1. KZN Department of Public Works uMzinyathi District Office A NNUAL R EPORT T O C ITIZENS 2011/2012

2. public works Department: Public Works PROVINCE OF KWAZULU NATAL

3. public works Department: Public Works PROVINCE OF KWAZULU NATAL Who is in charge? MEC for Human Settlement and Public Works Mr Ravigasen Ranganahan Pillay MEC for Human Settlement and Public Works Mr Ravigasen Ranganahan Pillay Head of Department Mr A. Govender Head of Department Mr A. Govender General Manager: Operations Mr TA Mdadane General Manager: Operations Mr TA Mdadane General Manager: Corporate Services Mr PW Duma General Manager: Corporate Services Mr PW Duma General Manager: Property Management Mrs S Linda General Manager: Property Management Mrs S Linda Chief Financial Officer Mr J Redfearn Chief Financial Officer Mr J Redfearn

4. public works Department: Public Works PROVINCE OF KWAZULU NATAL Who is in charge? Mr WG Hadebe Senior Regional Manager: Midlands Region Mr WG Hadebe Senior Regional Manager: Midlands Region Mrs NI Mbatha District Manager: uMzinyathi District Office Mrs NI Mbatha District Manager: uMzinyathi District Office

5. public works Department: Public Works PROVINCE OF KWAZULU NATAL Service Standard (11/12)Results Achieved Answer your call within 5 ringsImplemented a telephone system that transfers unanswered calls to available lines Identify ourselves by name and enforce the wearing of name badges All staff within the District wear name badges Deal with your enquiry promptlyThe district implemented a complaints management system to ensure all your queries are dealt with promptly Implement access mechanisms for people living with physical disabilities The district office improved access by building ramps, lowered counters and disability friendly ablution facilities. Develop an Annual Report to citizensThe district office developed an Annual Report to citizens, simplified for customers.

6. public works Department: Public Works PROVINCE OF KWAZULU NATAL Current Standard (10/11)Improved Standard (11/12) Answer your call within 5 ringsMonitor and maintain the standard Identify ourselves by name and enforce the wearing of name badges Monitor and maintain the standard Deal with your enquiry promptlyMonitor and maintain the standard Implement access mechanisms for people living with physical disabilities Monitor and maintain the standard Develop an Annual Report to citizensMonitor and maintain the standard

7. public works Department: Public Works PROVINCE OF KWAZULU NATAL

8. public works Department: Public Works PROVINCE OF KWAZULU NATAL

9. public works Department: Public Works PROVINCE OF KWAZULU NATAL