Data Center Infrastructure Management (DCIM)

Data Center Infrastructure Management (DCIM)
How to Sell Welcome to Data Center Infrastructure Management or DCIM – How to Sell

Learning Objectives Explain what the market trends are
Describe how to overcome objections Provide an overview of the different target buyers Outline the different DCIM competitors At the completion of this presentation you should be able to: Explain what DCIM is Provide an overview of the StruxureWare Data Center Operation Suite Outline the different modules Describe its interoperability with other offers List accessories & services 2

Market Trends So, let’s start by looking at the market trends

Market Trends + + + + + + + + + + + + + + + + Legend
Major uncertainties Trends Increasing complexity due to higher densities and the mix of new/old technology + + + Volume growth is in High-end L/XL enterprises in mature markets Higher + Regularory Compliance in mature markets + + + + + Potential degree of impact + Balance of power shift towards China dictates move to localize offer Noise Contexts + + Co-Location segment maintains strong growth Lower + + Virtualization enables Cloud for most businesses Here we see a graphical representation of some of the major trends impacting the Data Center Software Market. The trends in the top, right-hand corner are those which have the potential to increase the PAM overall, as well as have an impact on customer value. These trends include: Increased Complexity of the data center due to higher densities, increased usage, different demands etc. Volume growth is in High-end L/XL enterprises in mature markets Regulatory requirements seen in the mature markets Balance of power shift towards China dictates move to localize offer Co-los maintains strong growth and is increasingly a focus for DCIM, but with a need for a slightly different offer Virtualization, enables cloud computing for most businesses, but with applications shifted around from one virtual server to another at increasing speeds, it may cause the potential for hotspots - a great opportunity for DCIM. Rising energy prices continuously drive towards energy efficiency and green initiatives, reducing the carbon footprint Security concern both in cyber terrorism and physical security + Rising energy prices continuously drive towards green & efficiency Lower Higher + Security concern both in cyber terrorism and physical security Certainty it will happen

What’s being said about DCIM…
”Inhibitors to DCIM adoption are cost, functionality issues, the difficulty of creating and maintaining asset databases, and commitment to simple in-house tools” The 451 Group, Tier1Research, 2011 “DCIM market is estimated to be worth $240m in 2011, growing to $1.2 bn in 2016.” The 451 Group, Tier1 Research, 2011 “Data Center Infrastructure Management (DCIM) is truly one of the only areas, where facilities and IT meet to think about the business’ backbone in a tactical and strategic manner.” IDC, 2010 “Widespread belief among data center operators that it is possible to manage data centers without physical infrastructure management tools.” APC By Schneider Electric, White Paper 107, 2011 Some of the comments made by various analyst firms on the topic of DCIM “Energy savings from well-managed data centers can reduce operating expenses by as much as 20%.” Gartner Research, 2010 5 5

Overcoming Objections
Now we take a look how to overcome objections from customers

Main benefits of DCIM Problem How DCIM can help
Managers over-provision for power and cooling. Accurate modeling or monitoring reduces waste. Managers aren’t always sure where to place servers. Software identifies optimal placing of servers. Managers can’t account for energy use, or map energy or carbon use against servers, services and workload. Measures and links utilization and power use. Managers don’t know how well they are doing; performance metrics are inaccurate or difficult. Can create instant metrics. Managers don’t always know what all power-drawing devices are doing – if anything. Identifies all power-drawing devices and monitors behavior. Hotspots and other problems detected late, or by staff in aisles. Potential problems identified before they occur. DCIM is well-positioned to help customers overcome their data center issues, and the table here helps outline some of the main problem areas and how DCIM can help.

Main benefits of DCIM Problem How DCIM can help
Managers can’t see solutions to problems in spite of wealth of data. Often uncertain about best option. Key data available in one integrated application. Available power, space and cooling are unused, despite shortage where it’s needed. (‘Stranded capacity’) Mismatches in availability and demand of power, space and cooling are identified. Raising of temperature set points, use of free air and other energy-saving innovations deemed risky. Changing environmental and energy use quickly picked up and acted on. Managers don’t know how well they are doing; performance metrics are inaccurate or difficult. Detailed reports of power use/carbon and cost available to executives. Executive and legal requests for power, carbon and efficiency data cannot be met easily. Software can map power-consumption patterns against ideal or normal patterns and spot anomalies. We continue to look at the problems that DCIM can solve

From Problem To Solution Mapping
…is a priority because of …. Value Proposition Downtime Missed market opportunities, revised customer loyalties, and even failed companies. Enables proactive simulation of changes to data center infrastructure. Provides alarming to notify appropriate personnel of critical issues. Wasted Rack Space Leads to inefficiencies and capacity constraints. Assures the optimal placement of assets within the rack. Delayed Server Deployment Operationally inefficient and missed expectation Assures that your physical infrastructure provides the redundancy, backup time and availability required. Wasted Energy Provides your current & historical PUE, as well as energy & cost analysis of your subsystems The need to control operational costs Mapping problems to a value proposition is key. Downtime is a priority for the customer because it could mean missed market opportunities, revised customer loyalties and even failed companies. DCIM can help through proactive simulation of change to data center infrastructure. It provides alarms to notify appropriate personnel of critical issues. Lost Man Hours Controlling energy costs at facility level Enables the capturing of the root cause of a problem and identification of the IT impact Single view of current status and alarming capability of critical issues Operating Outside of Design Parameters Inadvertent downtime

Differentiating Us From Competition
Make informed decisions An intelligent model combined with live data provides a holistic view on data center operations, guides in optimal location of new equipment and details the impact of any planned changes. Dedicated Service Team The Certified Engineers have completed a rigorous training program and extensive testing process to ensure your solution is configured according to manufacturer specifications Market Leader Recognized by analysts as market leader, providing the most comprehensive package of DCIM software from asset and capacity management to business dashboards. Built on Shared Knowledge Schneider Electric designs and manufactures physical infrastructure equipment so all software is built on the shared knowledge within the organization There are a number of characteristics that differentiate StruxureWare Operation from our competitors. These differentiators include: Informed decisions based on real-time measured data, unlike other management tools, based solely on information gathered periodically. Schneider Electric is a recognized leader in the DCIM market space StruxureWare for Data Centers offers standard products, easily deployed with highest level of quality A dedicated service team of Certified Engineers The software is built on shared knowledge within the organization Last but not least, we listen to our customers Standard Products StruxureWare for Data Centers is a suite of standard products that can be deployed with minimal service efforts, making upgrades hassle-free while ensuring highest level of quality. We Listen to our Customers In Schneider Electric we always strive to deliver the best operating software for data center customers, and take customers issues into considering when planning the next release 10

Personas Let’s talk about the customers, and get to know them a little better…

Who Is The Target Buyer/Stakeholder?
Facility Manager IT Manager CIO/CFO Eric, 47 years old Responsibility Fulfil SLA on continuous operation of data center Key Concerns Data Center Health Available Power, Cooling, Space Optimise Running of Data Center Availability and uninterrupted service Information Sources Web, technical eMagazines, Conferences Key Partners/ Influencers CIO IT Department Facilities Department Physical Infrastructure Vendors Industry Peers Jeff, 40 years old Availability of Network Hardware, Servers, Networking Equipment, and Storage Devices Integrity and availability of Information Systems Where to install next piece or rack-mount equipment Disaster recovery & Security Web, IT Magazines, IT Conferences Key Partners and Influencers Data Center Operations Chris, 48 years old Management of the Entire Company Financially accountable to the Board Cost of Running a Data Center Efficiency and Uptime to Service the Business Financial considerations Business Magasines/ Business Conferences CFO Peers StruxureWare Operation’s Target Buyers include: Data center Managers, IT & Operations Managers, CIOs and CFOs responsible for reliability and cost of the physical infrastructure, and Facilities Managers. Compelling events that drive purchasing decisions include: The physical infrastructure available to support servers and other IT hardware to meet the changing needs of the business The current and future capacity available in terms of space, power and cooling The required redundancy and backup time available 12

Target Buyer – Facility Manager
Looking to Optimize the Current Capacities of the Data Center? Need Answers to Questions Like? What is my cooling demand/power utilization? What is the actual capacity of the data center? What will happen if I move equipment? How many racks are in my data center and where are they? What is my data center efficiency? And in PUE? When am I going to run out of capacity (power)? What are my physical infrastructure trends over time? How does virtualization impact the operation of my data center? What keeps Eric up at night? Planning to modify or add to the installed physical layer of the Data Center Checking the Health of the Data Center Optimization of the Cost of Running the Data Center Human Error/Resources Physical Threat One of the 3 target buyer is the Facility Manager, we’re calling him Eric, who is looking to optimize the current capacities of the data center. He is responsible for running the data center, and is mainly concerned with the physical layer in the data center, and the efficiency aspects of the facility. We’ve outlined what keeps Eric up at night ad the questions he is likely to want to get answers for. 13

Exposing the Pain of the Facility Manager
How do you locate hotspots in your data center? Would you like to be able to monitor your entire physical infrastructure, Including 3rd party devices? Have you ever had an unplanned down time event? How do you determine where you have power/ cooling capacity to deploy the next server? Facility Manager Sales Consultant How do you know where equipment is located and what applications it runs? I’ve got some questions for you How do you keep track of current capacity and forecast future needs? Do you tell “IT” about the new power setups? These qualifying questions are meant to uncover the Facility Manager’s need for DCIM. They include: How do you determine where you have power/ cooling capacity to deploy the next server? Would you like to be able to monitor your entire physical infrastructure, Including 3rd party devices? How do you keep track of current capacity and forecast future needs? How are you notified of problems in your data center before they become critical? How do you know where equipment is located and what applications it runs? Do you tell “IT” about the new power setups? How do you know how efficiency your data center is, down to the server and CPU-level? Do you have skilled resources with the bandwidth to configure the data center management solution? How are you notified of problems in your data center before they become critical? How do you know how efficient your data center is, down to the server and CPU-level? 14

Need to Value Map For The Facility Manager
What’s the real-time status of my data center today? Need Do I have enough power and cooling to deploy the next blade server without impacting existing equipment? New technology is making computing environments more dynamic, understanding the demand and supply side of power, cooling and space in a physical infrastructure environment is more crucial than ever before. Why a Priority ? Could violate capacity limits. The higher the density of your data center, the more important it is to know the effect each physical change will have on power/cooling. How are you notified when there is an event in your data center? Qualify What is the process when you need to add equipment to the data center? Has a cooling, power, or space issue occurred lately? StruxureWare Data Center Operation provides immediate locations based notification when an event occurs in your physical infrastructure. The Schneider Certified Engineer will establish alarm notification according to your preference. =S= Solution Data Center Operation: Capacity demonstrates the impact of planned changes and provides an optimal location recommendation. Our services ensure you have the data to make educated decisions. Knowing the current status of your data center ensures the availability of your physical infrastructure Value Proposition Reduce unplanned downtime caused by overloaded physical infrastructure through informed decision making. Assurance that physical infrastructure provides redundancy, backup time, and availability required. Here we see a table that contains some of the issues and solutions for the Facility Manager. Note that the major value that Schneider offers is that the solution is configured by a “Certified Engineer”. 15

Target Buyer – IT Manager
Looking for Guidance on Where to Install the Next Rack-Mount Equipment in their Data Center without Violating Capacity Limits (i.e., Power, Cooling, Space, etc.) Need Answers to Questions Like? Will this new server impact my SLA or capacity plan? Will I cause downtime if I move this piece of equipment? What is the power draw on this piece of equipment? What is the available kW power at the rack level? Which of my servers run Windows 2003, service pack 2? Have I maintained my planned redundancy? Do I need to spread out my blade servers to ensure reliable operation? What Keeps Jeff Up at Night? Availability of physical infrastructure to support servers and other IT hardware to meet the business needs Power, cooling, and space Redundancy Human Error/Skilled Resources The next one of the target buyers is the IT Manager, we’re calling him Jeff, who is looking Guidance on Where to Install the Next Rack-Mount Equipment in the Data Center without Violating Capacity Limits (i.e., Power, Cooling, Space, etc.) He is responsible for the availability of the physical infrastructure to support servers and other IT hardware to meet the business needs We’ve outlined what keeps Jeff up at night ad the questions he is likely to want to get answers for.

Exposing the Pain of the IT and Operations Manager
How do you forecast workload and future investment to Sr. Mgt.? How do you know the potential impact of changes? What do you do when you need more servers in your data center? How do you keep track of remaining capacity and forecast future needs? Sales Consultant IT Manager Do you tell “facilities” about the content of the new servers? I’ve got some questions for you How do you know which servers run Windows 2003, service pack 2? These qualifying questions are meant to uncover the IT or Operations Manager’s need for capacity management. They include: How do you forecast workload and future investment to Sr. Mgt? How do you keep track of remaining capacity and forecast future needs? How do you know which servers run Windows 2003, service pack 2? Do you know what IT assets you have and how much capacity they are running at? How do you know the potential impact of changes? What do you do when you need more servers in your data center? Do you tell “facilities” about the content of the new servers? Where do you store your IT asset’s lifecycle information? How is your data center set up to handle virtualization and cloud based technology? Where do you store your IT asset’s lifecycle information? Do you know what IT assets you have and how much capacity they are running at? Do you have skilled resources with the bandwidth to configure the data center management solution? How is your data center set up to handle virtualization and cloud based technology? 17

Need To Value Map For The IT Manager
“When unplanned downtime causes loss of business due to unexpected cooling needs…would it help if you had the ability to predict the expected life of the data center based on growth trends of power, cooling, and space?” Need The availability of the physical infrastructure. Why a Priority ? Downtime in critical systems results in missed market opportunities, revised customer loyalties, and even failed companies. Qualify Have you ever had an unplanned downtime event? =S= Solution StruxureWare Data Center Operation provides real-time updates on the current health and status of the data center. Data Center Operation: Capacity enables planning by taking the data center as it currently stands, simulate the effect of alternative future growth and highlight the potential impact on power, space, and cooling. Our certified engineers will configure your solution to free up IT staff to attend to their day to day data center management activities. Value Proposition Assurance that your physical infrastructure provides the redundancy, backup time, and availability required now and in the future. Here we see a table that contains some of the issues and solutions for the IT Manager. 18

Looking for Financial Impact and How to Reduce Unplanned Downtime
Target Buyer—CFO/CIO Looking for Financial Impact and How to Reduce Unplanned Downtime Need to answer questions like… Have we met our regulatory requirements? What is the cost of running a data center? What is the expected life of the data center? How do you measure your data center’s performance? How do you know if an energy efficiency initiative succeeded? How do you currently negotiate power supply contracts with utilities? The last target buyer we’re looking at is the CxO, in this case we’re calling him Chris, who is looking Financial Impact and How to Reduce Unplanned downtime. He is responsible for the ROI and expected life of the data center, as well as uninterrupted service delivery. We’ve outlined the questions Chris is likely to want to get answers for. What keeps Chris up at night? Expected life of the data center ROI of the data center? Uninterupted Service delivery

Keeping Customers Happy
Software Support Contracts and Hardware Warranties Why sell Software Support Contracts? Complete support for the entire product operational life Mandatory for any technical support Mandatory for any software version upgrades (which are free) Industry standard for any software purchases – customers expect to have ongoing support 24x7 toll-free assistance for EMEA and U.S. 8x5 support for LAM, APJ and GCN Tracks service registration along with the service expiration date Peace of mind Add-on sales opportunity What do I sell? Support for the 25 base nodes received free with each StruxureWare Expert Support for all additional license keys purchased Hardware warranties for new servers and any that have fallen out of warranty (optional) An important aspect of keeping customers happy include selling them the right solution – including Software Support Contracts! The reason why we want to sell Software Support Contracts is because it provides: Complete support for the entire product operational life It is Mandatory for receiving any technical support It is Mandatory for any software version upgrades (which are free) It is an Industry standard for any software purchases – customers expect to have ongoing support Our support means 24x7 toll-free assistance for EMEA and U.S. and 8x5 support for LAM, APJ and GCN It tracks service registration along with the service expiration date Finally, it provides peace of mind and an add-on sales opportunity 20

Keeping Customers Happy
Software Service Why sell Software Services? Schneider-Electric Certified Engineers Deep technical skills and manufacturer best practices Minimize risks Leverage your software management solution as quickly as possible. Peace of mind Add-on sales opportunity Optimized solution through industry best practices Using Schneider-Electric Global Services ensure customer IT resources are available to handle their day to day needs. What do I sell? Schneider-Electric offers Standard , Pick to Order , and Customized services to implement the complete data center management solution. Another aspect of keeping customers happy and enable them to make the most of their software is by selling them Software Services! Advances in technology have created challenges for the IT manager. The need for greater visibility into data center operation is clear. As part of the Schneider Electric vision, the Schneider-Electric Certified Engineers have a focus on what’s happening in the data center today, tomorrow, and in the past. We have deployed the latest technology to provide you with tools to monitor, manage operations, capacity, and energy efficiency. We come to you with deep technical skills and manufacturer best practices. With an Schneider-Electric Certified Engineer your risks are minimized allowing you to leverage your software management solution as quickly as possible. 21

Handling Questions I have a non-Schneider data center; can I still use the StruxureWare for Data Centers Software solution? Yes, the portfolio supports multi-vendor equipment. Can your software manage cooling capacity for perimeter equipment? Yes, the portfolio supports any type of cooling equipment from any manufacturer. Can StruxureWare Data Center Operation run without StruxureWare Expert? Yes, however, we do recommend running StruxureWare Expert for monitoring purposes. Must I have a maintenance contract for both StruxureWare Expert and StruxureWare Data Center Operation for year one? Yes, our goal is customer satisfaction and we believe access to new features and bug fixes is necessary to achieve this goal. I don’t want to set up the system; can Schneider Electric or a partner do this for me? Yes, there are various service installation and configuration offerings from which to choose. What are the requirements for installing StruxureWare Data Center Operation? For 7.0 and onwards you must purchase a new server in order to run StruxureWare Data Center Operation. Here we have provided some of the more Frequently Asked Questions you may receive from customers or partners, and suggestions on how to address them. Some of the questions you may hear include: I have a non-Schneider data center; can I still use the StruxureWare for Data Centers Software solution? Yes, the portfolio supports multi-vendor equipment. Can your software manage cooling capacity for perimeter equipment? Yes, the portfolio supports any type of cooling equipment from any manufacturer. Can StruxureWare Data Center Operation run without StruxureWare Expert? Yes, however, we do recommend running StruxureWare Expert for monitoring purposes. Must I have a maintenance contract for both StruxureWare Expert and StruxureWare Data Center Operation for year one? Yes, our goal is customer satisfaction and we believe access to new features and bug fixes is necessary to achieve this goal. I don’t want to set up the system; can Schneider Electric or a partner do this for me? Yes, there are various service installation and configuration offerings from which to choose. What are the requirements for installing StruxureWare Data Center Operation? For 7.0 and onwards you must purchase a new server in order to run StruxureWare Data Center Operation. See additional Questions and Answers in the FAQ, available in the Sales Tools Portal! 22

The Opportunity Now to the opportunity

Market status and outlook 2012
Customers DCIM market Vendors Volume growth is in High-end L/XL enterprises in mature markets DCIM market growth and size 2012: $332M with 34% growth* (IDC, 451-group, =S=) Trellis will be delayed again or reduced scope Framework positioning good for us Close to Oracle? 60+ start-ups and DCIM adopters DCIM category is growing in popularity and ‘hyped-up’ Commercialization of DCIM technology challenges start-ups who are on the verge of bankrupcy leading to innovations up for grabs High burn rate – running out of cash? Funding issue ( More VC, IPO, pick-up by Eaton, BMC) New economies continue to show growth potential but from low volumes Confusing category - still lacking clear definition The DCIM market is complex, but if broken into the 3 areas of customers, market and vendors this is the current status: In the mature markets volume growth in the high-end L/XL enterprises, whereas the new economies continue to show growth potential, but at the low volume-end The interesting verticals are: Finance, Col-los, Government and Health care. The DCIM market for 2012 is around $332M with a 34% growth rate. The DCIM category is growing in popularity, but is still suffering from a lack of clear definition and it still proves to be a challenge to raise money There is a large group of ’nearly DCIM vendors’, who are still on the outskirts of the market. Commercialization of DCIM technology challenges start-ups, who are on the verge of bankrupcy - leading to innovations up for grabs Main vendors out there are: Emerson, nlyte, Raritan and Rackwise, with a few newer entrants like Fieldview and Panduit. Challenge to raise money (VC) Verticals Finance Co-los Government Health care Will see them more in AMS+APJ and perhaps EMEA New entrants Picked up by Visual Design Sol. for $3.2M Struggle

Data Centers Become Larger
Extending our PAM to include L/XL market Adding the “46% share” Fortune-500 companies Customers with multiple sites Data centers with 800 racks or more Data centers with high redundancy and availability needs Follow ISX (SME), Schneider (L/XL) and software (ALL) opportunities What we traditionally call the data center market is now increasing in size, as we extend it to include the L & XL market It currently adds up to a “46% share” of the market Consists of Fortune-500 companies Those are customers with multiple sites Owning data centers with 800 racks or more In addition, those are data centers with high redundancy and availability needs To get them - follow ISX (for the small-medium data centers), Schneider (for the L/XL) and ALL software opportunities

Hit where the opponent is weak Avoid and disable opponent strengths
Try to strike at the competitions weaknesses. Hit where the opponent is weak Avoid and disable opponent strengths

Competing... Be Honest and Trustworthy Approach Promote Avoid
Learn all about the Business Know What Makes Your Customers Buy Identify the Weakness’ of Your Competitors Determine Your Vulnerable Spots Practice Your Closing Techniques Promote Keep Your Eyes on the Ball –Solving the Customer’s Problem Our Strengths Competitor Weakness’ Avoid Falling into the ”Feature-to-Feature Ditch” – Drive the Customer in your Direction Technical derail Our Weakness’ Comptitor Strengths We advise you to be Honest and Trustworthy when you are competing. Approach it by: Learning all about the Business Identifying the Weakness’ of the Competition Avoid falling into the ”Feature-to-Feature Ditch” – instead drive the Customer in the direction StruxureWare’s strengths

Key differentiators & how to win Become a Trusted Advisor
Competitive moves Partial Product Suite New Entrants Main threats Data Center Life Cycle Solutions (DCIM + Services) Promote a DCIM Solution Highlight our modular Ease of implementation Become the trusted advisor Key differentiators & how to win Modular, Scalable Approach There are many vendors out there claiming to have a DCIM solution, but they can be divided into: Vendors with a partial DCIM product – ie. They have an offer in the DCIM space, but can’t be called a full suite Vendors with a DCIM Suite New entrants into the DCIM market The way to win in the DCIM market, is to position Schneider Electric’s StruxureWare Data Center Software & Services as an end-to-end, Life-cycle Solution – which is created with a modular approach in mind, where the customer can add modules as they grow. Our ease of implementation is worth mentioning as several of our competitors are difficult and time consuming to implement, and can’t easily be upgraded to the next version. Last, but not least – make sure you position yourself as the customer’s trusted advisor. It takes a little longer, but pays off in terms of trust and future sales. Ease of Implementation (Certified Engineers) Become a Trusted Advisor

Developing an ROI Return On Investment (ROI)
An attempt to cost options to work out cost/benefit in money terms of options Assume Option A = Do Nothing vs. Option B = Our solution Must know or estimate this Remember to set a value to pains and make customer agree How does ROI compare to TCO (Total Cost of Ownership)? Find the pain points / Understand customer’s pain White board selling Ask open-ended questions Questioning to find the cost Resist pressure to present the solution / price before uncovering the cost of Option A “Do Nothing” Customer will likely resist - They want to tell you the solution Avoid discounting If you have to discount, get something in return Return On Investment or ROI is increasingly requested by customers when selling software. ROI is an attempt to cost options to work out cost/benefit in money terms of options, where you position Option A (do nothing) vs Option B (our solution) Understanding the ROI helps you sell the solution up the organization The way you develop an ROI is by: Finding the customer’s pain points by using Whiteboard Selling principles and Ask open ended questions When questioning to find the cost of the solution, make sure to uncover the cost of doing noting before presenting your solution and price It is not easy, and customer is likely to resist, and want to tell you the solution they want – but have a little patience and ask more open-ended questions And if you have to discount, against all our advice, then make sure to get something in return!

Sales Tools Training DCIM Software Overview DCIM Software How to Sell
StruxureWare Data Center Operation Product Overview Presentations StruxureWare Data Center Operation - Customer Facing StruxureWare Data Center Operation - Family Presentation Service StruxureWare for Data Centers Software Configuration Suite Statements of Work StruxureWare for Data Centers Software Configuration Suite - Quick Sales Reference Sheet White Papers #107: Data Center Infrastructure Management Software Improves Planning and Cuts Operational Costs #150: Power and Cooling Capacity Management for Data Centers #66: Estimating a Data Center’s Electrical Carbon Footprint apc.com/software dcimsupport.apc.com blog.schneider-electric.com/datacenter For additional sales tools and resources, check out the Sales Tools Portal on your Partner Pages.

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