1. Louette Visser & Karen Esterhuyse 9 th Northumbria International Conference on Performance Measurement in Libraries and Information Services 2011 Development and implementation of a comprehensive authority control performance measurement system

2. Focus of this presentation Importance of performance measurement Authority control practice at UNISA Development: quantity performance measures Development: quality performance measures Implementation: quantity performance measures Implementation: quality performance measures Post implementation results Limitations of the system Benefits of the system

3. Why bother?: the importance of performance measurement of authority control The catalogue is the cornerstone of the library’s collection Authority control is the backbone of the catalogue

4. Authority control practice at UNISA Active participant in NACO NACO prescribes strict standards and guidelines Statistics of contributions are compiled twice yearly UNISA has been one of the top contributors Contributes new subject headings and subject heading change proposals through SACO UNISA Library regards both quality and quantity as important

6. Quality and quantity are both important and should be in balance

7. Development of quantity performance measures Basis for the development: award points to particular types of authority records Rationale: complicated records require more research and effort - be awarded more points Minimum monthly quantity target: 270 points Target adjusted after three months: 390 points

8. Development of quantity performance measures (Continued) CategoryPoints (Target: 390 points) Update to names or uniform titles2 Personal author without references 2 Personal author with references3 Corporate author without references 3 Meeting without references3 Uniform title without references3 Corporate author with references4 Meeting with references4

9. Development of quantity performance measures (Continued) CategoryPoints (Target: 390 points) Jurisdictional geographical heading without references 6 Family name subject heading6 Non jurisdictional geographical heading without references 6 Jurisdictional geographical heading with references 7 Update to subject heading7 Non jurisdictional geographical heading with references 7 Topical subject heading8

10. Implementation of quality performance measures Quality standard: at least 85% without errors as required by Library of Congress Identify quality indicators Accuracy, completeness and compliance to standards of the following MARC fields: –1XX (headings) –4XX (references) –5XX (cross-references) –670 (transcription of data)

11. Implementation of quality performance measures (Continued) IndicatorsAccuracyCompletenessCompliance to standards 1XX Headings Inaccurate choice of heading Inaccurate MARC21 coding Spelling/typing errors Inaccurate capitalization Inaccurate transliteration Inaccurate punctuation Inaccurate use of numerals Incompleteness of elements Incompleteness of database maintenance with regard to incorrect or incomplete headings on bibliographic records Non-compliance to AACR2, Non-compliance to LCRI Non-compliance to MARC21 Non-compliance to NACO participant’s guidelines Non-compliance to ALA-LC romanization tables

12. Implementation of quality performance measures (Continued) IndicatorsAccuracyCompletenessCompliance to standards 4XX See from tracings Inaccurate choice of see reference tracings for variant access points Inaccurate MARC21 coding Spelling/typing errors Inaccurate capitalization Inaccurate transliteration Inaccurate punctuation Inaccurate use of numerals Incompleteness of elements Omission of relevant see reference tracings for variant access points Non-compliance to AACR2, Non-compliance to LCRI Non-compliance to MARC21 Non-compliance to NACO participant’s guidelines Non-compliance to ALA-LC romanization tables

13. Implementation of quality performance measures (Continued) IndicatorsAccuracyCompletenessCompliance to standards 5XX See also tracings Inaccurate choice of see also reference tracings for related access points Inaccurate MARC21 coding Spelling/typing errors Inaccurate capitalization Inaccurate transliteration Inaccurate punctuation Inaccurate use of numerals Incompleteness of elements Omission of relevant see also reference tracings for related access points Non-compliance to AACR2, Non-compliance to LCRI Non-compliance to MARC21 Non-compliance to NACO participant’s guidelines Non-compliance to ALA-LC romanization tables

14. Implementation of quality performance measures (Continued) IndicatorsAccuracyCompletenessCompliance to standards 670 Source Note Inaccurate transcription of heading Inaccurate transcription of variant access point Inaccurate transcription of related access point Incomplete/missing transcription of heading Incomplete/missing transcription of variant access point Incomplete/missing transcription of related access point Non-compliance to MARC21 Non-compliance to NACO participant’s guidelines

15. Implementation of quantity performance measures Target been reached: need to retrieve statistics for each cataloguer Millennium Integrated Library System: Acode 2 to identify authority cataloguer responsible for record Review files and saved query functionality enables gathering of statistics of each individual cataloguer and category of authority record Statistics recorded on an Excel spreadsheet Statistics reported monthly

16. Implementation of quantity performance measures (Continued)

17. Implementation of quality performance measures Sample of fifty records, containing a variety of types of authority records, per individual authority cataloguer Reviewed through a bi-annual peer group reviewing process Every authority record in sample examined by all group members for non-compliance to the performance measures Records that meet the standards are calculated and expressed as percentage of the total of the sample Reported bi-annually

18. Implementation of quality performance measures (continued)

19. Implementation of quality performance measures (Continued)

20. Post implementation results Cataloguers expanded expertise by contributing wider variety of authority record types Total output of authority records originally stable, but increased productivity after target adjustment Improvement in quality of authority records

21. Post implementation results (Continued)

23. Limitations of the system System developed and implemented in 2010: long term effects yet to be determined Short term results seems promising Quality performance measurement only conducted bi-annually, more frequent reviews could take place

24. Benefits of the system Objective and effective performance reviews and evaluations of the authority cataloguers Development of cataloguers Increased quality Increased productivity

26. Questions? Thank you for your attention! Louette Visser Karen Esterhuyse visseal@unisa.ac.za esterkm@unisa.ac.za