1. © 2014 wheresjenny.com Business etiquette Business Etiquette

2. © 2014 wheresjenny.com Business etiquette Bad-mannered: Behaving in a way that is not polite; bad way to behave toward other people. Dramatic impact: Have a strong or big effect Etiquette: Formal rules for polite behavior in a group of people Hierarchy: Structure in which staff is organized in levels and people at one level have authority over those below them Impolite: Rude, bad-mannered, disrespectful Vocabulary

3. © 2014 wheresjenny.com Business etiquette Discussion on types of Business etiquettes: Professional Etiquette Dining Etiquette Correspondence Etiquette Office Etiquette Office Romance Etiquette Abroad

4. © 2014 wheresjenny.com Business etiquette You have only one opportunity to make a good first impression. First Impressions : With in 30 seconds people judge your Economic level Educational Level Social Position Level of sophistication Level of success Within 4 minutes people decide your Trustworthiness Compassion Reliability Intelligence Capability Humility Friendliness Confidence

5. © 2014 wheresjenny.com Business etiquette Meeting and Greeting: Handshake: offer entire hand, web-to –web, shake lightly and release. Know whom to introduce first: Junior to senior Fellow worker to client Eliminate slang/jargon from your vocabulary Always on time, always organized, always ready. Business networking in social situations: Never introduce yourself by your title Name tags on your right shoulders Keep your right hand free Stay informed of the current events Maintain eye contact

6. © 2014 wheresjenny.com Business etiquette Lunch and Dinner meetings: Beginnings Stand on the right side of your chair and enter from left. Napkins go in laps asap- fold toward waist. Toasts maybe offered before eating and after desert. Both are initiated by the host. Toasted party does Not drink to himself. Pass to the right and do not help yourself first- pass salt and pepper as a set. Ordering food Decide on your menu selections quickly Order medium-priced food Think about the mess factor Don’t order alcohol Do not share a desert. Dealing with the food Put your napkin in your lap Wait for all people before beginning Cut your meat one bite at a time Break off small bites of bread and butter only one bite at a time Hold wine glass by the stem for whites and by the bowl for reds.

7. © 2014 wheresjenny.com Business etiquette Lunch / Dinner taboos Elbows on table Salt/pepper on food before tasting Talking with mouth full Drinking with food in mouth Gesturing with silver ware Pushing back or stacking plates at end of the meal Answering or placing cell phone call at table Dunking anything into coffee or water Making a fuss over incorrect orders Arranging hair or applying makeup at table Picking your teeth at table

8. © 2014 wheresjenny.com Business etiquette Correspondence Etiquette Every written invitation gets a response unless it asks for money Respond within a week Email Etiquette E-mail only those people to whom your messages actually pertain to—don’t send mass or chain letters. Make a point of responding to messages promptly. Always check spell check and grammar check before sending messages-be brief and clear Learn that email should be used for business rather than personal use.

9. © 2014 wheresjenny.com Business etiquette Office Etiquette Be self aware and use common sense. Mind your own business Avoid strong cologne Never ever go over your supervisor’s head Obey your company's business attire Treat you employee with the same respect Do not post things of an offensive nature Cubicle etiquette Do not enter other’s cubicle without permission. Keep in mind that speaker phones and cubicles don’t match. Do not discuss confidential matters in the cubicle. Your cubicle is a direct reflection of you so keep it neat and clean.

10. © 2014 wheresjenny.com Business etiquette Meeting Etiquette Always carry your calendar, notebook and pen. Never bring up personal issues in a professional situation. Avoid “ you” talk Stay on schedule In conference rooms hang back until power players have taken seats: ends and middle sides of table are power seats. Etiquette Abroad Know the various cultural nuances of the particular country. Do your homework Problem solving and issues of protocol and chain of command differ greatly between countries.