1. Charitable Reuse A Sensible Option for Clients’ Surplus Assets Supports Clients, Supports Sales, Supports Relationships, Generates Revenue January 2013

2. Charitable Reuse Matches clients’ surplus furniture & equipment with U.S. and international nonprofit organizations for disaster relief and economic development. Jamaica Nicaragua

3. Clients want (demand) a solution for surplus assets: Replacement with new purchase Emptying warehouse space Renovating Downsizing Clients love reuse – a great story, the right thing to do, sustainable Clients’ budgets love reuse – cheaper than surplus throwing away Another client service: Value to the client – a reason to call outside the sales cycle Value to Steelcase dealer – labor, project management Why Charitable Reuse?

4. Charitable Reuse What Types of Surplus? Education: Classroom, Administrative, Residential, Athletic, Science/Lab Healthcare: Patient Room, Exam Room, Administrative, Equipment, Supplies Corporate, Gov’t: Office, Reception, Conference Other: Kitchen/Cafeteria, Library, Lab, Casework, Doors, Windows If you can imagine it being used again, we can use it Bellarmine College Prep., San Jose, CA

5. Charitable Reuse Where Does It Fit? Part of a management hierarchy: 1. Refurbish / Repurpose 2. Buyback / Resell 3. Charitable Reuse 4. Recycling for wood and metal Costs less than throwing away (1 Trailer = 4 rolloff containers, with equal labor) Simple, comprehensive, turnkey process Nicaragua

6. Charitable Reuse For Real? More than 1,400 Projects Over 400 Clients in 23 States More than 40 Million Pounds Diverted from Landfill Project Size: 4-5 Desks to 34-35 Tractor Trailers Surplus Sent to 51 Countries and 25 U.S. States

7. Mexico Canada Trinidad & Tobago Haiti St. Lucia Kazakhstan USA Chile Peru Guyana Jamaica Dominic. Rep. Guatemala Belize Honduras Nicaragua Grenada El Salvador Philippines Myanmar Russia Israel Ethiopia Senegal Sierra Leone Liberia Niger Nigeria Zambia Tanzania Portugal Uganda Ukraine Romania IRN The Recycling Network Worldwide Recipients Dominica Turks & Caicos US States Arizona California Connecticut Florida Georgia Kentucky Louisiana South Carolina Maryland Massachusetts Mississippi New Hampshire New Jersey New York Ohio Rhode Island Maine Tennessee Texas Vermont Armenia Hungary Moldova Malawi Austria

8. Process: Three Steps 1: Pre-Project a)Other disposition options (repurpose, resell) b)Initiate project at www.ir-network.com/Steelcasewww.ir-network.com/Steelcase c)Gather project details Inventory Labor (dealer, client or IRN?) Logistics (schedule, access, etc.) d)Proposal Charitable Reuse

9. Process: Three Steps 2: Proposal Three Elements: 1. Administration / Management 2. Labor 3. Containers Recycling Options Absorbs items not in highest demand for reuse (e..g. panels) Revenue to offset other costs associated with reuse Proposal Review and Modification

10. Charitable Reuse Process: Three Steps 3: Project Empty the Building Load the Containers or Trailers Send Them Away As simple as throwing surplus away Loading furniture for shipment to Haiti (Business Furnishings, Univ. of Notre Dame)

11. Charitable Reuse Process: Reporting Post-Project Photos / Video Documentation / Close-out package Publicity Opportunities Ukraine

12. Charitable Reuse - Examples Booz Allen Hamilton (Arbee) Downsizing, moving to home office + hoteling business model More than a dozen locations DC to San Diego, thousands of workstations plus private offices, conference, reception, etc. Labor: Arbee or local Steelcase dealer Destination: Multiple (20% - 50% recycled, dep. on location)

13. Charitable Reuse - Examples Genzyme (Red Thread) Emptying corporate headquarters (built a new one) ~3,800 pieces: 30% redeployed by owner, 35% reused, 35% recycled for commodity value. Liquidation tried and failed. Labor: OENE Destination: Christian Appalachian, Easter Seals

14. Charitable Reuse - Examples Howard University Refreshing ~200 rooms in 8 dormitories (325 sets), plus 700 mattresses Five-day window between move-out and move-in Labor: Olympia (10-man crew, divided and re-divided) Destination: Guatemala, El Salvador, Nicaragua

15. Charitable Reuse - Examples Lahey Clinic (MA) Renovating kitchen and cafeteria, ~700 pieces Committed to Haiti earthquake relief Haiti ports damaged; Furnishings stored and re-loaded Labor: Tobin (Lahey’s mover)

16. Date: August 2- August 31, 2011 Location: Boston, Mass. Details:9,643 pieces of surplus furniture totaling 832,320 pounds Destination: El Salvador, Nicaragua and Jamaica IRN: Mark Lennon Date: 8/31/2011__ Boston office furniture in place and in use in Spanish Town, Jamaica Office furniture being delivered to Nicaragua On behalf of residents of San Salvador, El Salvador, Managua, Nicaragua, and Spanish Town, Jamaica, IRN expresses sincere appreciation to Genzyme, Inc. for the gracious provision of surplus office furniture. Office furniture loading in downtown Boston

17. Charitable Reuse What’s next? Consider IRN a resource Identify opportunities Get projects in the pipeline www.ir-network.com/steelcase IRN contact: Mark Lennon (m) 603-496-7908, mlennon@ir-network.commlennon@ir-network.com Details Proposal Implementation Haiti