1. If you would like, use the contents of these three slides in your presentation to support your training request. Copy, cut, add, delete, replace, change, adapt --- use the information freely. I hope to work with you in the future. Best regards, Roland Hoffmann

2. Tangible Cost/Benefit Ratio 1.Double click to open the Excel worksheet 2.Delete, add or rename factors 3.Enter your own $ and % in white areas

3. Intangible Benefits Enhanced communication Clearer reports Reduced uncertainty Improved designs Improved stakeholder relations Less unintended consequences Enhanced teamwork Enhanced problem solving skills Improved attitude toward management Decreased time for people problems Improved change management Customer loyalty Corporate reputation Greater flexibility Improved career-pathing Improved institutional knowledge Improved morale Improved SWOT Faster access to information Improved methodologies Common vocabulary Motivational improvement Word of mouth improvement New product ideas 1.Delete whichever benefits do not apply 2.If you can determine the $ value and % benefit, add the factor in the prior spreadsheet as a tangible benefit

4. Comparison Graphics