1. Distribution Concepts

2. Marketing Channels Marketing Channel: A set of interdependent organizations that ease the transfer of ownership as products move from producer to business user or consumer. Functions of Channels: –Specialization of labor –Overcoming discrepancies & gaps –Providing contact efficiency

3. Overcoming Discrepancies Discrepancy of Quantity Discrepancy of Assortment Temporal Discrepancy Spatial Discrepancy

4. Channel Intermediaries & What they Do Types of channel intermediaries: –Retailers –Merchant Wholesalers –Agents/Brokers Functions performed: –Transactional –Logistical –Facilitating

5. Channel Structure for Consumer Products Producer Consumers Retailers Wholesalers Agents or BrokersWholesalerChannelRetailerChannelDirectChannelAgent/BrokerChannel

6. Alternative Arrangements Multiple channels – two+ channels to distribute the same product Nontraditional channels – infomercials, mail order, internet etc. Strategic channel alliances – use another manufacturer’s already established channel

8. Factors that Affect Channel Choice Market factors –Customer profiles –Type of customer –Market size and geographic location Product factors –Product complexity –Price –PLC Producer factors –Resources –Desire for control

9. Levels of Distribution Intensity Intensity Level ObjectiveObjective Number of Intermediaries Intensive Selective Exclusive Achieve mass market selling. Convenience goods. Achieve mass market selling. Convenience goods. Work with selected intermediaries. Shopping and some specialty goods. Work with selected intermediaries. Shopping and some specialty goods. Work with single intermediary. Specialty goods and industrial equipment. Work with single intermediary. Specialty goods and industrial equipment. Many Several One

10. Managing Channel Relationships – Social Dimensions Channel power Channel control Channel conflict –Horizontal conflict –Vertical conflict Legal & ethical issues in channel relations

11. Retailing All activities directly related to the sale of goods and services to the ultimate consumer for personal, non-business use. Classification of Retail Operations: –Ownership –Level of Service –Product Assortment –Price

13. Classification Summary Type of Retailer Department Store Specialty Store Supermarket Convenience Store Drugstore Full-line Discounter Specialty Discounter Warehouse Clubs Off-price Retailer Restaurant ServiceLevelServiceLevel Mod Hi-High High Low Low-Mod Mod-Low Low Low-High Assort-mentAssort-mentPricePrice Gross Margin Broad Narrow Broad Med-Narrow Medium Med-Broad Broad Med-Narrow Mod-High Moderate Mod High Moderate Mod Low Mod Lo-low Low-lower Low Low-High Mod High High Low Mod High Low Mod Low Low Low-High

14. Categories of Discount Stores Full-Line Discounters Discount Specialty Stores Warehouse Clubs Off-Price Discount Retailers

15. Nonstore Retailing Major Forms of Nonstore Retailing Major Forms of Nonstore Retailing Automatic Vending Direct Retailing Direct Marketing Electronic Retailing

16. Types of Direct Marketing Telemarketing Catalogs & Mail Order Direct Mail Typesof Direct Marketing Typesof Electronic Retailing

17. Franchising Franchise – set of continuing relationship in which a franchiser grants a franchisee the business rights to operate or sell a product Parties: –Franchiser –Franchisee