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Division of Student Affairs Latino Resource Center April 21, 2009
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Latino Resource Center: An Overview Benchmarking Process Results Best Practices Implications
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Mission: Our mission is to recruit Latino/a students to NIU, increase the retention rate of Latino/a students, and provide cultural, social, and academic programs that enhance the quality of life of all NIU students. Vision: The LRC strives to be nationally recognized for its level of commitment to students and the surrounding community, as well as providing multi- disciplinary collaborations.
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Review current practice in serving Latino students across the country Identify best practices and examples Identify gaps and possible areas for improvement
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Areas of benchmarking: General Information Staff Initiatives Services/Resources Partnerships/Collaborations Financial Information Assessment Methods
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General Information What is the percentage of Latinos on your campus? Does your department fall under Academic Affairs or Student Affairs? What is the mission/goal of your center? Staff What is the total number of employed persons at your center? What type of training do you mandate for your employees? What is the organizational structure of the center? How many graduate students are employed with your center? How many undergraduate students are employed by your center? How often are staff meetings held, and what is reviewed at the meetings? What committees or boards are incorporated with your center?
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Initiatives What retention programs does your center offer? What kinds of functions or events are held/hosted by your center? What type of involvement or service does your center contribute to the community? Services/Resources In what ways does your center offer academic support? What kinds of workshops are held in your center? How does your center offer financial assistance for Latinos (scholarships)? What types of campaigns or civic engagement are promoted through your center? What kind of paraprofessional development is offered by your center?
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Partnerships/Collaborations What other centers/departments does your institution collaborate with? Which campus resources assist your center in serving Latinos? Does your center collaborate with other universities? (If yes, which universities do you work with, and what projects do you collaborate on?) What Greek and non-Greek student organizations work collaboratively with your center? Financial Information What is the budget of your center? What type of organization funding does your center receive? (Federal v. State) Does your center receive any financial assistance from grants?
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Assessment Methods How is the work progress of the staff evaluated at your center? Does your center use pre/post evaluations of its programs? How does your center analyze its success?
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Benchmarking Partners: Big 10 - University of Iowa-Latino Native American Cultural Center (LNACC) Purdue University- Latino Cultural Center University of Minnesota-Hispanic/Latino/Chicana Learning Center MAC - Western Michigan University-Multicultural Center (MCC) Ohio University- Multicultural Center Ball State University- Multicultural Center Other - UC Santa Cruz -The Chicano Latino Resource Center Claremont University -The Chicano/Latino Student Affairs Center University of Connecticut- Puerto Rican/Latin American Cultural Center (PRLACC) Tufts University- Tufts Latino Center Chicago State University- Latino Resource Center
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All the centers fall under the Division of Students Affairs
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What type of training do you mandate for your employees? Staff professional development and diversity training.
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What retention programs does your center offer? Mentoring programs
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In what ways does your center offer academic support? Tutoring programs
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Which campus resources assist your center in serving Latinos? Admission office, resource centers, and academic units.
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What is the budget of your center? Budget for programming: $4,000.00-$30,000.00
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Surveys, attendance rates, and student feedback.
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UC Santa Cruz Internship program Claremont University Academic support programs Events and workshops for cultural, social, and leadership development Purdue University Academic support Paraprofessional development University of Minnesota Community involvement Academic support
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Continue to work on improving the retention and graduation rates of Latino students by further developing the F.R.E.S.H. tutoring program which is designed to enhance student academic performance. Collaborate more closely with Career Services to increase the number of Latino students receiving internships and possibly develop an internship program.
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Questions
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The Benchmarking Book by Michael J. Spendolini, 1992
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