1. Twelve Rules of Success
By Bill Marriott

2. Learning Objectives:
To understand and learn from Bill Marriott, CEO & Chairman of a visionary company - Marriott International on how to apply the company’s basic principles that have made them successful.

3. In a changing world, there is always room for improvement
1. Continually challenge your team to do better

4. Give your employees – and they will give back to you
2. Take good care of your employees and they’ll take good care of your customers, and the customers will come back

5. They help you to make the difference
3. Celebrate your people’s success, not your own

6. Improve your knowledge & skills continuously… there is always something new to learn
4. Know what you’re good at and mine those competencies for all you’re worth

7. Do not procrastinate… better to take chances then to do nothing
5. Do it and do it NOW. Err on the side of taking action

8. He who listens well, learns well
6. Communicate. Listen to your customers, associates and competitors

9. The benefits of Hands-On Manager who does not manage behind the desk
7. See and be seen, Get out of your office, walk around, make yourself visible and accessible

10. The benefits of Hands-On Manager who does not manage behind the desk

11. 8. The Devil is in the Details – Success is in the Systems
Success is never final
8. The Devil is in the Details – Success is in the Systems

12. Attitude vs Aptitude You got to love what you do…
9. It’s more important to hire people with the right qualities than with specific experience

13. Providing consistency in Quality & Service
10. Customer needs may vary, but their bias for quality never does

14. 11. Eliminate the cause of a mistake. Don’t just clean up
Learn from Mistakes
11. Eliminate the cause of a mistake. Don’t just clean up

15. 12. View every problem as an opportunity to grow.
Looking forward………
12. View every problem as an opportunity to grow.
(If there is no problem, you won’t be here)

16. 12 Rules of Success by Bill Marriott
Question?

17. 12 Rules of Success by Bill Marriott
End
12 Rules of Success by Bill Marriott