1. Leave, Crew Web Portal & Mobility Transformational IT Solutions for Travel, Transportation and Logistics

2. Introduction 2 iFlight Crew Web Portal is a new generation solution to keep the crew connected, communicated and motivated through its various tools and interfaces which simplifies a number of business processes A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders. — Herb Kelleher, Former Southwest Airlines CEO

3. IBS Approach to Servicing Crew 3 Self Service Business Process Improvement Operational Effectiveness Increase Crew Satisfaction Emotionally Connect Live rosters Station and hotel info Crew personal details Crew visas & passports Crew list Leave bidding Leave status Leave cancellation Document repository Sign in/ check in Roster change modification Broadcast messages Approaching expiries & alerts Trip swaps Open time swaps Leave swaps Standby swaps Three way swaps Social networks Group messages Trending topics

4. Agenda 4 Leave Module Walkthrough CWP Module Walkthrough Mobility Module Walkthrough

5. Leave Module Walkthrough 5

6. 6 IFC Leave: Introduction Leave management process involves the following Setting up leave policies and constraints Crew placing leave bids Allocating leave to crew Publishing leave allocation solutions to crew and external systems Viewing results of leave allocation Manipulation of allocated leave

7. 7 IFC Leave: Setup Basic Data Leave Period & Seasons Summaries & Entitlements for Crew Slots for each day Leave points (optional)

8. 8 IFC Leave: Capture Bids Options Bid preference - Start/End Date of bid block and number of days as Leave Days C/F to Winter Season Consecutive ? Lieu Days Buddy Name

9. 9 IFC Leave: Bid Allocation Option 1 Sorted into descending order of points Option 2 Sorted in ascending seniority Option 3 Sorted in ascending seniority within Leave Group

10. 10 IFC Leave: Crew Adjust Leave Prior to publication of Leave crew can View slot availability Book New Leave Move Leave Cancel Leave

11. 11 IFC Leave: Open Bidding Until rosters are published crew can View slot availability Book New Leave Move Leave Cancel Leave

12. Crew Portal Module Walkthrough 12

13. Module Walkthrough 13 Dashboard View and Acknowledge Roster Changes View and Acknowledge Crew Check In View and Acknowledge Important Messages View and Acknowledge Leave Bid Window Notifications View and Acknowledge Outbid Notifications View and Acknowledge Qualification and Recency Expiry

14. Module Walkthrough 14 Roster Monthly Roster Calendar Toggle between Live and Published Toggle between UTC and Local Pairing and Activity Details Duty and Itinerary Details Hotel and Crew on Flight Information Calendar GUI with Legends SDC and Crew Member Status Flight / Pairing / Station Messages Cumulative Hours Statistics Allowance Information

15. Module Walkthrough 15 Duty and Leave Swap Duty Swaps Leave Swaps Multi Way Swaps Open Duty Swaps Open Leave Swaps Standby Swaps Open Standby Swaps Auto Swap Advertise, View Advertisements, Test Swap and Offer assignments, subject to rules

16. Module Walkthrough 16 Leave View Leave Bid Window View Leave Account and History View Real time Slot Availability (bid based) View Leave Calendar View Leave Rules Apply Leave subject to rules View Bid Results and History Edit/ Adjust / Cancel Leave Bids before and after allocation View Non-Bid Leave results

17. Module Walkthrough 17 Crew Vacancy Notifications View Vacancy notifications Apply for vacancy Call Back Vacancy Application View Results View training Calendar View Individual Details of the Training attended and planned Submit Feedback for the Training attended

18. Module Walkthrough 18 Roster Report Printable Roster Report with Duty and Itinerary information Displays Monthly Statistics

19. Module Walkthrough 19 Information - Messages View Important and Other Messages View Messages to Crew in Pairing/Flight/Station Acknowledge Messages

20. Module Walkthrough 20 Crew Profile View Basic Crew Details View Role details View Crew Records View Crew attributes View Contact Information Update selected information

21. Module Walkthrough 21 Stations Station Manager Information Other Station Related Information Hotel Details Transport Details Medical Information

22. Module Walkthrough 22 Appraisal Create Appraisal Details by Appraiser View and Confirm Appraisal Details by Appraisee Submit Appraisal Feedback

23. Module Walkthrough 23 Crew Training View Training Calendar View Training Plan View Trainings attended and Results Submit Feedback for the Training attended

24. Module Walkthrough 24 Library Provision to upload important documents and give access to crew members to access it Provision for the intended readers to download these documents

25. Module Walkthrough 25 Claims View and Submit claims Edit and Delete New Claims

26. Module Walkthrough 26 Reports Allowance Report General Declaration Report Voyage Report Compliance Report Seniority/Bid Group Report Individual/ Cumulative Flying Hours, Credit Hours, Duty Hours, Stick Hours China Crew List Report

27. Module Walkthrough 27 Admin Module Manage Users and Roles Manage Access Permissions Manage UI Configuration (Theme, Front screen image, Logo) Switch User Manage Documents in E-Library Auto User Creation

28. Module Walkthrough 28 Login Module Single Sign On Auto creation of Crew Users Login through Login Page Password Security Complex Passwords Expiry of Passwords after predefined period Login Time out after a predefined inactive period Maximum incorrect attempts Restriction to use past passwords Forgot Password Feature Change Password

29. Case Study 29 Customer One of the major Airlines operating out of Asia 7000 crew Challenges Lot of paper intensive manual work – both administration and communication Delay in processing causing frustration Considerations for implementing iFlight Crew Web Portal Better performance Real time data Claims, Leave, Vacancy application, Swaps and Rosters made paperless Product based – hence access to future upgrades/enhancements

30. 30 Crew Portal Technology Software Stack Apache 2.2 Jboss 5.1 (preferred) / WebLogic 11 (preferred) / WebSphere 7 Oracle 11g Scalability Current largest Crew base Crew Portal is 7000 crews. Concurrent request hitting CWP estimated at 40 (between 25 and 50) Internal testing has proved that Crew Portal is scalable at 150 concurrent requests. 150 concurrent request map to about 500 concurrent sessions Have not tested above 150, so this is not a hard limit. Availability Horizontal and Vertical Scalability supported Clustered Server deployment

31. 31 Crew Portal Screenshots

32. Mobility 32

33. iFlight Evolution 33 On the MoveAt HomeOffice iFlight CrewiFlight Crew PortaliFlight Crew Mobile Enables the Crew and the Airline always connected and updated

34. Mobility Platform 34 Self Service Business Process Improvement Operational Effectiveness Increase Crew Satisfaction Emotionally Connect iFlight Crew Mobile v 1.0 (Released) Roster view Roster changes Notifications/Messages Acknowledgement iFlight Crew Mobile v 2.0 (Apr 2014) e-Swap (Duty Swap) Leave Bidding Crew List Qualification/expiry Flight/Duty hours statistics Multi OS compatibility (PhoneGap) iFlight Crew Mobile v 3.0 Integration with Phone/Private Calendars Tablet compatibility Management Portal – KPI/Dashboards Social Network Integration A mobility platform for improving crew satisfaction while bringing process improvement, improving operational effectiveness and reducing administrative effort

35. 35 Mobility Walkthrough

36. 36 Login Securely with User Name and Password

37. 37 Mobility Walkthrough Main Menu View Roster Messages Duty Swaps Leave My Data

38. Mobility Walkthrough 38 View Notifications – Roster Changes and Important Messages View and Acknowledge Roster Changes Read and Acknowledge Important Messages Notifications

39. Mobility Walkthrough 39 Dashboard of Roster Changes and Important Message Notifications Roster view – Calendar, Details Notifications and Acknowledgement View Monthly Roster Details View Weekly Roster Details Roster Pairing Details Activity Details

40. Mobility Walkthrough 40 Message Listing View Important and General Messages Message

41. Mobility Walkthrough 41 Duty Swap Main Menu Notice board Advertisement/Wish List My Advertisements My Offers

42. Mobility Walkthrough 42 Notice Board List of Advertisements in Noticeboard Advertisement Details Offer Screen Advertise Screen My Advertisements Offer received against My Advertisements Validate Swap My Offers Details of the Advertisement from My Offer Duty Swap

43. Mobility Walkthrough 43 Leave Main Menu Apply Leave Leave Status

44. Mobility Walkthrough 44 Leave Bid Slot and Leave Calendar Leave Entitlement Bid Status Bid Details Leave

45. Mobility Walkthrough 45 My Profile My Statistics My Qualification My Data

46. Mobility Technology & Benefits 46 HTML 5 based User Interface Bring Your Own Device: crew is free to use their choice of mobile o Works with: o iPhone/iOS o Android o Blackberry o Windows Phones Option of Zero Footprint client Web-based and secured, no clients or app to be installed: Faster rollout and easy maintenance (however, the roadmap also has the application interface using Phone Gap to work with multiple Oss as app) Integrated with iFlight Crew Modular, but well interfaced with iFlight Crew: real time and reliable data from the operations compared to third party apps Web services based solution iFlight Mobility access business functions through web services, enabling to integrate with any other crew management systems capable of communicating through web services.

47. Thank You © IBS Software Services 2014