2. The Importance of Fostering Student Leadership Steven Grossman Northeastern University ResNet Symposium 2011

3. The Importance of Fostering Student Leadership Why My Passion? Me, Circa 2003

4. The Importance of Fostering Student Leadership Today’s Main Ideas Top Performers -- Top Priority When Peers Lead, Everyone Benefits

5. The Importance of Fostering Student Leadership About Northeastern 19,856 students –8200 On-campus Experiential learning (Cooperative Education) Urban Campus in the Heart of Boston

6. The Importance of Fostering Student Leadership “Responsibility is transformational.”

7. The Importance of Fostering Student Leadership A “Typical” Student Employee Intelligent and curious Track record of academic success Passionate about technology Gone in 4 years (5 at NEU!)

8. The Importance of Fostering Student Leadership The ResNet Team Dynamic Part On-Campus JobPart Extracurricular Activity

9. The Importance of Fostering Student Leadership Our Balancing Act Professionalism Performance Discipline Enjoyment Experience Creativity

10. The Importance of Fostering Student Leadership “It’s when no one is asking you to work that you should worry!”

11. The Importance of Fostering Student Leadership The “10-80-10” Rule High Performers Low Performers Average Performers

12. The Importance of Fostering Student Leadership One Possible Management Strategy Jack Welch –Former CEO of GE Fired bottom 10% every year!

13. The Importance of Fostering Student Leadership The High Performer Paradox Management High Performers Average and Low Performers assigns more work to focuses attention on

14. The Importance of Fostering Student Leadership The High Performer Paradox Management High Performers Average and Low Performers resent assigns more work to focuses attention on

15. The Importance of Fostering Student Leadership The High Performer Paradox Management High Performers Average and Low Performers resent assigns more work to focuses attention on

16. The Importance of Fostering Student Leadership An alternate strategy… Management High Performers Average and Low Performers assigns more work to focuses attention on

17. The Importance of Fostering Student Leadership An alternate strategy… Management High Performers Average and Low Performers work directly with & lead by example

18. The Importance of Fostering Student Leadership Who Benefits? Student Leaders Student Staff Your Customers YOU!

19. The Importance of Fostering Student Leadership “Leaders get the job done, regardless of rank or title.”

20. The Importance of Fostering Student Leadership Student Leader Development vs.

21. The Importance of Fostering Student Leadership More Structured Approach Assigned “leadership” roles –e.g. Student Supervisor Better for larger organizations For more info on this approach: Sunday, Session 5 “Working Together: Giving Students the Professional Edge” Erin Nettifee

22. The Importance of Fostering Student Leadership Less Structured Approach Leadership roles unassigned or ad-hoc Better for smaller organizations NEU ResNet –40 employees –Open weekday business hours –Walk-in Support only

23. The Importance of Fostering Student Leadership NEU ResNet’s Mission Statement Outstanding Customer Outcomes Commitment to Customer Service Hands-on Technical Education

24. The Importance of Fostering Student Leadership Dan (Manager) Joe (Supervisor) Steve (Analyst) Co-ops, GAs, Senior Techs Student Staff System Admins Project Team Leads Project Team Members Floor LeadershipProject Leadership

25. The Importance of Fostering Student Leadership Floor Leadership No specialized knowledge required GA’s/Co-op’s play special role Peer leadership fosters good habits and hard work

26. The Importance of Fostering Student Leadership System Administrators Maintain All Internal Systems and Servers “Supervise” Project Leads Continuous Presence Required Extra Responsibilities (“on call”)

27. The Importance of Fostering Student Leadership Project Leadership Project Leads as Staff Sergeants Every Project has 1-2 designated leads 15 different project leads Main undergrad leadership track

28. The Importance of Fostering Student Leadership Project Management FTS to oversee all aspects Set clear expectations Holistic view of office as “system” Excellent training for future software developers

29. The Importance of Fostering Student Leadership Benefits We’ve Seen Greatly increased staff participation Fewer staff “points of failure” Limited FTS manhours optimized More projects  Better outcomes Greater job satisfaction/enthusiasm

30. The Importance of Fostering Student Leadership “Effective leadership is infectious.”

31. The Importance of Fostering Student Leadership Building Your Student Leader Base Start during hiring/training Assess interpersonal skills Calls for action/project proposals Nurture nascent leadership

32. The Importance of Fostering Student Leadership “No one wants their work to go unappreciated.”

33. The Importance of Fostering Student Leadership Recognizing Your Leaders Official Job Titles/Leadership positions Higher wages/bonuses Public Appreciation –Tech of the Month –Recognitions on wikis/websites/newsletters –Public thanks at project completion

34. The Importance of Fostering Student Leadership ResNet Alumni Dinner & Award Ceremony

35. The Importance of Fostering Student Leadership Presentation Review http://www.resnetsymposium.org/rspm/evaluation/

36. The Importance of Fostering Student Leadership “Leading others is a tremendous responsibility: to lead someone is to reshape their world.”