregation in storage, weather protection and restraints.
Flammables: storage and ventilation.
Exits: marked, visibility, lighting, and unobstructed access.
Deluge showers and eye baths: water flow, temperature and drainage.
Ladders and climbing devices: condition, storage and proper use.
Hand tools: condition, storage and proper use.
Materials handing equipment and lifting devices: condition, proper use and storage.
Scrap and refuse: accumulation, removal, storage and disposal.
Aisle ways and storage stacks: accessibility, marking, adequate dimensions.
Tag out and lockout: adequate, used and condition of tags and lockout devices.
FIRE PREVENTION AND CONTROL:
Fire detection and alarm systems: installation, adequate coverage and service testing.
Sprinkler systems: clearance for type of storage, adequate pressure and flow volume of water or chemical supply and maintenance.
Fire evacuation: exit route maps, personnel training and emergency drills.
Portable extinguishers: correct type, mounted correctly, locating of signs and guides, unrestricted access, maintenance.
Fire prevention: adequate housekeeping, waste disposal and flammable material controls.
Fire containment: fire control doors and seals, ventilation controls.
Fire notification: telephone and alternate systems for notification of fire team and outside services.
Fire services: hose outlets, valves, and water supply adequate, compatible with local fire unit equipment and tested for serviceability.
Fire equipment: color coding, signs and access, compliance with government standard.

104. ENVIRONMENTAL HEALTH
Caustic, corrosive, and toxic materials: container, labels, storage, disposal, and spill clean-up.
Ventilation: of toxic fumes, vapors, mists, smoke and gases.
Noise exposure: measurement and controls.
Radiation exposure: measurement and controls.
Temperature extremes: measurement and controls.
Hazardous substances: information to affected employees.
Illumination: surveys and controls.
Human factors engineering: surveys and controls.
Personal protective equipment selection, location and compliance.
External environmental protection: evaluations and actions.

105. SAFETY TRAINING POLICY
PURPOSE:
The purpose of this policy is to ensure that all employees receive adequate safety training.
POLICY:
The company will provide and ensure that all employees participate in the following safety training:
Orientations for all new hires.
Job specific training as required (on-the-job)
Standard First Aid/CPR for appropriate number of workers
WHMIS - all workers
TDG
XYZ Company holds safety meetings monthly and requires all workers to participate.
______________________________ ________________
Signature Date

106. SAFETY TRAINING POLICY
XYZ COMPANY strives to provide the highest of quality services and product while
maintaining a safe and healthy workplace. To accomplish this goal we must ensure our
workers are adequately trained and qualified.
The company will provide and ensure that all employees receive the following training:
Safety orientation the first day of employment
Job specific training as required
WHMIS training
First aid training
Employees are required to attend general safety meetings which are scheduled on a regular basis.
It is the responsibility of the Supervisor to ensure the training requirements are met,
documented and the necessary information given to the Human Resources department.
_______________________________ __________________
Signature Date E2

107. PERSONAL PROTECTIVE EQUIPMENT POLICY
It is the policy of XYZ Company to enforce the use of personal protective equipment by all employees.
The requirements are as follows:
All mechanics will wear CSA approved boots specific to certain areas.
Mechanics will wear gloves as provided by the company appropriate for their tasks.
All PPE used by the company will meet the requirements of OH&S regulations.
All PPE that is damaged, modified or in need of repair will be removed from service.
All PPE that has been removed from service will be tagged “OUT OF SERVICE” and will not be returned to service until repaired and inspected by a qualified person.
All PPE will be worn, used and cared for as per manufacturers instructions.
______________________________________ _________________
Signature Date

108. ORIENTATION FOR NEW WORKERS
Instruction to Safety Coordinator:
Use this checklist to orient all new employees on the first day of employment.
Only check off each subject when you are sure that the employee fully understands it.
This orientation should take approximately 2 hours.
Once finished have the employee sign the bottom. This is to indicate they have received the orientation.
The Safety Coordinator will also sign the bottom to indicate the orientation has been given.
Once the orientation is completed a copy will go to the appropriate Supervisor and a the original to Personnel for the employee file.
Employee Name: ___________________________________ Employee #: _________
Supervisor: _______________________________ Department:__________________
Date of Hire:_______________________ Orientation Date: _____________________
Orientation Topics:
Health and Safety Policies
Hazard Assessments / Work site specific hazards
Controls and Safe Work Procedures
General Safety Rules
Worker Responsibilities
Employer Responsibilities
Personal Protective Equipment
Emergency Response Procedures
Training Requirements
Enforcement Policy
Right to Know and Refuse
Reporting Obligations for Accidents/Unsafe Acts/ Health Concerns
__________________________________
Safety Coordinator:__________________________
Employee:_________________________________ Date:______________

109. TRAINING OF WORKERS AND SUPERVISORS
Workers will receive adequate specific instructions for new or different work they are assigned.
Whenever a worker receives training, such training will be recorded.
Supervisors must ensure that employees are trained sufficiently to perform their tasks safely.
Supervisor Training:
Supervisors will receive specific training and direction, where necessary, to carry out their duties in a responsible manner.
Additional training for Supervisor’s will include:
Legal requirements
How to conduct inspections
How to conduct investigations
Proper use and care of personal protective equipment
Emergency response training
How to conduct safety meetings
Supervisory skills and communication
_______________________________ _____________
Signature Date

110. TRAINING RECORDS
EMPLOYEE
COURSE
DATE
COMPLETED
TRAINER
EXPIRY

111. ON-THE-JOB TRAINING RECORD FORM
Employee: ______________________________ Job Title: ______________________
Tasks to be performed:
______________________________________________________________________
Hazards:
Training Provided:
Date(s) of Training: _____________________________________________________
Trainer: _________________________________
Trainee: _________________________________
Comments: E7

112. Emergency Procedures Definition of an Emergency:
An emergency is defined as any unexpected, unplanned event which could result in serious injury, loss of life, property damage, environmental damage and that demands immediate action.
Examples of emergencies are:
Serious injury or death
Fire or explosion causing property damage or down-time
Oil or chemical spill, gas leak
Motor vehicle accident
Serious health problem
Allergic reaction
Major weather activity
Hoist failure
Violent customer/worker
Bomb threat
Emergencies are defined in three levels:
Level 1:
In a level 1 emergency there is no potential danger to the public outside company property. The situation can be handled entirely by company personnel.
Level 2:
A level 2 emergency occurs where there is no immediate danger but sufficient potential for danger exists to justify alerting outside services such as police, fire, OHS. There are requirements in the legislation for reporting.
Level 3:
In a level 3 emergency , safe operating control has been lost causing or potentially causing severe injuries or fatalities of employees, or the public, or serious damage to the environment and property. Appropriate action in handling the media and public are important.

113. Emergency Procedures Emergency Reporting:
It is the responsibility of every employee of the company to report all situations that
occur to their immediate supervisor.
Emergency phone numbers are posted by all telephones throughout the facility to
ensure immediate response.
An emergency warning system is installed to ensure everyone is notified for
evacuation of the facility.
Emergency plans are posted throughout the facility indicating location of fire
extinguishers, exits, eye wash stations, first aid supplies.
The first aid responders are first responders if the event is an injury or health
related. Know who is the responder in your area, check the bulletin board for
current listings.
Evacuations of the facility will be directed and controlled by the managers on site.
The Managers and First Aid Responders are responsible to ensure the scene is
controlled and appropriate emergency services are contacted if an outside source is
required.
Workers are not to re-enter an evacuated building until directed by a Manager. If a
rescue is required leave it to the professionals, do not become another victim.
Sales personnel are responsible to direct the customers to a safe area in the event of
a facility evacuation.

114. FIRST AID SERVICES AND EQUIPMENT
The XYZ Company will maintain first aid stations that meet with the OH &S legislation.
An appropriate number of employees will be trained according to the requirement stated in the first aid regulations.
Supervisors are responsible:
to ensure all first aid supplies are inspected and replenished as needed.
to ensure first aid records are maintained
to ensure all workers have been trained
Records of first aid treatment will be reviewed by the Safety Committee at a monthly meeting to track trends and needs. Suggestions for improvement and prevention of injury will be brought to the attention of the General Manager for final approval and direction for implementation of the necessary changes.
All records will be maintained in a confidential manner in keeping with the OH&S Regulations.

115. LIST OF EMERGENCY CONTACTS
Emergency Response Phone Number:
Fire ___________________________
Ambulance ___________________________
Police / RCMP ___________________________
Disaster services ___________________________
Hospital ___________________________
Doctor ___________________________
Poison control centre ___________________________
EUB ___________________________
Company:
Senior manager __________________________
Safety coordinator __________________________
Alberta Government Agencies:
Workplace Health and Safety __________________________
Environment __________________________
Forestry __________________________
Public Safety Services __________________________
Transportation of Dangerous Goods __________________________
Electrical Safety __________________________
Boilers Branch __________________________
Other:
Power company __________________________
Telephone company __________________________
Gas company __________________________
Local Authorities for evacuation __________________________

116. INVESTIGATION POLICY
The Investigation Team will consist of the Safety Coordinator, representative from the
Safety Committee and Supervisor of the area.
All accidents/incidents/near misses/ occupational illness must be reported and
investigated. The type of investigation will depend on the severity or the potential severity of the incident.
All lost time claims must be promptly reported and investigated. The investigation
determines the cause or causes of the accident/incident, determining unsafe or unhealthy
conditions, acts or procedures. Recommendations for corrective actions must be
determined and followed to completion.
The following information shall be on the report:
Place, date, time of accident/incident
Names and job titles of persons injured
Names of witnesses
Description of the occurrence
Statement of sequence of events which preceded the accident. incident
Identification of unsafe or unhealthy conditions which contributed to the accident
Root (Basic) cause of the accident/incident
Recommended corrective actions to prevent recurrence
Names of the investigation team
Drawing (Sketch) of the accident scene
Copies of the investigation report shall be forwarded by the Safety Coordinator and
Safety Committee to the General Manager for review. Senior manager along with the
Investigation Team will discuss the recommendations for corrective action and method
of implementation of that action.
Supervisors are responsible to implement immediate temporary correction action until
the investigation is completed.
_________________________________ ____________________
Signature Date

117. INVESTIGATION POLICY
It is the policy of this company that all accidents, incidents (near misses) and occupational illness be reported and investigated.
An investigation report is not complete until all parties involved in the
accident/incident have signed off.
Supervisors are responsible to share the outcome of the investigation with their
workers at an area team meeting to ensure everyone understands what really occurred
and what corrective action has been or will be implemented.
A general review of incident reports and investigations will be included on the agenda
at the monthly safety meetings.
Contractors / Sub-contractors:
All contractors/sub-contractors must follow these reporting and investigation
procedures when working on the company property.
_________________________________ ___________________
Signature Date

118. INVESTIGATION POLICY
It is the policy of this company to have all incidents that result in injury, illness, property damage, or that could have resulted in serious injury, illness or property damage reported and investigated.
The purpose of such investigations shall be to determine the root cause of the incident so appropriate action can be taken to prevent recurrence. It is important to remember the main focus of the investigation is not to lay or assess blame.
It is the responsibility of all workers to report all incidents to their immediate supervisor promptly. Supervisors shall be responsible for conducting investigations and submitting reports and recommendations to the management team. Management will determine the appropriate corrective actions and together with the supervisors and workers implement the action in a timely manner.
___________________________________ _____________________
Signature Date

119. PROGRAM ADMINISTRATION
SAFETY MEETINGS
It is important that health and safety issues and concerns effecting employees are communicated in an efficient manner. For this reason monthly health and safety meeting will be conducted. Area team meetings will also be conducted on an as need basis.
HEALTH AND SAFETY COMMITTEE MEETINGS
These meetings will be conducted once a month a week prior to the general health and safety meeting. The members of the safety committee will be given addition training to gain a full understanding of their responsibilities and appropriate procedures for the committee.
AREA TEAM MEETINGS
These meetings are the responsibility of the area Supervisors. It is recommended that each Monday morning prior to starting work a fifteen minute meeting be held. The purpose of this meeting is to get feedback from the workers, each worker should be encouraged to get involved in these meetings. This is also a time when questions can be answered, new hazards discussed, additional training requirements addressed or general safety motivation information shared. These meetings are to be recorded on the appropriate form and submitted at the monthly meetings to the Safety Coordinator.
SAFETY COORDINATOR
A monthly statistic report will be completed by the Safety Coordinator then at the end of the year an annual summary will be completed. The purpose of these reports is to track trends and needs and to ensure controls and procedures are adequate. This will also ensure the health and safety requirements of the program are in fact being followed. The reports will be completed as stated in the Monthly Safety Summary and Year End Safety Summary forms.

120. AREA TEAM MEETINGS MINUTES
SUPERVISOR: _______________________ AREA:___________________________
DATE: ___________________ NUMBER IN ATTENDANCE: __________________
TOPIC: ________________________________________________________________
ALL ATTENDEES MUST SIGN THE BACK OF THIS RECORD.
EMPLOYEE CONCERNS FOR THE AREA:
______________________________________________________________________
CORRECTIVE ACTION REQUIRED:
HEALTH AND SAFETY CONCERNS IN GENERAL:
SUPERVISOR SIGNATURE: _____________________________________________

121. MONTHLY SAFETY SUMMARY
Date: ________________________________
Number Workers Hired: ______________
Number Completed Orientations: ______________
2. Number Area Team Meetings Scheduled: ______________
Number Conducted: ______________
Percentage Attendance: ______________
3. Number Formal Inspections Scheduled: ______________
Number Completed: ______________
Total Unsafe Acts/Conditions Identified: ______________
Number Corrected: ______________
Number Outstanding: ______________
4. Number of Accidents/Incidents/Illness: ______________
Damage Only: ______________
Injury Only: ______________
Injury and Damage: ______________
Near Miss: ______________
Number of Investigations Completed: ______________
Outstanding: ______________
Number of Recommendations Made: ______________
Complete: ______________
____________________________________
Safety Coordinator

122. YEAR END SAFETY SUMMARY
Date: __________________________________
1. Total Number Workers Hired: ________________
Total Number of Completed Orientations: ________________
2. Total Number Area Team Meetings: ________________
Total Number of Safety Meetings ________________
Total Number of Safety Committee Meetings: ________________
3. Total Number Monthly Inspections Completed: ________________
Total Unsafe Acts/Conditions Identified: ________________
Total Number Corrected: ________________
4. Total Number of Accidents/Incidents/Illness: ________________
Damage Only _________
Injury Only _________
Injury and Damage _________
Lost Time Injury _________
Days Lost _________
Medical Referrals _________
Near Miss _________
5. Total Number of Investigations Completed: ________________
Outstanding: ________________
Total Number of Recommendations Made: ________________
________________________________
Safety Coordinator

123. WHAT IS A JOINT HEALTH AND SAFETY COMMITTEE?
A joint health and safety committee is a group of workers and employer representatives working together to identify and solve health and safety problems at the work site.
The committee is an important communication link between the workers and management. Getting employees actively involved can create and maintain interest in health and safety, as well as establish positive attitudes throughout the work force. An effective joint health and safety committee can assist in the reduction of losses resulting from injuries and occupational illness.
To be successful, the committee has to operate in an atmosphere of co-operation, avoiding the adversarial system. Members should bear in mind that their committee is not a policy making body and the normal divisions of authority at the work site are not to be violated. Recommendations and suggestions are expected from the committee and management must give each concern careful consideration.
Many health and safety concerns can be resolved immediately in the course of daily work. Those not resolved should be dealt with by the joint health and safety committee. Through the minutes of each meeting, posted at the work site, the committee can ensure every problem is brought into view and kept in view until a satisfactory solution has been found.
In the daily exercise of their duties, committee members are frequently exposed to the problem of determining how things are best done. For example, how should a committee member who sees a worker taking a risk react, or how should the committee proceed if a recommendation receives no action?
Training programs are available for health and safety committee members and should be reviewed each time a new member joins the committee.

124. Setting Up a Safety Committee
A dealership health and safety committee would be the communications link between workers and the management team. The purpose would be to work together to identify and jointly solve health and safety concerns.
Some of the responsibilities of the committee would be to:
Inspect all work areas on a monthly basis – one committee member from the management team, one worker committee member and one worker (at random monthly) not involved in the safety committee is a good choice for the monthly inspection team.
The committee responds to concerns brought forward from all staff, making
recommendations.
A committee member is usually involved in the investigation process.
The health and safety committee review all incident/ accident/ illness reports and
make recommendations.
Promote health and safety awareness throughout the dealership.
The committee chairperson would report directly to the dealership principal
bringing forward the recommendations from the meetings.
Safety committee meetings are generally held monthly, these need to be scheduled pre-planned meetings.
The health and safety committee is responsible to follow up on corrective actions
from inspection reports, on-going reporting and investigations to ensure timely
completion of the action.
Reference the Occupational Health and Safety Act, Regulations pursuant to the Occupational Health and Safety Act for acceptable committee structure.