1. Bridging the Gap Allied Health Professionals in General Practice Matt Holmes – Urgent Care Practitioner Clarendon Park Medical Centre, Leicester

2. The Urgent Care Practitioner An Advanced Practitioner –Paramedic / ECP –Nurse / ENP / ANP History of Urgent and Unscheduled Care and Routine Primary Care Confident and Competent Telephone Consultations leading to various dispositions

3. The Urgent Appointment Service Same Day Appointments GP Slots (Face-to-Face / TelCon) Minor Illness & Injury Clinics Home Visiting Practice Nurse / Phlebotomy

4. The GP Surgery More Accessibility –The patient can ALWAYS see a doctor if they need to. Less Locums (less cost) More GP/Patient Time –Advanced Care Plans –Health Care of The Elderly

5. The Patient ALL PATIENTS Easier Access Quicker Service Guaranteed Appointments Increased Satisfaction

6. The Outcome Vital Statistics – Dec ‘13 to April ‘14 226332854475825556 52 14.5% 24.6%1.1% 33.5%24.0%2.3% 2014 CallsPrescriptionGPMIaMITeamAdviceHome Visit December4576699170510710 January43159120128410812 February412 54123 88816 March511 90112167412810 April458599017041254 58.1%

7. The Pies don’t Lie MIaMI GP Script Advice

8. The Figures

9. The Future An Urgent Care Practitioner in EVERY GP Surgery An Urgent Appointment Service for EVERY GP Surgery A dedicated Education and Accreditation Program for aspiring UCPs

10. Thank You Matthew.holmes@gp-c82122.nhs.uk 0116 319 6093 Urgent Appointment Service