1. Involving people in partnership working Steve Inett Strategic Area Manager (Dover, Shepway and Thanet)

2. Aim Barriers for all Value People = clients/service users/customers/ rough sleepers etc

3. Barriers Social Personal

4. Social Barriers The Media

5. Politics

6. Trust

7. Inequality & Poverty

13. Status

15. Globalisation

16. Personal / Personality issues

17. Status Quo bias We’re unhappy, but everyone else seems fine Herd mentality Put things in boxes

18. We love the Status Quo

19. We follow the herd

20. We put things in boxes

21. Qualities vs Circumstances

22. Performance

23. We’re unhappy but everyone else seems fine

24. Crisis NO ONE’S PRIORITY

25. Changing attitudes

26. Positives

27. Actions Actively invite comments and be open to them Include people in current forums and meetings – justify the outcomes achieved

28. Consultation Events Difficult to encourage people along Dominated by vocal few Not representative Herd culture

29. Involvement Keep it local Provide forums for different groups to come together and gain an understanding Meet re. specific issues Allows better management of the group than events

30. How? Link: Supporting People provider client forums Neighbourhood groups Mental Health user groups Housing Associations Existing voluntary groups Porchlight forums are not just about feedback on the organisation, but on any issue

31. What people bring New insights Enthusiasm Common sense Porchlight forums have already looked at issues such as Letting Agency fees, financial inclusion (event planned for February), housing services, hardship funds, Jobcentre service

32. Potential issues that could be worked on in partnership Housing information and response Health priorities Implementing benefit changes

33. Thank you