1. Manage Quality

2. Definition
Quality Control refers to the activities associated with the creation of project deliverables. It is used to verify that deliverables are of acceptable quality and that they meet the completeness and correctness criteria established in the quality planning process. Quality Control is conducted continually throughout a project and is the responsibility of team members and the project manager.

3. Definition
Quality Assurance does not refer directly to specific deliverables. It refers to the process used to create the deliverables. In general, quality assurance activities focus on the processes used to manage and deliver the solution, and can be performed by a manager, client or a third-party reviewer.

4. Small Project
Small projects are not long enough to review and improve the internal work processes to make them a higher quality (quality assurance). Therefore, small projects should just be concerned about quality control steps. Each deliverable produced should be reviewed and approved. The final review (perhaps the only one) is with the client. The review will focus on the overall quality of the deliverable. If the deliverable can be tested, the review will also include a discussion of the testing process used.

5. Medium Project
Develop a Quality Plan to identify the major deliverables, completeness and correctness criteria, quality control activities and quality assurance activities. The Quality Plan allows you to understand when the deliverables are complete as well as how to show they are correct. It is also the place to describe the processes and activities that will be put into place to ensure that quality deliverables are produced. 
 The Quality Plan provides a description of the quality assurance and quality control plans. The actual activities needed to implement these processes need to be identified and included in the workplan to ensure they are completed.
 Ensure that the quality control activities for every deliverable are performed while the project is underway

6. Large Projects
First of all, large projects should start with the same quality management process that is defined above for medium projects, including quality planning, quality control and quality assurance. In addition, large projects have enough duration that process improvement can be put into place to raise the quality of the deliverables and the deliverable creation process. This is where metrics come into play.

7. Large Projects
Develop a Quality Plan to identify the major deliverables, completeness and correctness criteria, quality control activities and quality assurance activities. The Quality Plan allows you to understand when the deliverables are complete as well as how to show they are correct. It is also the place to describe the processes and activities that will be put into place to ensure that quality deliverables are produced. 
 The Quality Plan provides a description of the quality assurance and quality control plans. The actual activities needed to implement these processes need to be identified and included in the workplan to ensure they are completed.
 Ensure that the quality control activities for every deliverable are performed while the project is underway.
During the project, conduct all of the quality assurance activities as specified in the project workplan.
 Evaluate the Quality Plan on a monthly basis or at the completion of major milestones

8. Large Projects
Identify a set of metrics that will provide insight into the progress of the project and the deliverable creation process. The project manager should already be capturing overall financial and duration metrics.
Examples of process metrics include:
Client satisfaction with project team communication
Amount of rework due to faulty up-front analysis
The amount of time spent on issues resolution
Examples of deliverable or product metrics include:
Number of major errors uncovered during testing
Response time of a computer application you are building
The average time it takes for a product to fail
During the project, capture the metrics. Most should be captured monthly. Some, like client satisfaction surveys, may be captured quarterly. product-based metrics every day.
Analyze the metrics to determine how your project work processes can be improved. For instance, the deliverable review process might be changed to include an initial review when the deliverable is 50% complete.
Continue to mesure

9. TECHNIQUES: Manage Quality
It is hard to define product or service quality at a high level because the term is nebulous and means different things to different people.
If you want to ensure that a service or product is of high-quality, you must have a sense for the underlying characteristics of quality.

10. example: PRODUCT QUALITY THE PRODUCT IS:
Reliable
Easy of use
Easy to maintain when completed
Available when needed
Flexible for future needs
Good value for dollars spent
Intuitive / easy to understand
Secure
Well documented
Responsive (Good response time.)
A match to client needs

11. example: SERVICE QUALITY THE PEOPLE ARE:
Responsive
Competent
Accessible
Courteous
Good communicators
Credible
Knowledgeable of the client
Reliable

12. The cost and Benefits of Quality
One of the basic tenets of quality management is that the overall benefits of building a quality solution will more than outweigh any incremental costs.

13. Goldplating - Delivering More Requirements than the Client Requested
The term goldplating refers to delivering more requirements than what the client requested
CAREFUL
By adding in additional work, the risk increases that the project will not meet its deadline or budget.

14. Quality Management Focuses on Processes, Not People
The focus of the quality management process is to build the right processes so that the entire team can produce high quality deliverables. Therefore, if a particular deliverable has a quality problem, the project manager and project team should focus on how the project work processes can be improved - not on trying to determine who is to blame. Most problems with quality are the result of poor or insufficient work processes, not because of the malicious act of a particular person. 

15. Quality is Everyone's Responsibility !!

16. Quality Control Techniques
 Deliverable walk-throughs
Checklists to ensure that deliverables are consistent and contain all the necessary information
Peer reviews / technical reviews / code reviews
Reuse of proven software
Thorough testing (unit, system, integration, acceptance)
 Standards to ensure consistency
Structured methods to ensure standard, proven processes are used
Review is probably the aspect of quality control that is most used today.

17. Quality is a Mindset,
Not an Event!!!

18. Deliverable: Quality Plan
Manage Quality
Information Needed
Small projects typically do not have formal deliverables focused on quality management. You should still strive to create a quality solution, but a Quality Plan is not needed.
Medium projects typically do not have formal deliverables focused on quality management. However, quality does become more of a concern as a project gets larger. The project manager should review the deliverable for a large project. There may be portions of the Quality Plan that make sense for medium sized projects as well.
Deliverable: Quality Plan
Major deliverables. List the major project deliverables. These deliverables should be identified in the Project Definition and just need to be validated.
Completeness and correctness criteria. In many cases, the project manager and the client agree on the major deliverables, but then disagree on what is contained within the deliverable and when the deliverable is completed. The completeness and correctness criteria provide more detail about the deliverable so that there will be common expectations on when the deliverable is complete and correct. The more succinctly you can define the criteria, the more likely you will gain agreement and approval for the deliverables the first time.
Quality control activities. For each of the deliverables identified, describe the quality control activities you will execute to ensure the deliverable will meet quality expectations. For example, you could note that you will be completing a Quality Control Checklist for each major deliverable. Quality assurance activities. Describe the activities that will be performed to ensure that effective processes are being used to create the deliverables on the project. For instance, you could note that you will be meeting with your client sponsor or with your manager to complete a Quality Assurance Checklist for each deliverable.

19. Management, Decision Making and Quality Structures Summary

20. ولكم جزيل الشكر