3. Number of incidents of aggression and/or violence during the last 30 days?  Aged Care?  Disability?  Family & Youth?  Mental Health? www.hollandthomas.com.au

4. Number of incidents during last 30 days Aged Care Disability Family & Youth Mental Health www.hollandthomas.com.au

5. Source: Home Care, Community Care & Outreach Staff Safety Survey 2013 How many times did incidents involve the following? www.hollandthomas.com.au

6. What percentage of the time were these people the source of the aggression or violence?  Client  Colleague  Family member  Neighbour  Random member of the public  Worker from another organisation  Visitor

7. Source of the aggression or violence ClientColleague Family member Neighbour Other Worker Random public Visitor www.hollandthomas.com.au

8. FAST FACT … 1 www.hollandthomas.com.au Experienced some form of - Bullying - Harassment - Verbal Abuse during the last 30 days 1 in 5

9. FAST FACT … 2 www.hollandthomas.com.au Of incidents resulted in the worker suffering a Psychological Injury 23%23%

10. FAST FACT … 2 www.hollandthomas.com.au Of incidents resulted in the worker suffering a Cut, Scratch, Bite or Bruising 4% 4%.

11. Think the number of incidents will decrease in a few years time FAST FACT … 3 www.hollandthomas.com.au 11%11%

12. FAST FACT … 4 www.hollandthomas.com.au Felt Very Well Prepared to manage their safety in the future 27%27%

13. FAST FACT … 5 www.hollandthomas.com.au Feel it is Very Important or Important to receive training 90%90%

14. FAST FACT … 6 www.hollandthomas.com.au Have not received appropriate training within the last 2 years 48%48%

15. FAST FACT … 7 www.hollandthomas.com.au Lost 1 or more days managing one incident during the last 30 days, not including time off work 3% 3%.

17. Reporting of Incidents No Report Report – No Action Managed Internally WorkCover Claim 33 % www.hollandthomas.com.au

18. 100 Employees 1 Serious Incident $100,000 + $100,000 +~~ CLAIMS COST www.hollandthomas.com.au

19. Outcomes

20. Setting Boundaries Redirection Withdrawing www.hollandthomas.com.au

21. Rate of Occupational Violence Rate of Occupational Violence Incident Reporting Incident Reporting IMPACT OF AN EFFECTIVE STRATEGY IMPACT OF AN EFFECTIVE STRATEGY Wellbeing Wellbeing Costs Costs www.hollandthomas.com.au

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23. www.hollandthomas.com.au e: info@hollandthomas.com.au t: 1800 18 83 45