1. ISSC Quarterly Supplier Meetings
April 2015
Category Manager: Selena Dominguez
Supplier Manager Implementation of ISSC: Wendy Treacy
Manager
Leila Dunphy
Date:
9 April 2015

2. Tea and Coffee and Networking Time - 60 mins
Agenda
Topic
Time
ACC Sexual Violence Update
15 mins
Category Update:
Reporting on Trends
Feedback from Quarterly Report
What the next quarterly report will require
Discussion topics about:
First point of contact with a client
Engagement Form
Transitioning clients
Role of the Social Worker
75 mins
SCU Update
30 mins
Tea and Coffee and Networking Time - 60 mins
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3. ACC Sexual Violence Update
The violence portfolio seeks to reduce the incidence and harm of family, whanau and sexual violence.
The portfolio aims to:
increase reporting
increase help seeking
decrease time between incidence and help seeking
reduce rates of re-victimisation
demonstrate investment and reach in proven prevention programming and initiatives focussing on healthy, respectful and safe relationships across the lifespan.
Mates & Dates – Primary Prevention programme
Best practice, multi-year programme for secondary school students across years 9-13
Increase knowledge & awareness of sexual & dating violence and help to change attitudes & behaviours
Relationships based on respect, negotiation and consent.
ISSC – redesign of new service.
The launch marked the next phase of implementation which is to raise public and sector awareness of the new service, the benefits and how to access.
Translations of materials
Youth focus material
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4. Category Update
Working together building trust and confidence between ACC and Suppliers who are delivering quality services for survivors of sexual violence
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5. Reporting on Trends
ACC will provide the Regional Supplier meetings information on how the ISSC services are developing
The information is based on Supplier invoicing for ISSC services
The information is based on the invoices received since the contract went live on 24 November until end of March 2015
The information includes clients transitioning to the ISSC from previous ACC services
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6. ISSC Map – Number of Clients in each service from 24 Nov to 31 Mar
220
830 5
373 6
839 39
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7. Comments from Suppliers about the strengths of the ISSC
Feedback from Quarterly Report
Comments from Suppliers about the strengths of the ISSC
“The service is strongly client focused”
“Clients like less ACC involvement”
“ It allows suppliers to have increased communication and collaboration with other services, suppliers, providers, health professionals and resources.”
“Easier access to service from a whanau or community perspective”
“It acknowledges psychological needs alongside social, cultural and medical needs.”
“It allows for clients to start directly with clinical psychologists who have a high level of training and experience in this area.”
“ACC staff have been very tolerant of Supplier and Provider negotiating their way through the new process and this has been very much appreciated
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8. Question 3. Indicate how you perceive the strengths of the ISSC design are meeting the needs of clients.
Number of Respondents: 111
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9. Copyright (c) ACC

10. Comments from Suppliers about the emerging issues of the ISSC
“There have been many niggles and bothers in the process of learning the new system so far but we have felt welcomed to address these directly with ACC SCU staff and seek solutions. ACC SCU management have been practical and solution focused to date.”
“ A lot of new systems to get used to all at once.”
“ Suppliers, Providers and ACC becoming familiar with the new process”
“Case managers and providers alike - it seems that everyone tries hard to make it work”
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11. Question 4. Indicate how you perceive the strengths of the ISSC service design are meeting the needs of your providers to effectively deliver services.
No of respondents:111
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12. Copyright (c) ACC Author/Unit

13. What the next quarterly report will require
Referral source
Referrals out (excluding those to your own Approved Service Providers)
Number of declined referrals and reasons for declining referrals
Confirmation that capacity and coverage is maintained
Adverse findings and/or Complaints – new and progress on existing
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14. Discussion Topics
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15. First point of contact with a client
Acknowledgement
Brief discussion about lead providers and their service
What is the client’s preference? Female, spoken language etc
Ask about barriers to getting to you?
Preference for contact
Why are they seeking support with ACC?
Any other ideas from the floor
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16. Engagement Form Clarify contact preference
Utilise the free text boxes to provide ACC additional information to support the client
ACC is developing a learning module that you will be able to access to educate and train your providers on how to complete the engagement form
Any other ideas from the floor
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17. Transitioning Clients
If unsure about what service or report your clients needs, please call
When you send in a report, that is when you will receive the purchase order so you can send ACC an invoice
No longer able to purchase services under the Diagnostic and Treatment Assessment contract (DATA), Group Work Counselling contract and Sensitive Claims service item codes in the Psychological Services Contract
Any other ideas from the floor
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18. Role of the Support Services in the ISSC
Reduce or remove barriers for clients to engage in the service
Know and access community linkages and agencies to ensure clients have access
Ensure that clients are being supported in the most culturally appropriate way
Acknowledging that family and whanau often need support and education in order to effectively support clients
Much of a providers work can be outside of the therapy – liaising with other agencies, involvement with other people involved with the client
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19. SCU Update
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20. Coffee and tea and time to chat
Q and A time
Coffee and tea and time to chat
Thanks for coming!
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