1. Chapter 3 Working in a Diverse Environment 1-1 1

2. Learning Objectives In This Chapter Showing respect for physical differences Handling racial and ethnic differences Dealing with gender and sexual differences 1-2 2

3. Working in a Diverse Environment Respecting Physical Differences Avoid using words such as “handicapped,” “crippled,” and “invalid” Avoid using words such as “healthy” and “normal” to refer to those without disabilities. Don’t refer to someone as “wheelchair-bound” or “confined to a wheelchair.” Use people-first terminology. A general rule is to acknowledge the disability who can’t speak is “without speech” — not “mute” and never “dumb.” Talk to everyone in a medium tone of voice. Don’t talk too loudly to Avoid getting overly concerned about figures of speech in the presence of people with disabilities. 1-3 3

4. Working in a Diverse Environment Copyright © 2011 Pearson Education 1-4 4 Respecting Racial and Ethnic Differences Respecting Gender and Sexual Differences

5. Working in a Diverse Environment Offer to help an overburdened colleague, regardless of gender. If your colleague has an armful of books and papers, for example, offer to take some of them. The host pays for a business lunch, regardless of gender. Help others if they’re having a difficult time with a coat, regardless of gender. Men and women stand to greet someone, regardless of the other person’s gender. Women shake hands in business, as men do. Copyright © 2011 Pearson Education 1-5 5