1. Commercial-in-Confidence The Swift Journey ……………how collaboration benefits participants

2. Commercial-in-Confidence Swift is a consortium of Library organisations, that has implemented an integrated library management system throughout their libraries, which is managed on a 24/7 basis by SirsiDynix. What is Swift ?

3. Commercial-in-Confidence Swift Members

4. Commercial-in-Confidence Swift Contains a Variety of Libraries

5. Commercial-in-Confidence Swift Members Eastern Casey Cardinia Greater Dandenong Melton West Gippsland Goulburn Valley Mildura High Country Wimmera Initial Libraries Latrobe Yarra Gannawarra Campaspe Central Highlands Swan Hill Mitchell GOTAFE Wodonga Indigo Towong Other Victorian Libraries Ashfield Burwood Botany Bay Marrickville Kogarah Strathfield NSW Libraries

6. Commercial-in-Confidence How Did It Happen?

7. Commercial-in-Confidence A common needA common need Creation of Library ConsortiumCreation of Library Consortium Preparation, issue and evaluation of tender documentsPreparation, issue and evaluation of tender documents Development of common operating standards and proceduresDevelopment of common operating standards and procedures The development of a collaborative team environment amongst the staff from the participating librariesThe development of a collaborative team environment amongst the staff from the participating libraries The exertion of a lot of “blood, sweat and tears.”The exertion of a lot of “blood, sweat and tears.” How Did It Happen?

8. Commercial-in-Confidence Size & Statistics

9. Commercial-in-Confidence 26 Swift member libraries (18 Vic, 6 NSW)26 Swift member libraries (18 Vic, 6 NSW) 44 Councils (38 Vic, 6 NSW)44 Councils (38 Vic, 6 NSW) 170 branch library service points170 branch library service points 13 mobile libraries13 mobile libraries 1.1 million bibliographic records1.1 million bibliographic records 3.5 million items3.5 million items Size of Consortium

10. Commercial-in-Confidence 795k members795k members Since 2007 have processed102.3m loans. Currently 14 million loans p.a. or (1.2 million per month)Since 2007 have processed102.3m loans. Currently 14 million loans p.a. or (1.2 million per month) 3.4m Intra-Library Loans handled since 2007. At present 850k p.a.3.4m Intra-Library Loans handled since 2007. At present 850k p.a. 5.4% of loans being satisfied by member libraries.5.4% of loans being satisfied by member libraries. 456k SMS Messages p.a.456k SMS Messages p.a. 100,456 transactions per day (based on 7 days per week)100,456 transactions per day (based on 7 days per week) Size of Consortium

11. Commercial-in-Confidence Governance

12. Commercial-in-Confidence B B Swift Contracts SirsiDynix MAV Participating Libraries Back to Back Agreement System & Services Agreement Acting for and on behalf of Participating libraries

13. B B An Evolving Organisational Structure Commercial in Confidence Management Committee User Group SirsiDynix Participating Libraries MAV Business Manager System Administrator Operations Committee Subject Matter Specialists

14. Expansion of Consortium Governed by 2 objectives 1.Current levels of Service to members cannot be compromised 2.Members continually receive the benefits generated by the Consortium.

15. Commercial-in-Confidence Components of the Solution

16. Commercial-in-Confidence The Swift Environment Production Bib.Patron Reports Test Training Data Bases (for both Vic & NSW) System Symphony Processes Cataloguing StandardsOperating Procedures Presentation Layer Workflows - Staff Staff Patrons BookMyne Enterprise / Portfolio elibrary Applications Datastream SMS Debt Collection Chilifresh PC Reservation SIP2 Social Library E Resource Central Reporting Symphony Reports Directors Station Analytics StaffWeb

17. Commercial-in-Confidence Financial Arrangements

18. Financial Arrangements Implementation Costs Annual Maintenance Costs Consortium Management Fee For each Participating Library: Commercial in Confidence

19. Commercial-in-Confidence Benefits to Members

20. Commercial-in-Confidence Benefits to Members A saving of on average 30% to annual operating expenses. No longer the need to perform system monitoring or system backups. Functionality that would be difficult to justify on a stand alone basis. Automatically receive new updates of operating system at no cost. Capacity requirements have been automatically addressed. A reliable, stable operating environment. Savings through Consortium purchases. The use of a modern system that has led to improved Patron services.

21. Commercial-in-Confidence Benefits to Members The implementation of a single bibliographic database has greatly improved the information on collections held by all libraries, not only for Library staff, but also Patrons Monthly Operational Reports Impact on Intra-Library Loans - The participating Swift libraries have seen a 1300% increase in the number of intra-library loans amongst themselves – let alone with other libraries. Potential to re-allocate the use of staff to improve Patron services. The Consortium has introduced new standards and work practices, that has improved productivity within the Participating Libraries.

22. Commercial-in-Confidence Benefits for Swift Patrons

23. Commercial-in-Confidence What have we done for Swift Patrons? Implemented an integrated library management system that can be expanded. Developed common standards across all member libraries. Expanded the size of the Bib. Database from many small unconnected databases to one large integrated database. Increased the volume of intra-library loans. Federated Search capabilities Intra-Library Loan Facilities SMS Messaging Outreach Home Library Services Chilifresh Book Reviews iPhone Application

24. Commercial-in-Confidence What are we currently doing for Patrons? Creating a tailor made web page for each library community Developing additional Cloud Computing facilities Providing e-library downloads Continuing to rollout mobile computing facilities Exploring ways of improving the existing courier system – within the State and between States. Introducing a Swift Patron Library Card

25. Commercial-in-Confidence In Summary Created a dynamic Consortium that is based on member collaboration – not only within the State but between States. Implemented a stable, reliable and consistent operating environment. – 99.999% uptime. Developed common operating & cataloguing standards. Generated various savings for members – operating and products. Continually implementing new services for patrons. Seen the use of library resources dramatically increase.

26. Commercial-in-Confidence Questions