1. Public Realm Contract Recycling and Cleansing

2. Public Realm Contract A single contract that creates management and operational integration of the following services across all public areas, including parks, open spaces and land managed by Brent Housing Partnership. Household waste and recycling collections Commercial waste collections Cleansing Grounds maintenance Burial services and Gritting

3. Public Realm Contract The Vision for the Public Realm Contract is to: Improve the way Brent “looks and feels” to visitors, businesses and residents; Encourage greater consideration by residents and communities of waste as a resource through emphasis on reduction, reuse, recycling and composting; Promote a greater sense of civic pride and a stronger local identity.

4. Cleansing Objectives An integrated, localised approach to all cleansing Achieve our cleansing targets Services that maximise the amount of waste segregated for reuse, recycling, compost and recovery across all land use types

5. Integration An increased visible presence, staff accountability, and integration of services into the community. Cross skilling between services and an increased pool of cross service knowledge. Better control of resources and service delivery Reduction in non-productive travelling time and the environmental impacts of travel Faster response times to problems, requests for rectifications and emergencies Increased levels of cleanliness and public satisfaction

6. Recycling All waste swept up from footways or removed from litter bins will be separated into clean recyclables and residual waste. Waste items will be placed into the appropriate compartment of the sweeper's barrow which will be lined with a sack of the appropriate colour code. When full, the sacks will be removed, secured and left at predetermined collection points along the route for collection by the mobile collection teams. 400 black lockable bag storage bins are placed throughout the borough. These are the only points that full bags of cleansing waste can be deposited No bags left out on the street for collection in the future.

7. Maximising Recycling Veolia require all its employees to take responsibility for increasing the recycling rate on the contract. This is done partly through incentives. Veolia have committed to distributing 70% of all the financial reward they receive for overachieving on the recycling target to employees working on the contract. Veolia monitor and assist with enforcement for all recycling banks within Brent. This will help ensure the banks are clean, easily accessible and viewed positively by the public. Veolia have introduced split body caged vehicles in order to collect bagged recyclable materials separately to waste.

8. Maximising Recycling All sweepers receive annual training on how and what to recycle. This will include a pictorial guide and video. Agency and new employees receive the same training on how and what to recycle before they start working. Managers undertake ad hoc visual spot checks of the content of the sweepers' barrows and street cleansing bags to check the quality of recyclable materials segregated. Veolia review the number of on street recycling containers and their locations to determine their effectiveness. Veolia develop promotional campaigns and review the effectiveness and legibility of the signage around the recycling containers. Veolia has committed to introducing 10 duo bins per year of the contract.

9. Results