2. Serving the first course Refilling wine glasses Meeting 7 Subject: V0032 - Restaurant English Year: 2009 - 2010

3. Bina Nusantara University 3 Brainstorming 1.What is the other term for the first course? 2.Give some examples of first course.

4. The steps in carrying a tray in the shoulder carry position Pull the tray so that it projects 15 cm from the edge of the table or tray-stand Slide your left hand under the tray so that your palm is under the heaviest part of the tray Bend your knees and lift the tray off the table Carry the tray at shoulder height. Keet the tray steady with your right hand Bina Nusantara University 4

5. Steps in delivering the first course 1.Check the dishes in the food order to make sure they are correct 2.Put the dish on the tray 3.Carry the tray to the table using the shoulder carry position 4.Set the tray don on a tray stand 5.Double check the food order, before serving 6.Announce the meal as you serve it 7.Serve ladies first 8.The host is served last Bina Nusantara University 5

6. The steps in refilling wine 1.If you see wine glasses only a quarter full, refill it 2.Pick up the bottle of wine from the stand and top up the glass 3.Guests cover their glass with their hands mean they do not want more wine 4.Offer another bottle of wine if the bottle is almost empty 5.Put the bottle bask into the wine bucket Bina Nusantara University 6

7. The steps in taking beverage order 6.Explain the ingredient as well if asked 7.Apologize if the item a guest order is not available, recommend an alternative 8.Offer an extra side dish, extra vegetable or salad 9.Repeat guest order 10.Ask the guests for confirmation that the order is corrct 11.Tell guests you will back with their meal Bina Nusantara University 7

8. Important phrases Specialties (in restaurant) = certain food items that are freshly made or avaialable on that day or week Starter = another name for the first course of a meal The main course (entress) = the biggest part of the meal, such as meat or fish Run out of [something] = that item is finished or used up and there is no more left Ingredients = the different food items used to make a certain dish Bina Nusantara University 8

9. Order of service Without host, serve: First, all the ladies, in a clockwise direction. Then serve the gentlemen. With host, serve: First - lady or gentleman to the right of the host Second - other ladies Third- gentlemen Last- host Bina Nusantara University 9

10. Important phrases The first course = starter, appetizer or entree in American style restaurants the main course is often called the Entree host/hostess = the person who invites others to a meal or function Announce = to say out loud Double check = check a second time Bina Nusantara University 10