1. Employee Attitudes … Job Satisfaction

2. Job Satisfaction
Definition: “a pleasurable feeling that ‘results from the perception that one’s job fulfills or allows for the fulfillment of one’s important job values’”

3. Sources of Job Satisfaction
10-14
Supervisors and Co-Workers
reasons for satisfaction:
share similar values
provide support
help to achieve goals

4. Sources of Job Dissatisfaction
Characteristics of:
the physical environment
the social environment +

5. Sources of Job Dissatisfaction
10-11
Personal Disposition
Negative affectivity—a dispositional dimension that reflects pervasive individual differences in satisfaction with any and all aspects of life

6. Sources of Job Dissatisfaction
10-15
Pay and Benefits
Absolute amount of income
Benefits package
Pay structure
Raises

7. Sources of Job Dissatisfaction
10-12
Organizational Tasks
Aspects that affect job dissatisfaction
Degree of
Physical Strain
Task Complexity
Value of Task

8. Sources of Job Dissatisfaction
10-13
Organizational Roles
Aspects that affect job dissatisfaction
Role Ambiguity
Role Conflict
Role Overload

9. Source of Negative Behaviors --
Job Dissatisfaction
Source of Negative Behaviors --
Tardiness
Absenteeism
Turnover
Stress
Burnout
Theft
Grievances
Whistleblowing
Decreased job involvement
Lower organizational commitment

10. Model of Job Dissatisfaction - Job Withdrawal Process
10-10
Causes of
Job Dissatisfaction
- personal disposition
- task and roles
- supervisors and co-workers
- pay and benefits
Job
Dissatisfaction
Job
Withdrawal
Manifestation of
Job Withdrawal
- behavior change
- physical withdrawal
- psychological
withdrawal
- health problems

11. Consequences of Job Dissatisfaction
behavior change
physical job withdrawal
psychological job withdrawal
health problems