1. SWAN – SOCITM Regional Meeting
Dennis Betts &
Ron MacDonald

2. Content Introductions What is SWAN? Progress to Date
Contract Structure
Governance
NSS SWAN Team
Engagement Process
SWAN Costs
Potential Benefits
Progress to date with Tranche 2 Customers / Local Authorities

3. Introduction
NHS National Services Scotland (NSS) - Information Technology
Dennis Betts
IT Business Partner - Accelerated Shared Services Programme (ASSP)
Ron MacDonald
Head of National Infrastructure + Head of SWAN Service

4. An enabling infrastructure for the Scottish Public Sector
What is SWAN?
The Scottish Wide Area Network (SWAN) will deliver a single, secure public services communications network available for the use of any, and potentially all, Public Sector Organisations within Scotland.
An enabling infrastructure for the Scottish Public Sector
Catalogue
Services
Shared
Services
Bespoke
Services
Value
Added
Services

5. Flexible Site Connectivity Flexible Site Connectivity
SWAN Architecture
PSN N3
JANET
Internet
External Networks
Secure Gateway
DNS
NTP
RAS
Content Filtering
GLASGOW
Secure Gateway
DNS
NTP
RAS
Content Filtering
EDINBURGH
Peering, Security and
Shared Services
SWAN
National MPLS
Core network
SWAN
Regional Network
SWAN
Regional Network
Connectivity
Flexible Site Connectivity
Flexible Site Connectivity

6. Approach Systems Integrator approach ….most appropriate supplier
BTW, BTO, VMB, VF and TTB all engaged
High-capacity core network, covering 6 key nodes across Scotland
A wide range of standard Catalogue services
20 bandwidth and 6 technology delivery options
Security options - IL0 and IL2 initially – IL3 to follow
PSN and ISO27001 compliance
SWAN Network Operations Centre in Scotland
Online Service Information Portal
Bespoke and Value Added Services

7. Catalogue Services 54 initial Connectivity Catalogue Items
Different performance characteristics and SLA based on technology
Bandwidths from 500k to 1Gb
Range of delivery technologies
ADSL2/ADSL2+
Bonded ADSL
Ethernet First Mile
Asymmetric EFM
Fibre-to-the-Cabinet
Wireless
Fibre
Resilient options
Internet
Point-to-point
User and site VPN

8. Shared Services Third Party Gateways
Internet – 2 x 3Gb/s active/active (10Gb bearer)
Janet – 2 x 10Gb/s active/active
N3 – 2 x 1Gb/s
PSN – 2 x 100Mb/s
Shared Services
DNS (hosting and resolution)
NTP
Mail Relay (including AV, anti-spam)
Web filtering (IWF and URL)
Secure Gateways (internal and external)
Remote Access (per-user cost)
Network monitoring (Solarwinds Orion)
CPE management and support
Value Added Services

9. Progress to Date
Core Network and Shared Services established, tested and available for use
SWAN Programme - Site Transition Status
Site Transitions to SWAN Complete
440
Education Scotland 3
PFS
NHS Non-Cloud (N3) 8
NHS Non-Cloud (Non-N3)
NHS Cloud
429
Programme - Non Cloud Transition Status
Updated:
30 September 2014
Site Status
Total
EdS
PFS
NHS
Not Ordered
333 1
277 55
Order Placed & In Progress
256 46 99
111
Order On Hold
134 12
122
Site Ready for Transition (Awaiting Regional Network) 44
Site Ready for Transition (Regional Network Ready) 31 7 23
Transition to SWAN Complete 11 3 8
Total Sites
809 51
395
363
Transitions for PFN & West Lothian Council yet to start

10. SWAN Contract
14th February 2014
31st March 2020
31st March 2023
31st March 2026
Framework Call-Off Period – 6 years
Window for placing Orders - 3 years
Managed Exit - 3 years
The Framework Agreement will continue until the last Call-Off Contract has expired being a date no later than 31st March 2026
No new Call-Off Contracts may be entered into after 31st March 2020
Call-Off Customers are entitled to continue placing Orders until 31st March 2023
All Orders placed must expire on or before 31st March 2026

11. Shared Services Call-Off Contract
Contract Overview
Framework Agreement
Membership Agreement
Call-Off
Contract
Call-Off
Contract
Call-Off
Contract
Call-Off
Contract
Shared Services Call-Off Contract

12. Contracting Methods Single Call-Off Customer
Perform all obligations without support – may suite larger organisations
Direct contractual relationship between all parties
Establish a new Contractual Hub
Perform OR share all obligations for the benefit of all Public Sector Bodies (Service Recipients) within the Contractual Hub – may suite groups of organisations with a commonality
“Lead” organisation contractually responsible on behalf of Service Recipients
Join a Pre-Existing Contractual Hub
Join via a Change Control Note (CCN) to an pre-existing Call-Off Contract
May provide local administrative, operational and financial benefits
Join a Pre-Existing Contractual Hub
Cost and complexity of setting up and running own contract may be out of proportion to the cost of the SWAN services

13. SWAN Governance Management Board
Ultimately accountability for oversight of SWAN Services
Strategic decision making forum ensuring policy and strategy alignment
Directing NSS to administer SWAN Framework Agreement & Shared Services Call-Off
SWAN budget management and cost apportionment
Vetting and subsequent approval of new Members and on boarding of new Call-Off Customers
Design Authority
Considers design, technical, architectural, resilience, innovation and security matters of SWAN Services
Key role in reviewing possible additions and deletions to the Catalogue and Shared Services
User & Delivery Forum
Considering and liaising with Call-Off Customers in relation to all matters regarding the delivery and functioning of the SWAN Services
Discussing concerns, difficulties and issues for potential escalation to the SWAN Management Board

14. NSS Role and Responsibilities
Contracting Authority for the Shared Services Call-off Contract and the Framework Agreement.
Central Management service provider for SWAN
Twenty Eight responsibilities
Core NSS Services
Detailed in the Membership Agreement
Summary as follows

15. Core NSS Services Contract management Service Catalogue management
Administration of SWAN Management Board, User forum, and Design Authority
Financial management and billing
Service management
Project management, including risk and issues log
Architecture management
Security management
One to one meetings with Call-off Customers during transition phase.

16. SWAN AUTHORITY TEAM Full time Resource Andy Robertson Dennis Betts CLO
Director IT /
Senior Supplier
Ron MacDonald
Head of SWAN
Service
Colin Howarth
SWAN Security
Manager
John Potts
SWAN Technical
&
Architectural Support
Roddy Cameron
SWAN Contract
Ian Tootill
Finance Support
Ian Cordner
SWAN Service
CLO
CMS
Legal Support
Ross Walker
SWAN Project
Project Support
Service Support
Technical
Dennis Betts
SWAN IT Business
Partner
Full time
Resource

17. Customer Engagement Process

18. SWAN Costs NSS Capita Amount 18 Catalogue £ Variable Shared Services
Increased based
on chosen SLA
Shared Services
Set-Up
£6.4m over
6 years
Transition Charge
£ Variable
Currently £404k
per annum
Contract
Management
20% of £404k
share or £1k min
Member Transition
Management
£2k
Legal Review

19. High Level Benefits Market favourable circuit costs
Each circuit competed via service integrator model & gain share mechanism
Reduced Tranche 2 Customer WAN Procurement time & costs
Greater technical credibility:
Improved bandwidth
Full use of all access connection technology methods
Greater network resilience, availability and security
Increased presence in rural areas
Shared Services included as standard
Potential for further benefits through Value Added Services enabled by SWAN e.g. collaborative environments & data sharing

20. Building the ROI for SWAN Connectivity Services
SWAN offers a range of benefits and it is important that you are comparing like for like.
SWAN – Benefits Realisation
Capita will be happy work through this with each Tranche 2 Customer
Andy Williamson has also produced a benefits realisation document that will assist you in this process
Shared Services
Included in the service
Value Proposition
Zones
Site Numbers = discounts
Supports PAN Public Sector Collaboration

21. Tranche 2 customer engagements
Additional 2,500+ sites

22. Key messages Sharing of data and information
It is more than connectivity
Discounts for all, as new customers join

23. Questions