2. 1 IAC Emerging Technologies SIG: SOA Committee SOA Survey Results Steve Olding, Everware-CBDI John A. Smith, Ventera Corporation Fourth Service Oriented Architecture for E-Government Conference October 1-2, 2007

3. 2 Survey Background When: October 06 – May 07 How: Online survey form Who: 67 respondents 50% government, 50% private Relatively small sample, particularly given the size of government IT. Also a self selecting sample of people primarily associated with SOA for e-Gov. Need to be careful about drawing any detailed conclusions.

4. Understanding Infusion: The Innovation Decision Process Socioeconomic characteristics Personality variables Communication behavior Adoption Characteristics of the 'Decision-Making Unit' Prior Conditions Perceived Characteristics of the Innovation Decision Knowledge Persuasion Confirmation Implementation Communication Channels Relative advantage Compatibility Complexity Trialability Observability Previous practice Felt needs / problems Innovativeness Norms of the social systems Rejection Continued Adoption Continued Rejection Later Adoption Discontinuance Adapted from: Rogers (1995),”Diffusion of Innovations” - the means by which a message gets from the source to the receiver -different channels may play different roles in creating awareness and persuading individuals to change their attitude towards the innovation

5. 4 Adopter Categorization on the Basis of Innovativeness Innovators Early Adopters Early Majority Late Majority Laggards 2.5% 13.5% 34% 16% Adapted from: Rogers (1995),”Diffusion of Innovations”

6. 5 How would you characterize your organization with respect to its willingness to adopt a new technology or innovation No big surprises here. Government organizations tend to be more cautious; being prudent with the tax dollars. Not necessarily a bad thing. But may affect the readiness to adopt SOA if it is seen as too new and experimental.

7. 6 Gartner Hype Cycle http://www.gartner.com/

8. 7 Senior Executives in my organization understand the principles of SOA Private 29% 21% 17% 21% 12% Government 6% 18% 21% 42% 12% This question is important. SOA adoption is an enterprise level commitment that needs senior executive level support. But do they understand it enough to support it? Over 50% disagree, only 25% agree. Indicates a limited understanding of SOA at the decision making level. DisagreeAgree Neutral DisagreeAgree Neutral

9. 8 Most senior executives / key organizational stakeholders have been provided with education about SOA 12% 32% 26% 21% 9% 12% 18% 58% 12% PrivateGovernment Disagree Agree Neutral DisagreeAgree Neutral

10. 9 Information Technology Professionals in my organization understand the technical requirements for implementing a SOA Indication of a relatively low technical readiness for SOA. IT professionals are the people responsible for evaluating and recommending the technologies; as well as being responsible for their implementation. Government 6% 24% 3% Disagree Agree Neutral Private 18% 38% 18% 21% 6%

11. 10 My organization has the technical capability to pursue SOA 12% 36% 39% 3% 9% Government Disagree Agree Neutral

12. 11 My organization has developed a business case for Senior Executives in order to support the implementation of SOA 3% 36% 6% 39% 15% Government Disagree Agree Neutral 6% 35% 26% 18% 15% Private Actually, 40% having developed a business case isn't too bad at this stage, given that we are relatively early in the adoption cycle. But what about the 60% who haven't? Are they working on something or can't they identify the business case?

13. 12 My organization has agreed on funding models for shared services 3% 9% 55% 30% Government Disagree Agree Neutral 3% 29% 18% 26% 24% This is difficult, but important. Services are going to be shared across traditional departmental boundaries. The beneficiaries will often be those outside of the organization unit that develops the service. Who is going to pay? Services will not be built without funding. Private

14. 13 My organization has adopted a formal methodology or process for implementing an SOA Another measure of organizational readiness. Traditional software development processes will need to be modified for SOA. Are we ready? 21% 45% 12% Government Disagree Agree Neutral © Everware-CBDI 2007

15. 14 My organization has developed SOA Governance Policies 3% 21% 27% 33% 15% Government Disagree Agree Neutral © Everware-CBDI 2007 Small agreement, but probably not unexpected. Governance policies more likely to follow the decision to adopt SOA, so I wouldn't really expect full governance policies at a relatively early stage in the adoption cycle.

16. 15 My organization has developed incentives to promote SOA adoption 9% 18% 52% 21% Government Disagree Agree Neutral

17. 16 My agency would be willing to reuse services from another organization to support critical business functions 9% 52% 21% 15% 3% Government Disagree Agree Neutral An important cultural characteristic, critical to the successful implementation of SOA. Measures attitudes to potential risks, trust, reliability etc.

18. 17 SOA Education Priorities Please rank "Web Services" importance as a training subject Government 6% 18% 27% 30% 18% Very Important Important Neutral Not Important Not Utilized Where as a priority, from your point of view, does SOA education rank within your organization 61% 15% 6% Please rank "Service enabling of processes" importance as a training subject 12% 42% 21% 15% 9% Government

19. 18 SOA Education Priorities Please rank "Architecture design" importance as a training subject Please rank "Business Process Management" importance as a training subject Government 15% 52% 21% 12% Government 15% 58% 18% 6%

20. 19 What is the timing of your organization’s use of SOA? Gov’tPrivate Experimental48%26% IT Tactical24%18% IT Strategic12%26% Business Tactical6%15% Other9%15% What is the maturity of your organization’s use of SOA?

21. 20 Summary Key Findings about SOA in the Federal Government Need to improve understanding of SOA at executive level Technical readiness for SOA emerging, but can be enhanced Business case for SOA needs to be better developed Funding models that support shared services are immature Agencies need to start addressing SOA development process and governance policies SOA education is rated as important, but not a high priority Next Steps Develop white paper [IAC SOA Committee] Apply lessons learned from the EA adoption experience to SOA adoption [work with IAC EA Committee] Continue to share survey results with the IAC and SOA CoP community

22. 21 Acknowledgement and Thanks!! The Industry Advisory Council Survey Respondents Past and present IAC SOA committee contributors: Bob Brogan Christopher Ball Debbie Brown Greg Hauser Jana Jackson Janis Keating Pat Heninig Sid Chowdhary William Sweet