1. Introducing customer experience The work of Jisc Collections in the UK Library Content & Licensing

2. Agenda » About Jisc Collections » Jisc Collections and Access Management › Policy › Practice » Beyond subscription resources › Library Support Services

3. 3 Our purpose Enabling the widest and most unrestricted access to extensive collections of knowledge and information… Saving institutions time and money in the management, negotiation and licensing of digital content from publishers and content owners

4. About Jisc Collections » 450 agreements for e- resources » 650+ members – universities and colleges » 9,000 subscriptions worth +£25million » Annual savings to institutions of +£70million

5. Jisc Collections and Access Management Historical interest from Jisc Requirement of Jisc Services Negotiation Criteria The policy perspective

6. Why is it important? » Access › Value for money › Everywhere, all the time › You control your Authorised Users

7. Why is it important? » Security › Reduces the risk of infringement › Promotes confidence in move to ‘e’

8. Why is it important? » Standards based › International acceptance › International adoption

9. Why is it important? » Independence › Not tied to one supplier › Not only about library stuff!

10. How did we do it? » Essential element of negotiation criteria › FIM as requirement for agreement

11. How did we do it? “provide access to the Material by UK Access Management Federation for Education and Research compliant technologies as a member of /and to join the UK Access Management Federation for Education and Research, subject to securing any necessary permissions, licences or consents (including, without limitation, any necessary permissions, licences or consents in respect of Intellectual Property Rights).” Jisc Model Licence

12. What won’t it do? » Tell you who your users are » Save you loads of money on subscriptions

13. KB+ JUSP Jisc Collections Copac SUNCAT Customer Support Keeper’s Registry Jisc Library Support Services Investigating new content Acquiring new content Implementing access to content Ongoing evaluation Annual Review Cancellation and Replacement Preservation Collections Management Library Functions Archives Hub Monitor LAMP CopacCM Accessioning & Cataloguing Library Support Services

14. Thank you Liam Earney www.jisc-collections.ac.uk