1. Which development tool is right for you? Commercial Tools John Fuentes – Principal Solutions Architect John.Fuentes@intervoice.com

2. Standards »Industry Standards –Voice Extensible Markup Language (VoiceXML) 2.0/2.1 –Voice Browser Call Control (CCXML) – Call Control –Speech Recognition Grammar Specification (GRXML) 1.0 –ECMAScript (JavaScript) 262 –Speech Syntheses Markup Language (SSML) 1.0 »Emerging Standards –SCXML.\/State Chart XML (W3C) – State Control Engine for create application control flow –xHMI (Nuance)– dialog configuration language for speech application –XHTML+Voice(VoiceXML.org) – Adding VoiceXML syntax to HTML for the purpose of Multi-modal

3. Things to consider »IDE Features –Graphical –Source Control Support –Difference Tool/Merge Features –Debugger »Runtime Environment –Java or.NET –Is there an additional runtime required (SCXML, XHMI, other) »Reusable components –Speech Components (Speaker Verification, Address) –DB Interfaces –Web Service (HTTP,XML, SOAP) –CTI interfaces –Extensibility / SDK –Multimodal »Skill set of your development team

4. Avaya Dialog Designer Dialog Designer provides a standards-based approach to application development of speech and touch-tone applications through a complete IDE. »Eclipse based drag and drop IDE »VoiceXML 2.1/CCXML »Minimal knowledge of VoiceXML and ECMAScript »Java skills required »Library of components »Generates to Avaya Runtime Engine »SDK to create components

5. Cisco (Audium) Server side VoiceXML application creation and management environment »Eclipse based drag and drop IDE »VoiceXML 2.0 compliant »Minimal knowledge of VoiceXML and ECMAScript »Java skills required »Library of resuable components »Generates to audium runtime »SDK to create components

6. Envox VoiceXML Studio Envox 6 is an open, standards-based platform with integrated application development and management components »Eclipse based drag and drop IDE »VoiceXML 2.0 compliant »Minimal knowledge of VoiceXML and ECMAScript »Library of resuable components »Generates JSPs

7. IBM Voice Toolkit IBM WebSphere® Voice Toolkit is an enhanced collection of technologies for creating sophisticated voice applications »Eclipse based drag and drop IDE »VoiceXML 2.1,GRXML, CCXML editors »VoiceXML, ECMAScript, CCXML and Java skills required »Library of resuable components »Generates JSPs »Debugger »Simulator

8. Intervoice Development Studio Development Studio is a software development environment built on Eclipse that provides the highest level of quality in tools and an extensive ecosystem of plug-ins, or reusable components, that can be utilized to quickly develop intelligent voice solutions. »Eclipse based drag and drop IDE »VoiceXML 2.0/2.1 compliant »Knowledge of VoiceXML, SCXML and ECMAScript »Java skills required »Library of resuable components »Generates to SCXML/CCXML and VoiceXML »SDK to create components

9. VoiceObjects Desktop VoiceObjects Desktop is the easy-to-use Web interface for creating, testing, deploying and monitoring voice, video, text and Web channel self-service applications delivered over phone and mobile devices. »Web based »VoiceXML 2.0 compliant »No knowledge of VoiceXML and ECMAScript required »Library of resuable components »VoiceObjects Server runtime »Eclipse SDK to create components

10. Vocalocity AppCenter Vocalocity App Center is an integrated development environment that includes a GUI-based application builder and a management server that provides versioning, logging, and dynamic code generation. »Custom drag and drop IDE »VoiceXML 2.0 compliant »No knowledge of VoiceXML and ECMAScript required »Library of resuable components »AppCenter runtime or JSPs »SDK to create custom components

11. Voxeo Designer Voxeo Designer is a visual application design tool which allows developers to use a flowchart-based visual tool to develop VoiceXML applications. Management tools »Thick Client drag and drop IDE. New version is web based »VoiceXML 2.0/CCXML »Minimal knowledge of VoiceXML and ECMAScript »Hosted Runtime

12. Summary Make a list of criteria and stick to them. There is no perfect tool. Get a trial versions and write an application. Items to consider: »Portable to other VoiceXML Platforms. »Skills sets required –Level of VoiceXML/CCXML/GRXML knowledge –Java vs..NET »DTMF and Speech »Multi-lingual »Debugging and Deployment »Tool Portability (Is the tool always required) References: The VoiceXML Forum (VoiceXML.org) VoiceXML Solution Directory (vxmldirectory.com) Developer Network (www.developer.com/voice)