2. Total Home A fresh approach

12. What’s available? Community care grants / social work support Furnished lets – GHA & Other Friends and family donations Decorating grants – housing associations Homeless support services Starter Packs Ad hoc support –housing associations

13. What if….?

14. You have no belongings? You are ill? You don’t know Glasgow? You can’t get a van ? You don’t understand much English ? You have no money? You have no family / friends? You don’t know where to start?

15. Why? Lack of furniture / condition of house - key reason for tenancy breakdown People being given a set of keys with nothing else Arrears at early stage of tenancy / unable to move in Increasingly vulnerable referrals to Fab Pad

16. Our approach What person wants and needs as starting point Things to happen faster Help with all aspects of making a home at the same time Practical help Flexible cash / in kind support

17. The idea… “One stop shop” Helping people source what they need as quickly as possible to make the home they want. Hope House Mobilised resource -staff & cash. Consulted with Housing Assoc. Worked with 7 new tenants Learned along the way

18. What we did… Hope House Mobilised resource -staff & cash. Consulted with Housing Assoc. Worked with 7 new tenants Learned along the way

19. Total Home Early Pilot Referral Visit / take to new home Take stock Shopping / sourcing Engagement

26. What we learned… Intensive transition support from hostel to tenancy Help tenant feel valued, have choices, be excited about new home Longer engagement, not a quick fix

27. Faz’s story

28. Total Home Pilot Autumn 11 Further test model with 10 young people Partner with Glasgow Furniture Initiative & 4 Housing Assocs – create furniture supply Evaluate, homelessness, social & financial impact Scope social enterprise, scale up & funding potential Create furniture supply Intensive transition support from hostel to tenancy Make tenant feel valued, have choices, be excited about new home Longer engagement, not a quick fix Mobilised resource -staff & cash. Consulted with Housing Assoc. Worked with 7 new tenants Learned along the way

29. Delivery Partners Impact Arts Glasgow Furniture Initiative Glasgow Homelessness Network Spruce Carpets

30. Support Partners Glasgow City Council Glasgow Housing Association Glasgow Social Enterprise Network Big Lottery – Investing In Big Ideas Pilot cost - £35K including evaluation and research

31. What do you think of Total Home? What really needs to happen in Glasgow to enable us to respond to the needs of vulnerable new tenants?