1. © 2014 Collaborative ChangeWorks1 Clean Talk Feedback INTENT “I want to say this because...” (if power situation, name dilemma) DATA (without judgement) “When I saw or heard you.... “ FEELING (angry, sad, afraid, glad, ashamed) “I felt...” MY STORY / INTERPRETATION / JUDGEMENT “Because I thought or assumed...” PAUSE FOR DISCUSSION “How do you see this or what do you think about what I’ve said?” NEW DIRECTION (Make request) “What I would like is...”

2. © 2014 Collaborative ChangeWorks2 Guide for Clean Talk Feedback 1) I want to say this because…or Name my dilemma... 2) When I (hear, see)…” 3) I feel …” 4) Because I assume, or think...” 5) How do you see this?” or “What do you think about what I’ve said?” 6) I would like to request/ I want…”

3. 3 Instructions for Clean Talk Practice 1) Select a giver, receiver and bystander. (1m) 2) Agree to confidentiality. Tell the receiver who they are role playing and give them a bit of background. (3m) 3) Giver: give feedback using the ‘clean talk model.’ (5m) 4) Receiver: give feedback to the giver. Letting them know what worked and where they could improve. (5m) 5) Bystander: give feedback to giver and receiver. (How was the giver looking at the receiver? What tone did you notice? What could they have done better? (3m) 6) Repeat so get to play all three roles.

4. 4 Challenge Identification Individually identify a challenge that is: A place where you feel stuck, frustrated around reaching ACPC goals Current Concrete Important to you In which you happen to be a key player That could make a big difference to your moving forward Can be presented in 10 minutes Is urgent, you need to take action

5. 5 Challenge Reflection Questions Individually answer the following: 1)Challenge: What key challenge or question are you up against? 2)My intention: What do you want to create? 3) Learning edge: What do you need to let go of and what do you need to learn? 1)Help: Where do you need input and help?