1. How to win your friends and be happy Dale Carnegie

2. If you want to gather honey, don’t kick over the beehive Don’t criticize, condemn and complain Benjamin Franklin – “I will speak ill of no man and speak all the good I know of everybody”– American ambassador to France Any fool can criticize, condemn and complain- and most fools do.

3. Carlyle– “A great man shows his greatness by the way he treats little men” ‘Father forgets’ – W.Livingston Larned

4. The big secret of dealing with people give honest and sincere appreciation Only way to get anybody to do anything is – making them want to do it Dr.John Dewey—The desire to be important The only way to influence people is to talk in terms of what the other person wants Difference between appreciation and flattery

5. He who can do this has the whole world with him. He who cannot walks a lonely way Arouse in the other person an eager want

6. Do this and you’ll be welcome anywhere Become genuinely interested in other people greet on their birthdays greet people with animation and enthusiasm

7. How to make people like you instantly Make the other person feel important and do it sincerely unselfishness required Disraeli– “Talk to people about themselves and they will listen for hours”

8. A sure way of making enemies and how to avoid it Show respect for the other person’s opinions. Never say “ You are wrong”

9. The high road to reason Begin in a friendly way

10. The secret of Socrates Get the other person saying ‘Yes, Yes’ immediately

11. How to get cooperation? Let the other person feel that the idea is his or hers

12. How to criticize – and not be hated for it? Call attention to people’s mistakes indirectly Use ‘and’ instead of ‘but’

13. Talk about your own mistakes first Talk about your own mistakes first before criticizing the other person

14. No one likes to take orders Ask questions instead of giving direct orders

15. Let the other person save face